No video or POST on my shuttle...

Toggle sidebar Toggle sidebar
R

riggy77

Honorable
Jul 24, 2013
7
0
10,510
Hi all

I bought a SZ77R5 Small Form Factor Shuttle PC less than 2 years ago and about 3 weeks ago it stopped booting up (or showing any video at all) and I can’t hear a POST either. I have taken both of my Solid State Drive’s out and plugged them into my other desktop and they are still working fine and the data is safe but going back to the shuttle, I still got nothing on screen. Since then I have taken my ram out of slot 1 altogether and put the ram from slot 2 into slot 1 (8GB Corsair Vengeance.) Still I get nothing – no video or POST – just a blank screen. I have tried the video output to two different monitors through different ports (DVI and HDMI) but nothing works. Has the motherboard had it? Do you have a suggestion for getting a more reliable Small Form Factor PC? I need it to be fairly compact so that I can transport it on a handful of occasions throughout the year (possibly around 6 or 7 times but definitely less than 10.)

Any help with this would be much appreciated.

Rich
 
Sort by date Sort by votes
R

riggy77

Honorable
Jul 24, 2013
7
0
10,510
Hi all

I managed to borrow a PCIe x16 video card and the good news is that the shuttle still works. Unfortunately, something is not right because I tried flashing the BIOS and running windows update (windows 7, by the way) and then I took the card out and reverted back to onboard video but all I got was a blank screen (so I’ve put the card back in again.) Curiously I’ve only got two memory chips working at 16Gb where I should have 4 working at 32Gb (Corsair Vengence DDR.) Does this mean that areas of the CPU (quad core i5 3770) are not processing the hardware properly?? Any ideas?

Thanks, I appreciate your time on this, Rich
 
Upvote 0 Downvote
R

riggy77

Honorable
Jul 24, 2013
7
0
10,510
Hi

This is just to say that I have sent the shuttle back for repair using the 3 year warranty. I've never held out much hope as far as warranty's go - here in Rip-Off Britain we are told they aren't worth the paper they are written on. But I got in touch anyway and a repair was the first thing they suggested so hopefully that'll prove me wrong... I'll let you know what they say...

Incidentally, all my RAM chips were identical and all seemed to work fine up until now.

Thanks for your help, Rich
 
Upvote 0 Downvote
R

riggy77

Honorable
Jul 24, 2013
7
0
10,510
Hi

Good News!! I have received the Shuttle back from the retailer and they replaced the Motherboard with an identical new one, checked that the Onboard components were working as expected and left me with a screenshot of the system window showing a full 32GB RAM.

So I am really pleased to be proved wrong here - excellent customer service with no problems at all:

http://www.icubes.co.uk/

Thanks for all of your help.

Rich ;)
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom