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Samsung Magician says my 840 pro SSD is not supported

Last response: in Storage
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August 21, 2014 9:54:50 AM

Samsung Magician 4.4 says my 840 Pro SSD is not supported for Rapid Mode? What gives? I tried deleting and re-installing but that didn't help.
a b G Storage
August 21, 2014 10:05:19 AM

Check the firmware for the SSD.
There are also other requirements for RAPID mode
I get an option to turn on rapid mode for my 840 Pro
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a b G Storage
a b Ô Samsung
August 21, 2014 10:13:30 AM

Contact Samsung, they have a fix for it, its a registry issue.
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August 21, 2014 11:15:46 AM

I checked in the firmware, that's where it said my SSD was not supported.

I would like to contact Samsung for the registry fix, do you have a link? When I googled about the problem there was no mention of this. Not on the Samsung website either.
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Best solution

a b G Storage
a b Ô Samsung
August 21, 2014 11:50:25 AM

You have to call them at 1-800-SAMSUNG, they are open 9am-9pm eastern, Monday to Friday. The fix is considered confidential information ,so they are only allowed to do it over the phone.

I know all this because i had an SSD i installed with that same issue and they explained the above to me.
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August 21, 2014 1:06:40 PM

Palorim12 said:
You have to call them at 1-800-SAMSUNG, they are open 9am-9pm eastern, Monday to Friday. The fix is considered confidential information ,so they are only allowed to do it over the phone.

I know all this because i had an SSD i installed with that same issue and they explained the above to me.


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August 21, 2014 1:07:09 PM

OK, thanks much, I'll give them a call.
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August 21, 2014 4:10:13 PM

Palorim12 said:
You have to call them at 1-800-SAMSUNG, they are open 9am-9pm eastern, Monday to Friday. The fix is considered confidential information ,so they are only allowed to do it over the phone.

I know all this because i had an SSD i installed with that same issue and they explained the above to me.


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August 21, 2014 4:12:36 PM

Thanks much to Palorim12 for his lengthy assistance in fixing this problem and getting Rapid Mode working in Samsung magician 4.4.
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September 6, 2014 2:10:11 AM

Palorim12 said:
Contact Samsung, they have a fix for it, its a registry issue.



Where would be the best place to contact Samsung?

I am having the same issue as the OP


Update* Sorry didn't read the whole page!
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September 6, 2014 2:51:59 AM

Valain said:
Palorim12 said:
Contact Samsung, they have a fix for it, its a registry issue.



Where would be the best place to contact Samsung?

I am having the same issue as the OP


Update* Sorry didn't read the whole page!


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