Computer crashing while gaming cut scenes and normal gameplay

rissien

Reputable
Aug 21, 2014
4
0
4,510
I just recently got a computer, 3 months ago, and every time I play FFXIV and a cut scene comes up my computer will crash. The screen goes black but the tower itself doesn't actually shut off. I cant even make it through character creation sometimes with out it crashing. I sent the graphics card back but they said there wasn't any problems even though I told them that it only occurs while gaming. All the drivers are up to date on the card. Does anyone have an idea what the problem might be?
 

rissien

Reputable
Aug 21, 2014
4
0
4,510


Is there a way to see if it is the motherboard or PSU
 


not really unless u have a spare psu but u can download the msi afterburner and under clock the GPU it may help.