Help with alienware drivers!
Tags:
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Windows
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Laptops
- Drivers
- Alienware
Last response: in Laptop General Discussion
anon1239
August 22, 2014 4:40:39 PM
Please provide the following so I can help you. Be as detailed as possible including exact model numbers which may be located on the case, under the battery or on the packaging.
http://www.tomshardware.com/faq/id-2177560/post-detaile...
http://www.tomshardware.com/faq/id-2177560/post-detaile...
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Reply to darkbreeze
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anon1239
August 24, 2014 2:29:34 PM
I will get back to you soon once i get home but the graphics card is the gtx 770m. I accidently overclocked it too high before and the computer crashed. Later, when i turned it on, i tried to open the nvidia panel but it couldnt recognize my video card. Luckily, under the shut down box there was a shield with an exclamation mark whiched i pressed to install updates. To my surprise it installed the drivers for nvidia and has been working with games ever since. I hope this information may help to troubleshoot the problem but i cannot confirm this is a problem i have set up for myself. Sometime later in the month i recieved a bsod. It displayed something about a driver perhaps misfunctioning but that was about it. I later installed a program called whocrashed and it said that perhaps a driver had not been installed or a peice of hardware not recognized. Since then, i have recieved a couple more bsod's but nothing to give me an unbootable machine. After that i checked my hardware under device manager and found a few things quite disturbing. The ethernet had a strange warning symbol next to it. I tried updating it and it seemed to work fine. Later that week i got another bsod. This time when i chose to go back to device manager the ethernet was still messed up! In addition, i tried to format everything and reinstall windows, however i found in the device manager that there was an unknown device. If you read the post below i gave some information on it but otherwise i am unsure what to do or what to install to fix this. Anyways, i will get back to you later on the rest of my hardware, but i hope this helps to clear a few things up. Thanks!
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anon1239
August 24, 2014 2:31:29 PM
Sorry i forgot to add this from my other post but here is some more information on the unknown driver: "I tried reinstalling all the drivers though with the resource disk, however there is still one unknown driver and the Ethernet not working. When i click on the unknown driver it gives me the location, the PCI bus. In the resources tab it says the resource type is IRQ and the setting is 0x00000017 (23)."
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anon1239
August 24, 2014 2:45:51 PM
anon1239
August 24, 2014 2:49:19 PM
anon1239
August 24, 2014 9:02:29 PM
anon1239
August 24, 2014 9:54:26 PM
I found another thread: http://en.community.dell.com/owners-club/alienware/f/37... very helpful! it helped me to install the unknown device. All i need to do is to install the USB port and I' m all set! One other thing is that I could use some extra troubleshooting just in case. Could you help me to secure my system is up to maximum optimization?
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Reply to anon1239
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The model number should be on a sticker somewhere on the laptop, or printed on the case underneath the battery. You will have to remove the battery if it's printed there. You could also look at the box it came in or your order invoice. There are a whole bunch of different Alienware 17 models, like I said, and they all have different hardware and so they all use different drivers. If you want help, I need a model number.
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Reply to darkbreeze
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anon1239
August 25, 2014 4:35:22 PM
anon1239
August 25, 2014 4:37:49 PM
anon1239
August 25, 2014 6:30:51 PM
anon1239
September 1, 2014 12:34:34 PM
anon1239
September 1, 2014 12:58:27 PM
Kayyyyyyyyyyyyyyyy! That's what I'm doing is trying to find the drivers for your model, remember? If I knew, we wouldn't be having this conversation. Heh. Frackin' nutty guy. When I find them I'll let you know. I don't know why it's so hard to find them for this model. Everything else out there seems to be no problem.
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Reply to darkbreeze
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anon1239
September 2, 2014 5:07:38 PM
I can't find that model at all on the Alienware or Dell websites. They just say like AW17 mid 2013 or go to dell website if later than 2009. You'll probably need to contact either Dell or Alienware with your serial number and have them direct you to the correct driver page. I can't seem to get an answer from them or find drivers for that model number. That's why I hate custom builder systems. They rarely support the product later on. Same goes for Mac.
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anon1239
September 10, 2014 4:59:52 PM
I've been a bit busy recently with school, so I haven't had any time to figure this out yet. I found a website that might help to diagnose the issue: http://www.dell.com/support/home/us/en/04/product-suppo... I will tell you if anything comes up
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anon1239
September 17, 2014 5:59:34 PM
anon1239
September 18, 2014 6:42:13 PM
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