Ive been having problems with my graphics for a few weeks now. Ive been working a lot and went on vacation during this period also, but I've spent many hours trying to fix the problem, which includes:
-artifacts in different forms (short green horizontal bars stacked in columns across the screen, large colored pixels, weird screen distortions and other colors of bars, etc, hard to describe all of them).
-screen resetting and going black (as though my computer was shut off but monitor still powered on; the blue on light turns to the no-picture yellow light).
-computer freezing during black screen or artifacting.
-not being able to load past windows loading logo without screen going black at times.
My system specs:
CPU: Intel i7 quad core 3.5ghz (3.9 turbo)
GPU: GeForce 670 FTW 4gb (now GeForce 660 ti that is recognized as a 670 FTW from EVGA RMA replacement)
Mobo: Asus z77 sabertooth
memory: Corsair Vengeance 16 gb DDR3
storage: x2 256gb OCZ Vertex 4 SSD
psu: Corsair TX650W 80 Plus Bronze
monitor: LG Flatron L196WQ-BF
The problem seemed to start when I was playing Battlefield 4. In the past my screen might have flickered off briefly but it always came back after about 1 sec and then i played on without issue. I just thought this was some random glitch and it happened rarely enough that it didnt bother me much. I didnt have any problems with any other games, except sometimes Planetside 2 would stutter briefly but also rare and didnt give me much pause for concern. The computer has otherwise ran flawlessly since ive built it back in late 2012. Then about 3 weeks ago or so, I started getting the errors after the game flickered off in BF4, resulting in the game just closing or freezing up and also receiving the following messages:
- (1) - Display driver stopped responding and has recovered Display driver NVIDIA Windows Kernal Mode Driver, Version 340.52 stopped responding ans has successfully recovered
or
- (2) - DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is typically caused by issues in the graphics driver or alternatively the application"). GPU: "NVIDIA GeForce GTX670, Driver: 33788
At first the problem only seemed to be with battlefield 4. But then it started happening during Hearthstone, Firefall, and other games. The screen would even flicker while just sitting idle at desktop giving me the first error message posted above. At times the computer would freeze up requiring me to hardboot system. The screen would go black as I got to the windows logo load screen. Id have to reboot again, enter safemode, reinstall graphics drivers, then I would be able to load into windows.
With the 670 i tried everything EVGA asked me to do, including going back to older drivers, switching sli slots of graphics cards on mobo, uninstalling/reinstalling directx, updating bios, and other things that ive read about online that i cant recall at the moment. Nothing has seemed to work. After trying everything to their satisfaction, they told me to go ahead with the RMA process. As noted in specs above, I received my new card (660 ti) but it is recognized as 670 in device manager and also gpu-z recognizes the card as a 670 with 4gb. Ive tried current and older graphics drivers with both cards to no avail.
Everything ran fine at first. Windows loaded without the screen going black. I was able to play games like ghost recon phantoms and firefall without issue. Everything seemed fine, so I decided to play some planetside 2 because I hadnt played in awhile (I didnt play this while my other card was acting out so I cant compare results with replacement). After about a minute of playing the screen will start to distort with artifacts (different from the type of artifacting i saw generally from the original card, different in color, shape, etc). Then Planetside 2 will usually freeze up requiring a hard reboot unless i close the game shortly after seeing the aftifacts and stuttering. I thought this might be an issue with just planetside. So i tried playing Battlefield 4 for the first time with the RMA replacement card. Game ran fine for a couple minutes before I received error (1) listed above again. I should note that I have only experienced errors inside bf4 or planetside 2 with the replacement card and have not had trouble with windows loading or screen flickering while idle at desktop, whereas the old card had problems sitting idle on desktop or even loading windows as mentioned previously.
Ive had ppl mention PSU as possible problem or the motherboard itself. The motherboard comes with a pretty serious warranty (5 years) so I'd liek to think it wasnt the mobo but you never know. The PSU i have is sufficient for my setup, or so ive been told by multiple sources including EVGA tech support.
I've been meanign to reformat and start from clean slate anyway, so after the RMA card not performing I decided to do that hoping it might help. After all the updating and reinstalling after reformat, I tried planetside 2 and the same artifacting happened, and computer freezing. I havent tried bf4 yet since reformat but I'm guessing i'll get the smee errors (im downloading it now).
Does anyone have any ideas of what might possibly be wrong? I'm going to call EVGA back and discuss this with them (because there is always a chance they sent me a faulty replacement) but I wanted to ask the community for any suggestions or ideas, I am at a complete loss right now as to what I can do.
Thanks.
EDIT: 8-26-14 I talked with corsair about my TX650 psu. The agent had me look at voltage levels in bios. From what i read back to him, he said one of the levels seemed lower than it should be. He said there is a chance it could be affecting my ability to play higher intensive games but he had doubts at first. After suggesting a few possible solutions (installing older video drivers, reseating card, etc etc), I told him I tried everything. He then said i could go ahead with the rma if i think it might be my psu. Ive also noticed that the fan in psu wasnt running. I tried running some of the problem games (like planetside2) and played until the system started to glitch or crash, looked at fan and it still wasnt running. I'll know in about 5 days when my replacement arrives if the psu is causing these problems.
-artifacts in different forms (short green horizontal bars stacked in columns across the screen, large colored pixels, weird screen distortions and other colors of bars, etc, hard to describe all of them).
-screen resetting and going black (as though my computer was shut off but monitor still powered on; the blue on light turns to the no-picture yellow light).
-computer freezing during black screen or artifacting.
-not being able to load past windows loading logo without screen going black at times.
My system specs:
CPU: Intel i7 quad core 3.5ghz (3.9 turbo)
GPU: GeForce 670 FTW 4gb (now GeForce 660 ti that is recognized as a 670 FTW from EVGA RMA replacement)
Mobo: Asus z77 sabertooth
memory: Corsair Vengeance 16 gb DDR3
storage: x2 256gb OCZ Vertex 4 SSD
psu: Corsair TX650W 80 Plus Bronze
monitor: LG Flatron L196WQ-BF
The problem seemed to start when I was playing Battlefield 4. In the past my screen might have flickered off briefly but it always came back after about 1 sec and then i played on without issue. I just thought this was some random glitch and it happened rarely enough that it didnt bother me much. I didnt have any problems with any other games, except sometimes Planetside 2 would stutter briefly but also rare and didnt give me much pause for concern. The computer has otherwise ran flawlessly since ive built it back in late 2012. Then about 3 weeks ago or so, I started getting the errors after the game flickered off in BF4, resulting in the game just closing or freezing up and also receiving the following messages:
- (1) - Display driver stopped responding and has recovered Display driver NVIDIA Windows Kernal Mode Driver, Version 340.52 stopped responding ans has successfully recovered
or
- (2) - DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The device is hung which is typically caused by issues in the graphics driver or alternatively the application"). GPU: "NVIDIA GeForce GTX670, Driver: 33788
At first the problem only seemed to be with battlefield 4. But then it started happening during Hearthstone, Firefall, and other games. The screen would even flicker while just sitting idle at desktop giving me the first error message posted above. At times the computer would freeze up requiring me to hardboot system. The screen would go black as I got to the windows logo load screen. Id have to reboot again, enter safemode, reinstall graphics drivers, then I would be able to load into windows.
With the 670 i tried everything EVGA asked me to do, including going back to older drivers, switching sli slots of graphics cards on mobo, uninstalling/reinstalling directx, updating bios, and other things that ive read about online that i cant recall at the moment. Nothing has seemed to work. After trying everything to their satisfaction, they told me to go ahead with the RMA process. As noted in specs above, I received my new card (660 ti) but it is recognized as 670 in device manager and also gpu-z recognizes the card as a 670 with 4gb. Ive tried current and older graphics drivers with both cards to no avail.
Everything ran fine at first. Windows loaded without the screen going black. I was able to play games like ghost recon phantoms and firefall without issue. Everything seemed fine, so I decided to play some planetside 2 because I hadnt played in awhile (I didnt play this while my other card was acting out so I cant compare results with replacement). After about a minute of playing the screen will start to distort with artifacts (different from the type of artifacting i saw generally from the original card, different in color, shape, etc). Then Planetside 2 will usually freeze up requiring a hard reboot unless i close the game shortly after seeing the aftifacts and stuttering. I thought this might be an issue with just planetside. So i tried playing Battlefield 4 for the first time with the RMA replacement card. Game ran fine for a couple minutes before I received error (1) listed above again. I should note that I have only experienced errors inside bf4 or planetside 2 with the replacement card and have not had trouble with windows loading or screen flickering while idle at desktop, whereas the old card had problems sitting idle on desktop or even loading windows as mentioned previously.
Ive had ppl mention PSU as possible problem or the motherboard itself. The motherboard comes with a pretty serious warranty (5 years) so I'd liek to think it wasnt the mobo but you never know. The PSU i have is sufficient for my setup, or so ive been told by multiple sources including EVGA tech support.
I've been meanign to reformat and start from clean slate anyway, so after the RMA card not performing I decided to do that hoping it might help. After all the updating and reinstalling after reformat, I tried planetside 2 and the same artifacting happened, and computer freezing. I havent tried bf4 yet since reformat but I'm guessing i'll get the smee errors (im downloading it now).
Does anyone have any ideas of what might possibly be wrong? I'm going to call EVGA back and discuss this with them (because there is always a chance they sent me a faulty replacement) but I wanted to ask the community for any suggestions or ideas, I am at a complete loss right now as to what I can do.
Thanks.
EDIT: 8-26-14 I talked with corsair about my TX650 psu. The agent had me look at voltage levels in bios. From what i read back to him, he said one of the levels seemed lower than it should be. He said there is a chance it could be affecting my ability to play higher intensive games but he had doubts at first. After suggesting a few possible solutions (installing older video drivers, reseating card, etc etc), I told him I tried everything. He then said i could go ahead with the rma if i think it might be my psu. Ive also noticed that the fan in psu wasnt running. I tried running some of the problem games (like planetside2) and played until the system started to glitch or crash, looked at fan and it still wasnt running. I'll know in about 5 days when my replacement arrives if the psu is causing these problems.