Laptop restarts when gaming only when plugged in!
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Laptops
- Games
Last response: in Laptop General Discussion
sebatasa
August 24, 2014 1:08:52 PM
Hello, i have a Toshiba C850 laptop and recently it has started to restart when i play games for 2-10 minutes(Dota 2, Skyrim).
This only happens when the laptop is plugged in. When i am using it on battery, i can game normally for an hour or more until the battery dies.
Also this only happens when playing games. When i am browsing, working in office, watching youtube videos, everything works normal.
This is not a overheating issue, since just days before this started i blew out the dust and replaced the thermal paste in my cpu and gpu.
I have no idea why this is happening, if someone had similar problems or has an idea what could be at fault, please share it, i would really love to use my laptop before uni starts, since i have free time now.
This only happens when the laptop is plugged in. When i am using it on battery, i can game normally for an hour or more until the battery dies.
Also this only happens when playing games. When i am browsing, working in office, watching youtube videos, everything works normal.
This is not a overheating issue, since just days before this started i blew out the dust and replaced the thermal paste in my cpu and gpu.
I have no idea why this is happening, if someone had similar problems or has an idea what could be at fault, please share it, i would really love to use my laptop before uni starts, since i have free time now.
More about : laptop restarts gaming plugged
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sebatasa
August 24, 2014 1:19:40 PM
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sebatasa
August 24, 2014 4:11:08 PM
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sebatasa
August 26, 2014 6:19:11 PM
sebatasa
August 27, 2014 1:33:17 PM
sebatasa
August 27, 2014 3:25:10 PM
I have tried putting the games(Skyrim and Dota2) on the lowest settings, the random restart still happens when gaming for 2-10 minutes. I also tried Wow(which should be graphically very non demanding) and it crashed again.
One thing i noticed, while trying Skyrim, i afk stood in the game world for over an hour with no problem, but when i started moving around and fighting/doing quests it crashed again in under 10 minutes.
One thing i noticed, while trying Skyrim, i afk stood in the game world for over an hour with no problem, but when i started moving around and fighting/doing quests it crashed again in under 10 minutes.
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Reply to sebatasa
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That's really interesting about Skyrim how you could stand there. That makes me think it could be a RAM issue, because when enemies appear in a game their data is addressed into the RAM. What particular RAM do you have?
I know RAM sounds silly but this is a very weird problem so anything can help really.
I know RAM sounds silly but this is a very weird problem so anything can help really.
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sebatasa
August 27, 2014 6:51:22 PM
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sebatasa
August 27, 2014 7:42:19 PM
sebatasa
August 28, 2014 6:46:44 PM
sebatasa
August 28, 2014 7:54:13 PM
sebatasa
August 28, 2014 8:11:26 PM
Anonymous
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Laptop
August 28, 2014 8:47:12 PM
sebatasa
September 4, 2014 6:11:24 PM
IMPORTANT update:
I have found something, the problem probably has to do with the processor and its power supply/voltage
My CPU usually jumps between 800mhz and 2100mhz, now i have limited minimum CPU rate to 70% and maximum to 90% and when playing older games (WOW), it doesn't crash even when plugged in, when playing more graphically demanding newer games(DOTA2), the problem is still here, but occurs later(around 15 minutes, it usually happened within 5 minutes)
Anyone know what this could mean?
I have read online it could be due to bad capacitors or something else?
I have found something, the problem probably has to do with the processor and its power supply/voltage
My CPU usually jumps between 800mhz and 2100mhz, now i have limited minimum CPU rate to 70% and maximum to 90% and when playing older games (WOW), it doesn't crash even when plugged in, when playing more graphically demanding newer games(DOTA2), the problem is still here, but occurs later(around 15 minutes, it usually happened within 5 minutes)
Anyone know what this could mean?
I have read online it could be due to bad capacitors or something else?
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Reply to sebatasa
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If the laptop is having issues when plugged in vs on battery, chances are this is a hardware issue (though software is still possible, it's unlikely, and would probably be directly related to power management differences or the motherboard's input power controller). My gut instinct tells me your power adapter may not be strong enough to fully power your laptop, or it may be defective. Does the power brick get very hot when you attempt to play games? What happens when you try to play games when the battery is also charging? Fully charged? Removed?
I had a similar issue, but mine was that a lower-voltage battery was causing the issue, not the adapter (the computer worked fine on the old battery and the adapter, but not the new battery). Swapping out the defective battery from another seller fixed it for me.
Please tell look at the label on the back of your laptop and tell me the exact model number of it, and report the output voltage and amps of the power adapter.
I had a similar issue, but mine was that a lower-voltage battery was causing the issue, not the adapter (the computer worked fine on the old battery and the adapter, but not the new battery). Swapping out the defective battery from another seller fixed it for me.
Please tell look at the label on the back of your laptop and tell me the exact model number of it, and report the output voltage and amps of the power adapter.
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Reply to drapacioli
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sebatasa
September 4, 2014 6:58:37 PM
This is what it says on the back of the laptop: Toshiba satellite C850 - 179 Par no. PSKCEE 01Y00SY4 DC 19V = 3.95A
This is what it says on the adapter : Output : 19V = 3.95A
This is a screenshot of HWMonitor : http://imgur.com/EWo97tu
This is what it says on the adapter : Output : 19V = 3.95A
This is a screenshot of HWMonitor : http://imgur.com/EWo97tu
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Reply to sebatasa
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That seems awfully low-powered for a laptop with radeon 7610M graphics. At full load, the GPU and CPU can pull a combined 55w, and a typical hard drive at that rpm and size can pull up to 5, and a typical lcd 10w. That's 70w for a 75w charger, and we haven't even gotten to the RAM, DVD drive, motherboard/peripherals, and USB devices. Was this the adapter that came with your laptop? Are you using a lot of USB devices?
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sebatasa
September 4, 2014 7:19:16 PM
sebatasa said:
Yes, this is the original one that came with the laptop almost 2 years ago.I am using a logitech gaming mouse(standard 50$ one) and an external sound card(since i broke the jack on the internal one) and headphones most of times.
Hmm, well it theoretically could be pulling too much power, but I can't say for certain without power readings, which I expect you won't be able to get accurate ones. It's highly unusual for a game to max out BOTH the CPU and GPU at the same time too, usually one or the other hits their limit first and the other has to scale back. Do you have another adapter in the house that is the same size plug as yours and has the same or a higher amperage (but the SAME voltage!)?
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Reply to drapacioli
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sebatasa
September 4, 2014 7:28:25 PM
You can continue to try and test if it's software related in the meantime, but if it turns out to be hardware, it's likely the AC adapter or the motherboard. I know which one I would hope it is, one's an easy replacement while the other is a huge nightmare...
If you decide to buy one, I recommend getting the same voltage, but a slightly higher amperage. A 19V, 4.72A adapter would be a good bet, it'll give you an extra 15w to work with if that's the problem, or if it's just a defective unit the replacement will work anyway. (Make sure the polarity matches too!)
If you decide to buy one, I recommend getting the same voltage, but a slightly higher amperage. A 19V, 4.72A adapter would be a good bet, it'll give you an extra 15w to work with if that's the problem, or if it's just a defective unit the replacement will work anyway. (Make sure the polarity matches too!)
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Reply to drapacioli
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sebatasa
September 4, 2014 7:34:50 PM
sebatasa
September 4, 2014 8:10:50 PM
When the battery is fully charged and the adapter is plugged in, the computer restarts randomly.
When i use only the adapter and remove the battery, the computer restarts randomly.
When i use only the battery there are no problems.
I have not yet tried the situation, when the battery is charging, i will try it soon and report back.
When i use only the adapter and remove the battery, the computer restarts randomly.
When i use only the battery there are no problems.
I have not yet tried the situation, when the battery is charging, i will try it soon and report back.
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Reply to sebatasa
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sebatasa said:
When the battery is fully charged and the adapter is plugged in, the computer restarts randomly.When i use only the adapter and remove the battery, the computer restarts randomly.
When i use only the battery there are no problems.
I have not yet tried the situation, when the battery is charging, i will try it soon and report back.
If it takes less to cause the problem with the battery charging, it may definitely be the adapter or the power management circuit in the motherboard
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Reply to drapacioli
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sebatasa
September 22, 2014 3:39:57 PM
Long time no hearing from me, i was busy studying, what i noticed, this only happens in my dorm room, when i went back home for 10 days, it didn't happen once?
How can i explain this to the dorm staff what need fixing here? I am afraid the faulty electricity(?) might trash my computer, the touchpad already stopped working.
How can i explain this to the dorm staff what need fixing here? I am afraid the faulty electricity(?) might trash my computer, the touchpad already stopped working.
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sebatasa
September 23, 2014 2:19:37 AM
sebatasa
September 23, 2014 7:07:42 AM
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