Computer BSOD's mostly during video games on Supercomputer!!!

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Nathan Jensen

Distinguished
Jul 23, 2014
14
0
18,510
Hello community,

I hope I can get a quick response, but here is my issue. For the last 2 months I have been searching for the answer to my computer problems. In the beginning my computer would just freeze and nothing would work, unless I shut it down and restarted the pc. So after buying a new motherboard, PSU, CPU, and RAM, I needed an upgrade, another problem persists. I don't know if it is still the same problem because now it is actually going to a BSOD and the error code is Whea_Uncorrectable_Error. Now let me explain what I have tried to do to fix the issue.

I don't want to have to do a full installation of Windows 8, but there has been one really weird problem. Lately it has been asking me to upgrade my windows 8 to windows 8.1, but my computer came with windows 8.1 and I am not running an illegally downloaded OS. I have the code taped to the side of my Case to use for windows 8 since it came with it. However, if i put in that code it says it doesn't work. sometimes my computer will go to the windows menu by itself and ask for me to update my pc os. Also some windows features are not available due to this problem.

I have searched online and followed every single fix that has worked for others
I have: Reset my CMOS battery
changed power settings
Gone through multiple virus, malware, rootkit removals
Tested all my hardware with programs, and they have all passed for example, Furmark for GPU pass max setting, Memtest pass, and I can't remember the CPU one, but I passed it. I did notice my CPU used to reach temperatures of 80 degrees celcius while playing so I bought some thermal paste and it now idles at 60 degrees
I have uninstalled certain programs such as soundblaster or Kapersky inter security
I don't think I need any driver updates I have checked
I have updated my Netframework and Microsoft visuals to the best of my ability, same with SQL server packages

My Specs:
Operating System
Windows 8.1 64-bit
CPU
Intel Core i7 @ 4.00GHz 35 °C
Haswell 22nm Technology
RAM
16.0GB Single-Channel DDR3 @ 799MHz (11-11-11-28)
Motherboard
MSI Z97 GAMING 5 (MS-7917) (SOCKET 0) 31 °C
Graphics
BenQ GW2250 (1920x1080@60Hz)
HP 22bw (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 760 (EVGA) 32 °C
Storage
931GB Hitachi HDS721010DLE630 (SATA) 28 °C
Optical Drives
TSSTcorp CDDVDW SH-224BB
Audio
Realtek High Definition Audio
PSU
Corsair CX750M

I honestly can't figure it out so I have this memdump that I will post

Here is a link to the dump until I can figure out how to open it.
https://docs.google.com/file/d/0B3JOVncNOLOlNFZrb1FLTmgwcU0/edit

I figured I would post some more specs in case it has to deal with the network driver or the audio drivers messing with each other. because I do have this one thing called quallcom killed Ethernet services that I turned off, but it comes with MSI boards I guess. but it is also possibly a reason for BSOD says the internet. anyways here is extra information.



Audio
Sound Cards
NVIDIA High Definition Audio
Realtek High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
HD Webcam C270
XSplit Stream Audio Renderer
Playback Devices
Speakers (XSplit Stream Audio Renderer)
Speakers (2- Realtek High Definition Audio) (default)
Recording Device
Microphone (HD Webcam C270)

Graphics
Monitor 1
Name BenQ GW2250 on NVIDIA GeForce GTX 760
Current Resolution 1920x1080 pixels
Work Resolution 1858x1080 pixels
State Enabled
Multiple displays Extended, Primary, Enabled
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Monitor 2
Name HP 22bw on NVIDIA GeForce GTX 760
Current Resolution 1920x1080 pixels
Work Resolution 1920x1080 pixels
State Enabled
Multiple displays Extended, Secondary, Enabled
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY2\Monitor0
NVIDIA GeForce GTX 760
Manufacturer NVIDIA
Model GeForce GTX 760
Device ID 10DE-1187
Revision A2
Subvendor EVGA (3842)
Current Performance Level Level 0
Voltage 0.862 V
Technology 28 nm
Bus Interface PCI Express x16
Temperature 31 °C
Driver version 9.18.13.4052
BIOS Version 80.04.bf.00.60
Physical Memory 2047 MB
Virtual Memory 2048 MB
Count of performance levels : 1
Level 1
GPU Clock 535 MHz
Memory Clock 810 MHz

Peripherals
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Unknown
Location USB Input Device
Driver
Razer Naga Hex
Device Kind Keyboard
Device Name Razer Naga Hex
Vendor ECHELON
Location USB Input Device
Driver
Razer Naga Hex
Device Kind Mouse
Device Name Razer Naga Hex
Vendor ECHELON
Location Razer Naga Hex
Driver
Logitech HD Webcam C270
Device Kind Camera/scanner
Device Name Logitech HD Webcam C270
Vendor Logitech
Comment Logitech HD Webcam C270
Location Logitech USB Camera (HD Webcam C270)
Driver
HD Webcam C270
Device Kind Audio device
Device Name HD Webcam C270
Vendor Logitech
Location Logitech USB Camera (HD Webcam C270)
Driver
 
Solution
J
start by update to your BIOS
http://us.msi.com/support/mb/Z97_GAMING_5.html#down-bios

There is a very good chance that it is just a BIOS bug. You have a new CPU that came out months after your BIOS was released. Your BIOS indicated you were running at 4000 MHz but the max speed was 3800Mhz
I think the BIOS is just old and applying incorrect voltages. (assuming you don't have a over heating/ power supply problem)

- reset your current BIOS to defaults and reconfigure. disable any overclocking / turbo or speed step functions before you attempt to update the BIOS.

Note: also install the intel chipset drivers directly from intel. If there is a microcode update for your CPU intel will put the patch in the microcode update in the...
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Nathan Jensen

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Jul 23, 2014
14
0
18,510
Here are some scary images from the pop-up I always get from windows, my event logger critical errors, my startup for windows taskbar, windows update error, and all the Microsoft programs I don't think need all of them but have no idea which ones to delete.

Z0O8Qk2.jpg


un9B48W.jpg


vfpEWBv.jpg


ntYOUmH.jpg


Z5j9Cl7.jpg
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
Note: your system shows AODDriver2.sys Tue Nov 20 23:44:04 2012
as being loaded. This is confusing, it is a AMD overclock driver but you have a intel cpu and nvida graphics you might want to remove this driver or find out what it is doing there.

-------
basically this error was generated directly from your CPU when it detected a write error on one of its internal cache memory banks. (see below)

generally this will be a overclocking failure(incorrect voltage, clock frequency), or heating issue. It can also be caused by fluctuation of the power supply.

generally, update BIOS or set them back to defaults to fix. if you have just updated the GPU check to make sure that it has proper power on the secondary power connectors.
Also, make sure your CPU fans are spinning correctly and that the system does not overheat.

Manufacturer MSI
Product Z97 GAMING 5 (MS-7917)
Version 1.0
BIOS Release Date 04/08/2014
Processor Manufacturer Intel
Processor ID c3060300fffbebbf
Processor Version Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 4000MHz


BugCheck 124, {0, ffffe001b5cb9028, bf800000, 124}
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001b5cb9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.


3: kd> !errrec ffffe001b5cb9028
===============================================================================
Common Platform Error Record @ ffffe001b5cb9028
-------------------------------------------------------------------------------
Record Id : 01cfbfb3f118251f
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 8/25/2014 0:59:28 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ ffffe001b5cb90a8
Section @ ffffe001b5cb9180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Generic
Flags : 0x00
Level : 0
CPU Version : 0x00000000000306c3
Processor ID : 0x0000000000000003

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ ffffe001b5cb90f0
Section @ ffffe001b5cb9240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000003
CPU Id : c3 06 03 00 00 08 10 03 - bf fb fa 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ ffffe001b5cb9240

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ ffffe001b5cb9138
Section @ ffffe001b5cb92c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : DCACHEL0_WR_ERR (Proc 3 Bank 1)
Status : 0xbf80000000000124
Address : 0x000000026788a880
Misc. : 0x0000000000000086

 
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Nathan Jensen

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Jul 23, 2014
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18,510


I have never overclocked my cpu to my knowledge. What would cause my psu to fluctuate? I have also done default settings to my BIOS several times.My CPU does get hot, but the fan came with the CPU and it works fine. Is there any way to speed it up to keep the CPU cooler?
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
start by update to your BIOS
http://us.msi.com/support/mb/Z97_GAMING_5.html#down-bios

There is a very good chance that it is just a BIOS bug. You have a new CPU that came out months after your BIOS was released. Your BIOS indicated you were running at 4000 MHz but the max speed was 3800Mhz
I think the BIOS is just old and applying incorrect voltages. (assuming you don't have a over heating/ power supply problem)

- reset your current BIOS to defaults and reconfigure. disable any overclocking / turbo or speed step functions before you attempt to update the BIOS.

Note: also install the intel chipset drivers directly from intel. If there is a microcode update for your CPU intel will put the patch in the microcode update in the driver set. (the BIOS manufacture will also pick up the patch and put it in the BIOS) These patches are very common for a new CPU and will correct various mistakes in the logic of the CPU circuits.

Also find and delete the old overclock driver AODDriver2.sys it should not be on your machine. (make sure it is not malware hidden as a overclock driver) even if it is ok, remove it the old driver is bad news for a new CPU that did not exist when the driver was coded.





 
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Solution
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Nathan Jensen

Distinguished
Jul 23, 2014
14
0
18,510
Ok I flashed my BIOS, deleted the AMD driver, Turned off CPU turbo, but I was never trying to Overclock in the first place. I also changed the CPU frequency to 3800 Mhz. So hopefully it works now, will get back to you soon.
 
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