Network printer inaccessable from wireless laptop

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felix314

Reputable
Aug 25, 2014
2
0
4,510
I am working in a small office network setting. We have two printers connected to the LAN. A bizhub C552DS and an HP550HDN. Any computer connected to the LAN with an ethernet cable is able to print to either printer. However any laptops connected wirelessly can only print to the Bizub, any print jobs sent to the HP5550HDN get hung up and won't print. If the laptops are plugged into the ethernet, then they can print just fine. Why can our wireless computers find the Bizhub, but not the HP?
 
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felix314

Reputable
Aug 25, 2014
2
0
4,510
I kept digging at this problem and discovered that the Default Gateway setting on the printer was setup incorrectly. Once I changed the default gateway to point to the IP address of our router, everything worked fine.
 
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