Gaming Problem Which Must Not Be Existing

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Dell 5537

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Aug 14, 2014
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Hello, I ask you to help me please. I have a Dell Inspiron 15r 5537 Core i7 processor, 8 GB ram and 2 GB AMD dedicated graphics card also it has the ingreated intel graphics card and I guess its 1.7 GB but what I am sure of that its more than 1 GBs anyways, a laptop with these specs must run any game at highest settings because it passes any game requirement also I have saw some people on youtube playing on the laptop also while frapsing and ofcourse using highest settings and everything was ok, but when I tried games it was so laggy and FPS droping on lowest settings and disabling some graphics too. So I knew something was wrong when I searched about this I found a program which let you know how your GPU is working and it's ''GPU-Z Powertech'' it has sensors and when I opened a game like Assassins Creed Black Flag which is highest recommended requirements is ''Core i5 Processor, 1GB graphics card and 4 GB of ram'' the sensors showed me that the ''Dynamic Graphics Card'' ''Intel'' uses from 1000 to 1200 MBs and the ''Dedicated'' ''AMD'' uses 0 MB although I said maybe the problem is because the game is high or something although I know its wrong but was just testing so I opened a so weak game like GTA San Andreas and it was like any other game so lagging and fps drops although they both can work on 1700 MB and 2560 MB. So I guess and sure that the problem is because Intel Graphics Card isn't doing its best and AMD isn't even working.
Notes : I have installed all the drivers with the last updates. when I click the right mouse button on the desktop and choose screen resolution then advanced settings it shows me
''Adapter'' ''Intel (R) HD Graphics HD Family'' Chip Type: Intel (R) HD Graphics HD Family DAC type: Internal Adapter String:
Intel (R) HD Graphics HD 4400 BIOS Information: Intel Video BIOS
Total Available Graphics Memory: 6600 MB
Dedicated Graphics Memory: 2560 MB
System Video Memory:0 MB
Shared System Memory: 4040 MB
I made everything in Graphics Properties (AMD Control Panel)'' at the highest performance and maximized performance at both AC and battery.
I made the game applications at ''High Performance'' at ''Graphics Switchable''
I made everything on ''Power Options'' at Highest Performance and 100 using on both battery and AC adapter on.
I already searched about anything about graphics in BIOS setup but didn't find anything.
Also every time I unplug the AC adapter from the laptop the games get more laggy and when I put it again it becomes better, although they both are <mod edit> and <mod edit>, Help me with these <mod edit> problems. Its been more than month since I bought this machine and still not having fun or happy, please just help me!!!

<Mod Warning: Watch your language in these forums>
 
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caqde

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One of the things that might help is updating your AMD graphics driver. You don't mention which AMD GPU is in that system but it since it is an AMD GPU you should be able to update it using the reference driver from AMD's website -> www.amd.com (You wouldn't be able to if you owned a Toshiba, Panasonic, or Sony notebook.)
 
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caqde

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From Dell or AMD? AMD is at 14.4 or 14.7RC3 (which was released in the middle of this month) depending on Beta or Release. Dell is showing on their site that they haven't updated their driver for your notebook since October of last year. Also GPU-Z's dedicated and dynamic have nothing to do with the different cards. My system shows Dynamic as 440MB on the desktop on my GPU and I don't have any integrated GPU's in my system so that belongs to my dedicated AMD GPU.
 
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Dell 5537

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Thanks for your intrest, so as GPU-Z isn't correct or what ever even if intel is only working and AMD isn't then it also must be not laggy. What I am trying to say that I don't need to use AMD since Intel is more than 1GBs but ofcourse I want to make it work but in both ways games must be amazing. Can you give me the link of that update? for Readon 8670M
 
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caqde

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You can grab the latest drivers here -> http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064#amd-catalyst-packages or
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages

The Intel GPU is by far not very fast and will likely never be able to play games at high settings especially newer games. Memory is only one small part of the GPU equation. But even then your AMD GPU which is faster than the Intel GPU isn't very fast either although still a good . AMD's fastest mobile GPU has about 3-4X the performance of the 8670M which is a lower mid range GPU. So unfortunately that system due to it's GPU won't be able to play every game at the highest settings especially newer games.
 
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RookieOfTheYear

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Well first of all, the integrated graphics in the i7 processor and the dedicated AMD graphics cannot work together at the same time. It's either one or the other. I bet you have to go into your device manager and enable the AMD GPU, and disable the integrated graphics in the i7.
 
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Dell 5537

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I tried this before, but when I disable one of them, they both stop working and when I see ''Screen Resolution'' ''Advanced Settings'' it shows me Microsoft Basic Adapter which is 256 MB.
It makes any game have 1 FPS
So if there any other way to stop intel but on proper way or if there any other solution please help me!

EDIT : Even if you told me how it works and it did, will it be like the ingreated uses whatever it wants of mbs? if yes then tell me how to make it always run at maximum performance, I don't care about battery life.
 
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Dell 5537

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What about GTA SA? LOL dude I don't want to play all on highest settings I am just explaining that my laptop can do it on most games but its <mod edit> up on lowest settings.

<Moderator Warning: I'm not going to warn you again about language in the forums>



 
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caqde

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One is mobile the other is desktop sometimes the mobile one doesn't install on notebooks or isn't found but the desktop one will install fine... Strange but whatever works.



GTA SA and basically every other GTA game is horribly optimized for the PC. It also seems to have a delay in the game that effects low end PC's.... -> http://www.gtastunting.net/index.php?topic=53932.60

Although if you are getting high FPS in GTA SA it will cause weird issues.. Not sure what they did to cause that.
 
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As I stated before, the Intel graphics and AMD will never be able to run together. It's two different chipsets and everything. So you need to find a way to disable the integrated graphics and enable the discrete AMD card. Maybe try a BIOS update from you motherboard manufacturer's website.

Maybe try this. Uninstall all updates/drivers for the AMD card. Install the latest BIOS update. Then Install latest drivers for your AMD card and restart the computer. Might not work, but I feel like its worth a try.
 
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I mean it might broken/not working like it should. And by system I mean another computer. But that doesn't really make sense to try the card in another laptop...they are difficult to take apart, plus find compatibility. I would just call dell and tell them that your AMD graphics card doesn't seem to be working. If its still under warranty, they will either fix it or give you a new one. I'm not sure how good HP's technical support is, but they might also have ideas to fix the problem if it is just a software issue or something.

But honestly, this is why I prefer desktop gaming computers over laptops. They are just much easier to work on yourself. Easy to find and replace parts. But I understand that some people need to have a portable computer.
 
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Dell 5537

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Thanks for your interest I already seen the warranty by using the service tag at Dell website and it will expire at 14/5 2015
but I didn't buy it from Dell theirself I bought it from a shop at computer shop so they will help me then?
 
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Dell 5537

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But dude I THINK everything is ok and nothing is broken or something and the hole problem that the Graphic Card isn't doing all what it can do, like GPU-Z telling me when I play something like AssasiN Creed Black Flag it uses 1000 MB although it may need 2000 MB and when I play GTA SA it uses 200 MB although it may need 700. It chooses what performance it wanna do although I make all high performance, any solutions?
 
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Dell 5537

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I have been sure that the both Intel and AMD graphics card are working and ok right now, I simply gone to gaming performance and anti aliasing in CCC and made them all on high quality and tried a game, it was so horrible but when I made it on performance again it was fine, although it can be ok if the graphic card use it's all power, as you can see either it was Intel (1 GB+) or AMD GPU (2 GB+) it can make a game like ''GTA San Andreas'' work perfectly but they only uses few MB's now finally after I identified the problem I only need the solution and the question is, how to make the GPU either it was Intel's or AMD's uses its full power of all MB's? I don't care for the battery life because I am always using the AC adapter.
 
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caqde

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The amount of memory used is determined by the game itself and what it requires. When a game asks for the Videocard to hold a texture, model, etc it will there is no point using memory if there is nothing to store in it. The drivers will determine whether or not to use the Intel or AMD GPU in which case newer drivers should hopefully make the system switch to the AMD GPU more often when it would be beneficial.

NOTE: Leave AA off in the CCC let the games handle that issue.
 
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Dell 5537

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What is ''AA''?
But I am still disagreeing with you about '' no point using memory if nothing to store in it'' let me explain on a game like GTA San Andreas ''It's maximum FPS is 102 and it can't hold more amount of, but because it became familiar with time although its old, they started scripting it and firstly made online tools of it such like SA-MP ''San Andreas Multi Player'' and MTA ''Multi Theft Auto'' then making different mods like texture, img, ifp, etc to change size and look of the weapon, sound of it and to change skin, cars, etc... and they also made cleo mods and one of it to make your fps passes the ''102'' to the maximum that your pc can. What I am trying to say that I saw lots of players having ''300 and 500'' fps, less and more so if the game what decides or requires (Yes it do but there must be a way to make it not'' although I made both in ''Intel and CCC'' maximize performance and never save energy or extend battery for gaming then there must be something wrong.
it's impossible so why its going normal with some people? Some of them on computers and other on laptops...
 
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