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Blue Ray / DVD not recognizing Discs only CDs

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  • Motherboards
  • Blu-ray
Last response: in Motherboards
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August 26, 2014 1:26:12 PM

I have a guy with a HP Pavilion Notebook who had Win 8 installed on it, he did not like it and had someone put Win 7 back, if course this wiped the drive during each install and now most of his drivers are missing. I fixed most of it, however The Blue Ray (BDVD) drive is only working as a standard CD-ROM drive now. It loads the standard 2006 driver and I went to HP site and of course no driver available. I know the drive works, does not need cleaned, but when a DVD or Blue Ray is put in it opens the caddy and says insert a disc. It worked fine just before the OS was changed back and forth. I tried Driver max but no luck like is somehow is not detecting it is a Blue Ray drive anymore. I uninstalled the driver and re-scanned for Hardware changes, it just puts the standard driver back, I downloaded the HP media center for this unit and still does not work...anyone know how to fix this?

More about : blue ray dvd recognizing discs cds

a c 574 V Motherboard
August 26, 2014 3:20:57 PM

You don't need the driver for the blu-ray/DVD, the driver is built-in with the OS, you need the blu-ray player software to play the blu-ray or DVD movies. I know HP will use the Cyberlink Power DVD for the blu-ray/DVD. You should be able to download it from HP website. If you want to burn the DVD then you either can get like this " Burn4Free DVD Burning " or the one from HP too.

If you can't find the Cyberlink Power DVD, then get this Leawo blu-ray player to see you can use the drive or not. It is free until Sept.
http://www.leawo.org/promotion/special-offer/?sos

And the last thing, if you even use the software with that blu-ray/DVD drive, and the drive still does not read/detect the blu-ray or DVD, it maybe broken.
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August 26, 2014 4:51:04 PM

cin19 said:
You don't need the driver for the blu-ray/DVD, the driver is built-in with the OS, you need the blu-ray player software to play the blu-ray or DVD movies. I know HP will use the Cyberlink Power DVD for the blu-ray/DVD. You should be able to download it from HP website. If you want to burn the DVD then you either can get like this " Burn4Free DVD Burning " or the one from HP too.

If you can't find the Cyberlink Power DVD, then get this Leawo blu-ray player to see you can use the drive or not. It is free until Sept.
http://www.leawo.org/promotion/special-offer/?sos

And the last thing, if you even use the software with that blu-ray/DVD drive, and the drive still does not read/detect the blu-ray or DVD, it maybe broken.


The DVD / Blue-Ray worked fine before the os change no problems, I ran the HP scan system program from the site and installed Power DVD 10 no change, it opens the bay drawer and says 'insert disc' The drive is clean and worked before no faults. Only Win 7 reinstall seems to be the problem and loads a generic 2006 driver. I tried SMPlayer, but even VLC wont work because the drive won't recognize the dvd or Blue Ray discs. No cd name appears in explorer when a disc other than a music or rom is entered. But once again the player worked just prior and does not get much use so should not be worn out.
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August 26, 2014 9:25:01 PM

cin19 said:
Check the SATA cable or use other SATA port. Or try this : "Fix it" http://support.microsoft.com/mats/cd_dvd_drive_problems...

It don't matter the usage, if it doesn't work and it is gone. Also you can try it on other PC too.



it's a "built in" on the notebook not like a desk top with easy access, no SATA cable it is a SATA port. I will try the fix it, Just from experience though Win 7 usually messes something like this up on new Installs, often it is one driver or another, often Ethernet ports or some such. Never had a full Win 7 fresh install yet where everything worked properly out the gate.
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a b V Motherboard
August 27, 2014 5:41:19 AM

does it support windows 7 ?? hp can be funny on these things.. as in its only guaranteed to work as is with what came on it out of the box.. any changes you make is at your own risk
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August 27, 2014 10:41:59 AM

junkeymonkey said:
does it support windows 7 ?? hp can be funny on these things.. as in its only guaranteed to work as is with what came on it out of the box.. any changes you make is at your own risk


Yes: it originally had Win 7 pro but was factory installed by HP so had HP restore point built in. He had Win 8 put on it and decided he did not like it, so he had some guy put Win 7 back, what he reinstalled was Win 7 home, the guy who put both 8 and 7 home did not do an initial back-up so all his original drivers and programs were lost. I was able to restore all the other drivers manually through various means but the BDVD is being stubborn. I went to HP site and ran their product scan and update their drives and got the original Power DVD 10 which is what he was using to play the Blue-Rays before, but the driver for the BDVD seems to not update from the Win 2006 standard driver. It keeps reinstalling the same I, I uninstalled it from device drivers, re scanned hardware, it put the same one back, I uninstalled it again and tried a driver program, it did not find a driver for it. It is frustrating because it worked just before all this and is not very old.
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a b V Motherboard
August 27, 2014 10:47:15 AM

all but the bluray should work under windows by default so I guess I'm stuck on comimg up with something on the dvd part
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October 7, 2014 1:31:24 PM

Okay here's the latest, He changed the OS again from Win 7 Home to Ultimate. (though why I don't know he gains almost nothing for what he uses it for.) We reinstalled all the drivers that Windows missed and it now reads regular DVD's again and Rom discs. Replaced Power DVD 10 from HP but the Blue ray part still does not work right. I have given up on it, basically once he changed it from the Manufacturer OS it just went nuts. Maybe he will learn from the experience. Back-up, Back-up, Back-up!
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a b V Motherboard
October 7, 2014 3:18:49 PM

from HP-- now I see
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October 7, 2014 3:27:32 PM

Weird...

Try updating the DVD Driver in Device Manager - Manually selecting the Brand & Vendor model from the list.

I would say the Drive is at Fault but its more likely that is locked to a region and spits all other disc's out that don't match that region... Check if there is a way to reset the Drive (usually is)
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a c 574 V Motherboard
October 7, 2014 3:42:30 PM

Romanticapped said:
Okay here's the latest, He changed the OS again from Win 7 Home to Ultimate. (though why I don't know he gains almost nothing for what he uses it for.) We reinstalled all the drivers that Windows missed and it now reads regular DVD's again and Rom discs. Replaced Power DVD 10 from HP but the Blue ray part still does not work right. I have given up on it, basically once he changed it from the Manufacturer OS it just went nuts. Maybe he will learn from the experience. Back-up, Back-up, Back-up!


The drive looks like work but it does not work with the HPpower DVD10, so you ask your friend to try this Blu-ray/ DVD/ Video Player, I use it and it works fine. Now it is 100% free. http://www.leawo.org/blu-ray-player/
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!