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USB 3.0 HDD not recognized on USB 3.0 port but works fine on USB 2.0 ports

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August 27, 2014 10:40:19 AM

Hello,

Hello,

I’m having a problem and I hope I can get some help here.

I recently got an external HDD USB 3.0 (Seagate expansion).

When I plug it on a USB 3.0 port on my computer, it isn’t being detected by windows 8.1.
Disk management doesn’t see it either.
My bios detects it as a USB hard drive (after I updated it).

The thing is, my HDD is detected without any problem by Windows when it is plugged on a USB 2.0 port.

I know my USB 3.0 work fine as they detect USB keys and such.

I looked online, did all the tricks with power management and what not, but to no avail.

Now, my HDD works on USB 2.0 so I can still use it, but I was looking forward to USB 3.0 speed especially since this is a HDD for backing up pictures and music and stuff…

Any help would be greatly appreciated.

My hardware details are below. Thanks!
__________________
BItfenix Ghost
Corsaire 750W PSU
Intel Core i5 4430 @ 3GHz
Asus Z87-A
Kingston Hyper X 12GB DDR3 1600 MHz
GTX 550 Ti
Win 8.1 64
a c 306 G Storage
August 27, 2014 11:27:45 AM

Does the USB 3.0 port recognize _any_ USB 3.0 device, or only USB 2.0 devices? That could help us narrow it down.
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August 27, 2014 12:13:06 PM

WyomingKnott said:
Does the USB 3.0 port recognize _any_ USB 3.0 device, or only USB 2.0 devices? That could help us narrow it down.


I'm pretty sure I have tested it with another 3.0 device, but since I have a doubt, I will check again when I get home.
I have a USB key that is 3.0.

I will report back in a few hours.

Thanks!
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August 27, 2014 4:48:30 PM

Warskin said:
WyomingKnott said:
Does the USB 3.0 port recognize _any_ USB 3.0 device, or only USB 2.0 devices? That could help us narrow it down.


I'm pretty sure I have tested it with another 3.0 device, but since I have a doubt, I will check again when I get home.
I have a USB key that is 3.0.

I will report back in a few hours.

Thanks!


I just checked and my USB 3.0 flash drive is recognized and works fine when plugged to a USB 3.0 port.

Thanks!

Edit: Nobody? Please I need help :( 
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