hard disc drve failure

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Tracey S

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Aug 27, 2014
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I have an inspiron 570. I purchased a new hard drive, when I installed it I get "hard disc drive failure. I can press F1 to continue and I see this:
no boot device available
strike F1 to retry boot
SATA 0: Installed
SATA 1: Installed
SATA 2: none
SATA 3: None

if I press F2 to run the set up utilities
it tells me SATA-0 not detected
under boot hard drive is 1st boot device, but it says it s not installed.
 
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Paperdoc

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Oct 19, 2006
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Under boot drive, when it says "1st boot device is hard drive", what it means is that ONE (of possibly many) hard drives is to be used first. There also should be a sub-menu that allows you to specify WHICH of your several HDD's is really the boot unit.

Now, it then tells you that this device is "not installed", even though SATA 0 claims to be installed. I suspect what it really is saying is that there are SATA drives connected to both the 0 and 1 SATA ports, but when it tries to access the one on the SATA 0 port (first on the list), it finds that it does not actually find an OS installed there to boot from. When you installed this new HDD, did you connect it to port 0?

See if you can specify that it must boot from the HDD connected to SATA 1. If it can, you'll be able to boot and use Windows' Disk Management tools to Create a New Simple Volume on the new unit.
 
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Tracey S

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Aug 27, 2014
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under boot drive there are no hard drives to choose from.
the hard drive is sata 0.. the cd drive is sata 1. a friend had me try using the cd data cable to connect the hard drive, it didn't find the hard drive. I then put the cables as they should be, but switched them at the motherboard making cd sata 0 and hard drive sata 1. it said both were installed but only detected the cd under bios sata 0. dell said its either the motherboard or cable, but I think the hard drive they sent is bad and I have no way to test it.
I hope that all made sense.im still open to suggestions.
 
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Paperdoc

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Yes, your info makes sense. I can suggest two further routes:
1. Try connecting the CD and your HDD to the other two SATA ports, see if that makes any difference. Check in BIOS Setup that all the ports are Enabled.
2. See if you can find a friend who can let you test your HDD on their machine. All you need to be able to do is connect it to an unused SATA port and see whether their BIOS detects the HDD properly. It should be able to show you a maker name, a model number, and a size at least. If it can't, that would indicate a faulty HDD and you could go back to Dell Tech Support with that info.

I note one missing piece of info. This machine, according to the info I looked up on CNET, came with Win 7 Home Premium plus a bunch of other software installed on its original HDD. Your post makes it sound like your machine now has only the CD drive and the new HDD in it. So, where is the OS installed? Was this HDD supposed to have an OS and software pre-installed when you bought it? Or, are you expected to Install an OS and your own software on the new HDD.

Of course you cannot boot from a blank new HDD until an OS is installed on it. Now, I grant you, the error messages you are getting do not sound like the normal errors for a boot device that is working and just does not include an OS to boot from. They indicate that the boot device you've tried to use just is not functioning at all. What is odd is that the BIOS says the HDD is "installed" on a SATA port, but not "detected".
 
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Tracey S

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I connected the 2 data cables to the other 2 sata ports (3 & 4) on the motherboard. Same result, F1 shows installed, BIOS shows not detected.
They sent me 2 discs, Operating system and Drivers.
I tried running the operating system disc, but it tells me it cant install it on a GB (hard drive) there is not a number with GB so I take that as it says the hard drive does not exist also.
I'm trying to find someone that can test the hard drive to see if their computer reads it, hopefully tonight or tomorrow.

I've also noticed this morning that the hard drive no longer makes a spinning noise.

 
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Tracey S

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Aug 27, 2014
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Sorry its taken so long to get back here. Turns out the new hard drive I received was also bad. They sent me a new one and it installed without any issues at all. Thanks so much for all your help!!
 
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