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DirtyJim955

Honorable
Jul 17, 2012
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10,510
Hello Tomshardware community, i have a specific question they i tried to find a solution to for about 3 hours on different parts of this forum. The problem i have is a computer with Win7 Home Premium (amd x2 ~2ghz 2 gb ram onboard video-256Mb allocated from ram) The friend of mine that owns this comp was having an issue with his printer so he called tech support and "agent dickwad" set him up with a malicious EXE that killed MSE and Malware Bytes Anti-malware and locked the OS in a perpetual safe mode at start up. All drivers have been deleted or turned of by said malicious program and normal OS start up is a no go. On a side note they advertised a "over the phone" fix for $199 via credit card to download their "restore program" as they called it. I immediately called bullshit but i think my only option left with is to format and re-install OS. Can anyone help me Please?
 
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DirtyJim955

Honorable
Jul 17, 2012
8
0
10,510
Sorry i forgot to mention. Its a generic build and does not have any proprietary hardware so no need for a mad goose driver hunt. Just wondered if theres a way maybe in regedit or msconfig to fix this. Thanks
 
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DirtyJim955

Honorable
Jul 17, 2012
8
0
10,510


I will try the repair first, do you know if it uses previous registry paths? because that may cause an issue i heard.
 
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DirtyJim955

Honorable
Jul 17, 2012
8
0
10,510


Yeah i know better than just dick with it. Sometimes deleting a registry entry can help with certain things (Im used to using pirated/shady software on my comp and had to use regedit before for some things) I just was not sure if it may be helpful for this case... i m going to try to boot it up and capture a screen shots of some things like processes and boot loadout from msconfig. I'm usually pretty good at locating and finding non-essential applications (disable everything but Microsoft processes at startup), but I've heard that some EXE's can hijack your Win7 kernel and system32 programs, not sure if that is true but it scares me a bit.
 
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DirtyJim955

Honorable
Jul 17, 2012
8
0
10,510


This is just as messed up as it sounds. I booted to the disk and chose the repair option. The only option it came up with for installed OS's was the CD drive (d:). Obviously that wont work in the end so i had to reformat unfortunately using the "install Windows option" ;(
 
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