Losing Video (black screen) randomly.

dranearian · Aug 28, 2014

I am having an issue with my PC. Randomly the video on the computer will go black. Sound will continue for a short while before the computer hard freezes. (pushing num lock does not toggle the lights on the keyboard).

This only happens randomly in "some" games. I have played watchdogs for 8 hours without a single crash. I play smite or wildstar and it crashes more regularly (every few hours at the most).

Steps I took: Switched memory slots in the PC.
Floor fan blowing into the machine incase of overheating.
Reinstalled both drivers, and then tried beta drivers for my video card.
Ran a program called BurnInTest from Passmark. All hardware "passed".

I am out of ideas as to what is causing the issue.

I forgot to put my system specs. I apologize.

mobo- MSi z87-g45 gaming ms-7821
Intel I5-4670
AMD R9 270x gpu
8gig ram

screenshot of hwmonitor http://gyazo.com/606681d7624e8faebe8f32a6b5b3abec

dovah-chan · Aug 28, 2014

What GPU do you have?

M0j0jojo · Aug 28, 2014

Check your voltages, I think your CPU or graphics card isnt getting enough juice.

M0j0jojo · Aug 28, 2014

Here download HWMonitor, click "1.25 Setup" http://www.cpuid.com/softwares/hwmonitor/versions-history.html

dranearian · Aug 28, 2014

I took a screenshot of the HWMonitor screen.

http://gyazo.com/606681d7624e8faebe8f32a6b5b3abec

M0j0jojo · Aug 28, 2014

okay atm your voltages seem fine, play the game and when you get the black screen again then check your voltages, if they are the same then your PSU is fine.

dranearian · Aug 28, 2014

after crashing again... http://gyazo.com/120e69c09fd6ede5e5c0c33e2fc28cd3

M0j0jojo · Aug 28, 2014

Okay so it seems that your PSU is fine, not a PSU problem, now it could be Graphics card problem. If you can try the graphics card on some other computer and play the games again to see if any thing happens

dranearian · Aug 28, 2014

I do not have another PC around unfortunately. Is there any way to narrow it down to being the GPU without another card to test in this pc, another pc to test the current card in?

M0j0jojo · Aug 28, 2014

Try to do a GPU Stress Test like Furmark burn test

M0j0jojo · Aug 28, 2014

If it crashes then you know that its a faulty GPU

dranearian · Aug 28, 2014

M0j0jojo :

Im 8 minutes in to 1920x1080 furmark benchmark. No crash sitting at 96 degrees.

M0j0jojo · Aug 28, 2014

Okay I think the GPU is fine, Try the CPU stress test, cuz smite and Wildstar seem like a CPU dedicated games

dranearian · Aug 28, 2014

Would that be the cpu burner in the furmark program?

M0j0jojo · Aug 28, 2014

dranearian :

Oh btw what software are you using to see the temps, GPU usage, and overclocking (if any)? If your not using MSI Afterburner, use that and configure the fan controller cuz I think ur GPU is running quite hot.

dranearian · Aug 28, 2014

M0j0jojo :

The temperature was listen in furmark. Watching it on HWmonitor I have not noticed it get nearly that hot. In the games I tested today it ran at 60 or lower. It was running 100% fan use during the stress test.

M0j0jojo · Aug 28, 2014

No use Intel burn test for the best results, and let it run all 10 test

M0j0jojo · Aug 28, 2014

dranearian :

M0j0jojo :

The temperature was listen in furmark. Watching it on HWmonitor I have not noticed it get nearly that hot. In the games I tested today it ran at 60 or lower. It was running 100% fan use during the stress test.

Those temps should be normal cuz the gpu is running at its full capacity, in games the GPU does not work at its full capacity thats why the temps are lower in games.

dranearian · Aug 28, 2014

after running intel burn test on standard. http://gyazo.com/dbb2707dc8a836ee9915dba773db0119 no crash.

M0j0jojo · Aug 28, 2014

While doing some research, a lot of people are having the same problems as you when playing smite. try to uninstall the game and install it again.

dranearian · Aug 28, 2014

M0j0jojo :

I actually just crashed on my desktop. First time that has happened. All I had running was Firefox and netflix within firefox.

I will try reinstalling smite though.

M0j0jojo · Aug 28, 2014

Oh what I also recommend you do is download "WhoCrashed". After experiencing a crash and then hard resetting the Computer, when you open the program and click anaylze and then scroll down it will tell you what crashed. http://download.cnet.com/WhoCrashed/3000-2094_4-75205821.html

dranearian · Aug 28, 2014

alright. ill keep an eye on that. smite is downloading. Ill let you know after next crash. By the way I greatly appreciate the help.

M0j0jojo · Aug 28, 2014

Alright, and im glad I could help

dranearian · Aug 28, 2014

M0j0jojo :

Just crashed again in smite. Whocrashed has no log of this crash. the log it shows is from 8/18. nothing from today or anytime inbetween.

Losing Video (black screen) randomly.

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