WD external book won't recognize

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Cael

Cael

Honorable
Apr 26, 2012
38
0
10,530
Hello, I have a problem with my book, it won't recognize on my desktop. The lights go on and everything, it just won't work. I've tried different connectors and power cords, I even tried hooking it up to new computers. I also tried directly connecting to sata cables and still nothing.

details:
WD Book Essential hard drive (WDBAAF0010HBK-01)

Please help, thank you.
 
Solution
D_Know_WD
First of all, sorry for the late reply.
I would suggest you to check out the following two discussions from the Western Digital community:

http://community.wd.com/t5/Off-Topic-Discussions/Bridge-Boards/td-p/353839
http://community.wd.com/t5/External-Drives-for-PC/My-Book-Essential-3tb-External-drive/td-p/394781

Another thing is that this guy fzabkar, mentioned in the first link, has been really helpful when other people had similar issues. You can approach him through a PM and see if he can help you solve your problem.

Hope this will help,
Cheers
D_Know_WD
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there Cael,

The WD Book Essential has hardware encryption, that is most probably why nothing happened when you tried to connect it directly to SATA. I would suggest you to try to put the drive back in the enclosure and try to connect it. You can also check out whether you see the device in BIOS/ Disk Management/ Device Manager. In case you do, I would say you first start with testing the drive with Data Lifeguard Diagnostic tool and see what the results show.

WD DLG tool: http://support.wdc.com/product/download.asp?groupid=810&lang=en

Hope this will help,
D_Know_WD
 
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Cael

Cael

Honorable
Apr 26, 2012
38
0
10,530
Hello,

Thank you for taking the time to help me out. :)

I put everything back together and hooked it up, but nothing comes up when I connect it via USB to my desktop. I checked "Disk Drives" in my Device Manager and I do not see it among the list. I have run the software given but the drive does not come up in the list.

(book powers on, led goes on, rumbles etc by the way)

EDIT

Okay...I think I found the issue. The USB connector broke off the little motherboard. As soon as I hooked it up to my SeaGate external power & USB box this appeared in my Computer Management area:

http://s27.postimg.org/x52m5jttv/WD_Book.png

What does this mean?

EDIT 2

Okay, it is the Bridge. This I am certain. If I press the female USB connector, this thing (http://www.ebay.com/itm/USB-mini-SMD-SMT-5-pin-Female-Mini-B-socket-5-Pcs-/121357436264?pt=LH_DefaultDomain_0&hash=item1c41778568), against the PCB, my computer instantly picks it up. I'm certain that I am not able to replace the Bridge/PCB because of the encryption, which I guess means I have lost all my data? Or can I buy replacement parts like this?

The number on the PCB is 4061-705059-REV and I found this: http://www.ebay.com/itm/WD-4060-705059-001-Control-Board-support-Rev-A-AA-A1-AC-AF-P1-AG-WDBAAF0020HBK-/140867493119

Or is there a software I can use?
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
First of all, sorry for the late reply.
I would suggest you to check out the following two discussions from the Western Digital community:

http://community.wd.com/t5/Off-Topic-Discussions/Bridge-Boards/td-p/353839
http://community.wd.com/t5/External-Drives-for-PC/My-Book-Essential-3tb-External-drive/td-p/394781

Another thing is that this guy fzabkar, mentioned in the first link, has been really helpful when other people had similar issues. You can approach him through a PM and see if he can help you solve your problem.

Hope this will help,
Cheers
D_Know_WD
 
Upvote 0 Downvote
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