Reinstalling windows 8

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kasp9451

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Oct 25, 2013
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I have a laptop which black screen after login but all programs are running and i can ctrl+alt+del just fine but windows explorer dosen't ever boot. which is why i've decided to reinstall windows 8 or atleast return it to factory settings.

I don't use windows 8 that much at all so i've figured you wonderful people could help me with this task: How do i return a laptop with windows 8 to factory settings when it came preinstalled with windows 8 on it, do i need a product key and if so can i view it using the task manager or bios?

Hope you guys can help it would be greatly appreciated.
 
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USAFRet


I think here is what you're looking for...
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kasp9451

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Oct 25, 2013
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i don't have any documentation on this laptop, is there a way to see the specs with what i have acess to right now?
all i can read from the stickers is that its a HP pavillion laptop, probally low end (32 bit).

and thanks for takeing the time to read and reply to this post.
 
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USAFRet

USAFRet

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You can find the manual online. http://www8.hp.com/us/en/drivers.html
 
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kasp9451

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Oct 25, 2013
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Thanks a bunch for the help again.

i will return in just a moment
 
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kasp9451

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Oct 25, 2013
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Found the specs HP Pavilion 15-e073so but i can't find the model on the site you linked
 
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USAFRet

USAFRet

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Mar 16, 2013
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I think here is what you're looking for:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=5399902&
 
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Solution
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kasp9451

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Oct 25, 2013
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Holy shit that's amazing, i think i can take it from here.

Is there anything i can do to repay you for your help?
 
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kasp9451

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Oct 25, 2013
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If you could help me with this last thing when i try to do a system recovery it says that "The drive where windows 8 is installed is locked, unlock the drive and retry". how do i unlock the drive?
 
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USAFRet

USAFRet

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That, I have no idea. Have never run into that situation.
Sorry.
 
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kasp9451

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Oct 25, 2013
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Okay thanks for the help though. i really appreciate it.
 
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