Issue that seems impossible to solve ( black screen + I/O error status of 0xc000009c)

hellbike

Distinguished
Jun 4, 2010
4
0
18,510
I have common windows 8 "black screen with pointer" issue with a twist.

i tried following these instructions - http://www.tomshardware.co.uk/faq/id-1650840/fix-black-...

Did the first part; however, when using safe made, same problem occurs - screen is black. Also, i cannot acces the task manager - it's crashing.

The only thing working is cmd promt, when i choose to run safe mode with cmd promt.

When trying to run explorer.exe, for example, following error occurs:
"the instruction at 0x0000********** referenced memory at 0x000**********. The required data was not placed into memory because of an I/O error status of 0xc000009c.

Smilar things happends when trying to run task manager.

running chdsk /f didn't solve the issue.
I have no recovery points.

I have no dvd-rom and using usb drive as booting device, and it seems i can't do stuff like "refresh windows" or "recovery using windows cd".
 
Solution
ntstatus code 0xC000009C = STATUS_DEVICE_DATA_ERROR
There are bad blocks (sectors) on the hard disk.

basically unable to read some data from your drive without errors.

You have to fix this first before attempting to fix any other problems.

what device is generating the error? a internal hard drive? Solid state drive? or a external usb thumb drive?
generally, you want to check your connections to the drive, if it is a USB drive there are different issues involved.
(try different port for the USB, if you are using a thumb drive to install a OS image, thumb drives have high failure rates and you have to turn verify your copy)






ntstatus code 0xC000009C = STATUS_DEVICE_DATA_ERROR
There are bad blocks (sectors) on the hard disk.

basically unable to read some data from your drive without errors.

You have to fix this first before attempting to fix any other problems.

what device is generating the error? a internal hard drive? Solid state drive? or a external usb thumb drive?
generally, you want to check your connections to the drive, if it is a USB drive there are different issues involved.
(try different port for the USB, if you are using a thumb drive to install a OS image, thumb drives have high failure rates and you have to turn verify your copy)






 
Solution

udayshah786

Reputable
Jul 13, 2015
1
0
4,510
Hi,

Can you please provide your solution if you have for the above errror message that you have found for such issues? As for now, i am getting this error message and looks like I am not able to move ahead during starrt up for Win 8.

Thanksm
Uday




 

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