Monitor troubles. (strange)

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TheFern33

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My monitor recently just started to go black on me at random times. it seems to just do it randomly. It could be 5 mins it could be 5 hours. The monitor goes black though the power button stays lit as though it were on. the wierd part is pressing the power button on the monitor does nothing at all. It remains in its "powered on" state with a black screen. The power light does not change colors either (like it would if it were asleep) The way i restore the picture is by switching the power strip the monitor is plugged into on and then off again and my picture returns then the monitor powers back on.

It leads me to believe it is a monitor issue rather than a computer issue simply in that the monitor does not react at all to my pressing the power button. (it still operates normally if the screen is still displaying.) I just wanted to ask before i ran out and purchased a new monitor.
 
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Darkbreeze
Yeah, that would probably be prudent. The date should, if there, be on the label that has the specifications of the PSU. It might not have one. It's probably fine anyway.
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TheFern33

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Im honestly not sure if i have the "proof" of warranty i moved about 2 months ago. I used to have another monitor but i sold it to a friend about a month ago. im not sure if staples keeps record of warrantys but perhaps its time to go sift through all my saved papers and see what i come up with.

I did trouble shoot with my graphics card. i blew out any dust inside the system. I also moved my plug in (ive got a higher end gaming computer and have a few ports to where i could plug in a monitor and i moved it a diffrent one. one of the anchoring bolts was loose for the port it was in originally. Im not sure if that could possibly be it as well but im going to see if this other port has the same issue or not.

(could it also possibly be a ram bug? requiring such as pulling the ram out and plugging it back in?)
 
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Darkbreeze

Darkbreeze

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It's doubtful that Staples would have any record of warranty information. The manufacturer would have that information and only if you registered the product with them. Bank statements may not be acceptable to the manufacturer as they want to see that you spent 124.00 (Or whatever amount, just an example) on THEIR product. A statement you spent 124.00 at Staples won't be definitive to the OEM that you purchased their product. That's why it's important to always register your electronics and to keep the receipts. With pretty much all printers having scanners nowadays there's no reason to not scan the receipts to an image file and save it in a designated folder for future proof.

All that being said, it sound like the control board or micro switch in the unit have failed and will need to be replaced or the entire unit RMA'd.
 
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tambeshakunt

tambeshakunt

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I think I may have to disagree with you there. Here in the UK, I have done several returns and exchanges at different stores using my bank statement. The stores have a track of all the transactions that have been done and also have the details for them. They check the transaction ID on the bank statement and a proof of ID that the name they have on their system is your name. Thats all. The shops are happy to accept bank statements provided they do the above verification. The manufacturers directly won't. Therefore, if bought directly from the manufacturer you will need a receipt but if its from a retailer or reseller, the bank statement will most likely work...atleast it has for me.
 
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Darkbreeze

Darkbreeze

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Ahh, UK. Totally different than here in the US. In the US stores are only required to to warrant products for 30 days, sometimes 90 days depending on state laws, so unless something goes wrong right away it's usually the OEM you are dealing with and they don't take anything that isn't clear cut as proof. The retailers, like Staples, would take a bank statement as proof. We don't even know how long he's had the unit though, it might not even be warrantable under any circumstances. If you don't have a warranty still I'd say a new monitor is, ahem, warranted, unless you feel like taking it to an electronics repair shop and seeing what they think and what it would cost to get them to fix it. Sometimes it's a simple fix and they can tell you that pretty quickly in most cases. If you need it immediately though, it would seem a new monitor is in your future.
 
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TheFern33

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Yea i am in America. I had my receipts in order before I moved but I appear to have lost them during the move unfortunately. Though I am relieved that everyone is leaning towards it being a monitor problem and not a 1000$ computer issue. That said. any recommendations for a monitor in the range of $250-300$
 
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TheFern33

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Gaming is what its mainly used for. color quality would be a nice perk but i would rather have my game be better than have it look better.

Some games ive been playing a lot of lately would be League of Legends & Eve online. I don't know if that information would help at all but it never hurts.
 
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Darkbreeze

Darkbreeze

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This is the best overall gaming monitor available right now, especially in a 24" size.

PCPartPicker part list / Price breakdown by merchant

Monitor: Asus VG248QE 144Hz 24.0" Monitor ($269.09 @ Amazon)
Total: $269.09
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2014-08-31 03:09 EDT-0400


If you want something bigger I'd go with this:

http://www.amazon.com/gp/product/B0043T34RK/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B0043T34RK&linkCode=as2&tag=gamingsquid-20
 
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tambeshakunt

tambeshakunt

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90 days in the US??? Its always usually 1 year here. I recommend the BenQ GL2450HM as I use it personally and I am very happy with it. It is a LOT cheaper than the ASUS that darkbreeze recommended and its only 60Hz. But for the price, if you want something cheaper, it is a fantastic monitor. It was Gaming monitor of the year 2011.
 
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Darkbreeze

Darkbreeze

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It's 90 days, or 30 days, from the store. The warranty from the OEM just depends on the product and manufacturer. That BenQ monitor is out of stock almost everywhere. Also, your electronics there are completely different from here and are not compatible therefore that model you listed is not an option for use in the united states. We use 110v at the wall socket while EU countries use 230V. BenQ does make some good monitors though, in fact they have models that are among some of the best.

To the OP, if you are interested in something cheaper than what I outlined or if you are unable to use a 144mhz model for whatever reason, here is a pretty decent 24" HannsG. I have five of these and I've never had any issues with any of them. No dead or bright pixels or any other issues.

http://www.newegg.com/Product/Product.aspx?Item=N82E16824254112
 
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TheFern33

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is that 75 mhz? I was planning on getting another card at some point but have been temporarily laid off from my position at work so that would have to wait. i do play a few games when i have some other friends on it that run at 120 fps (smite) which is making me still consider the higher mhz esp if i do ever upgrade the card.

But it never hurts to get some ideas for a card upgrade. any suggestions on that as well?
 
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Darkbreeze

Darkbreeze

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Can you verify that your PSU is a ModXStream manufactured AFTER 2007? The one's made prior to that date are poorly made, tier 4 on the Tom's power supply tier list ( http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html ) but the one's made AFTER that date are pretty high up on the hierarchy chart. I don't want to recommend you a monitor and GPU and then find out you have an old crappy PSU.
 
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