Solved Closed

Display driver stopped responding and has recovered

I have bought a new PC for myself. But after a day playing games, I get this error. And it happened even more since that day. I tried everything I read on tom's HARDWARE like change registry, update driver graphic card, driver chipset, everything. My uncle said the PSU is not enough for my graphic card. Then I set GPU clock from 1100 Mhz to 300 Mhz, Memory clock when high performance from 1450 Mhz to 500 Mhz.Then the error didn't happen offen. But it's still appear and I don't know why.
My graphic card: ATI Radeon R9 270x
PSU: Corsair VS550
35 answers Last reply Best Answer
More about display driver stopped responding recovered
  1. http://support.microsoft.com/kb/2665946

    Go to this link. Download the Microsoft's official FIX IT file and run it. It will automatically change/add the NECESSARY registry value to resolve this display driver issue.
  2. MostWantedSoulRider said:
    http://support.microsoft.com/kb/2665946

    Go to this link. Download the Microsoft's official FIX IT file and run it. It will automatically change/add the NECESSARY registry value to resolve this display driver issue.


    I've tried it already. It doesn't work :( Any idea ?
  3. Best answer
    Disable your integrated graphics card through BIOS setup. (MUST)

    Your PSU has a good build quality and commendable ampere rating in +12V rail. Hence, I believe there will be no issues with the power supply.

    And please, do not underclock the graphics card. Restore factory defaults with the help of Catalyst Control Center. (Install Ver. 14.7 BETA)

    Edit:Remember to uninstall the current display driver with the help of DISPLAY DRIVER UNINSTALLER

    http://www.wagnardmobile.com/DDU/

    Download and install the application. I use it and believe me, it works fantastic.
    Note: Will work better only in safe mode. Don't forget to check the box "Remove C:\AMD directory" while uninstalling the driver. To go to safe mode, tap F8 while booting and select 'Safe Mode'.

    After this, download the latest driver from here: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx
  4. MostWantedSoulRider said:
    Disable your integrated graphics card through BIOS setup. (MUST)

    Your PSU has a good build quality and commendable ampere rating in +12V rail. Hence, I believe there will be no issues with the power supply.

    And please, do not underclock the graphics card. Restore factory defaults with the help of Catalyst Control Center. (Install Ver. 14.7 BETA)

    Edit:Remember to uninstall the current display driver with the help of DISPLAY DRIVER UNINSTALLER

    http://www.wagnardmobile.com/DDU/

    Download and install the application. I use it and believe me, it works fantastic.
    Note: Will work better only in safe mode. Don't forget to check the box "Remove C:\AMD directory" while uninstalling the driver. To go to safe mode, tap F8 while booting and select 'Safe Mode'.

    After this, download the latest driver from here: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx


    "Disable your integrated graphics card through BIOS setup". How can I do that ?
    I install the display driver version 14.7 Beta when I reinstalled Windows and still using it
    Btw, I've changed my screen resolution to 1280x768 (recommended at 1440x900), GPU still 300 Mhz, Memory clock 500 Mhz, and I set power limit 20% in the tab Overdrive. So far, still see the error. But when I changed my game resolution to the same desktop resolution, and quality's game is Medium, I don't see the error.
    But I still think underclock the graphics card isn't good for me :(
    *Mainboard: Gigabyte B85M D3V
  5. For disabling the onboard graphics in your motherboard, find something like INTEL PROCESSOR GRAPHICS in "Peripherals" tab on top and select DISABLED option. To enter BIOS while booting, keep tapping DEL button. And please, do not underclock the graphics card, as I quoted in my preceding post. Open Catalyst Control Centre -> Click Preferences (located at the top right of the window) -> Restore Factory Defaults.
  6. MostWantedSoulRider said:
    For disabling the onboard graphics in your motherboard, find something like INTEL PROCESSOR GRAPHICS in "Peripherals" tab on top and select DISABLED option. To enter BIOS while booting, keep tapping DEL button. And please, do not underclock the graphics card, as I quoted in my preceding post. Open Catalyst Control Centre -> Click Preferences (located at the top right of the window) -> Restore Factory Defaults.


    Sorry but I can't find INTEL PROCESSOR GRAPHICS in that tab and I search every corner (maybe I'm missed or It's hiding somewhere I don't know) :(
  7. http://i.ytimg.com/vi/Eji-vs9jj9s/maxresdefault.jpg

    Go to this link. Look at the image carefully.

    You could see an option called "Internal Graphics" (7th option when counted from the bottom). You must be having the same one. Try disabling it.
  8. MostWantedSoulRider said:
    http://i.ytimg.com/vi/Eji-vs9jj9s/maxresdefault.jpg

    Go to this link. Look at the image carefully.

    You could see an option called "Internal Graphics" (7th option when counted from the bottom). You must be having the same one. Try disabling it.


    http://


    It's not like the one I have here :(
  9. Do a thing, OP. Let me check if its already disabled or not. Go to Device Manager -> Expand Display Adapters and you must see only your R9 2XX card.
  10. MostWantedSoulRider said:
    Do a thing, OP. Let me check if its already disabled or not. Go to Device Manager -> Expand Display Adapters and you must see only your R9 2XX card.


    Picture

    Yeah, only R9 2xx Series
    But I don't know why it keeps happen
  11. Then, your integrated graphics card is already disabled. Now, I highly doubt on two components of your computer.

    1) GPU

    2) PSU

    The problem must be on your PC's hardware like VRAM issue in GPU and faulty +12V rail's ampere rating in PSU. But in the meantime, did you follow my above procedure ON HOW TO UNINSTALL THE EXISTING DRIVER AND INSTALL THE NEW DRIVER? Because, this kind of error occurs even with corrupted drivers.
  12. MostWantedSoulRider said:
    Then, your integrated graphics card is already disabled. Now, I highly doubt on two components of your computer.

    1) GPU

    2) PSU

    The problem must be on your PC's hardware like VRAM issue in GPU and faulty +12V rail's ampere rating in PSU. But in the meantime, did you follow my above procedure ON HOW TO UNINSTALL THE EXISTING DRIVER AND INSTALL THE NEW DRIVER? Because, this kind of error occurs even with corrupted drivers.


    I installed and using driver version 14.7 BETA after I format system hard disk and install brand new windows.
    So... I've not tried your way yet.
    Should I do it now :-?
  13. I know. I can understand that you have made fresh install of windows. And this procedure is going to be pain in the butt yet worth. Please exactly follow the same thing that I've suggested.
  14. MostWantedSoulRider said:
    I know. I can understand that you have made fresh install of windows. And this procedure is going to be pain in the butt yet worth. Please exactly follow the same thing that I've suggested.


    I'm downloading the new install setup file. I'll do it now, see ya later
  15. Hoang Tan said:
    MostWantedSoulRider said:
    I know. I can understand that you have made fresh install of windows. And this procedure is going to be pain in the butt yet worth. Please exactly follow the same thing that I've suggested.


    I'm downloading the new install setup file. I'll do it now, see ya later


    And do not forget to uninstall the existing one with the help of DDU (I have mentioned above on how to use it) posted above.
  16. MostWantedSoulRider said:
    Hoang Tan said:
    MostWantedSoulRider said:
    I know. I can understand that you have made fresh install of windows. And this procedure is going to be pain in the butt yet worth. Please exactly follow the same thing that I've suggested.


    I'm downloading the new install setup file. I'll do it now, see ya later


    And do not forget to uninstall the existing one with the help of DDU (I have mentioned above on how to use it) posted above.

    I uninstalled with DDU in safe mode as you told me. Then it restarted, I installed driver with the latest version I'd downloaded 10 minutes ago. Then it restarted again, and it happened it the first time I opened AMD Catalyst controller to check the version. :(
  17. I'm sorry bro. I tried my level best to help you out. These are the only things you can do (software-wise) to resolve this display driver issue.

    If these don't work, it is pretty obvious the problem is on the hardware. You may need to try with some other graphics card and tell me if that works with your computer efficiently.
  18. MostWantedSoulRider said:
    I'm sorry bro. I tried my level best to help you out. These are the only things you can do (software-wise) to resolve this display driver issue.

    If these don't work, it is pretty obvious the problem is on the hardware. You may need to try with some other graphics card and tell me if that works with your computer efficiently.


    thanks for everything :(
  19. MostWantedSoulRider said:
    I'm sorry bro. I tried my level best to help you out. These are the only things you can do (software-wise) to resolve this display driver issue.

    If these don't work, it is pretty obvious the problem is on the hardware. You may need to try with some other graphics card and tell me if that works with your computer efficiently.


    Hey, Do u think the problem is my PSU VS550 ? Can it handle the VGA with 550W ? Or my graphics card ?
    Cuz I bought those with the instructions on my Country's famous website for gaming gear
  20. I don't think the problem is on the PSU. Yours have a good ampere rating in +12v rail which is necessary for gaming. First, try it out with any other graphics card before buying anything new. If another one works, then buy a new card/exchange the existing one as you've quoted that your pc is pretty much new.

    Let's think in another angle now. Consider the other gpu has the same issue like this one. If that's the case, the problem is on the PSU for sure. Then, i would suggest you to buy SEASONIC 550W or 620W
  21. MostWantedSoulRider said:
    I don't think the problem is on the PSU. Yours have a good ampere rating in +12v rail which is necessary for gaming. First, try it out with any other graphics card before buying anything new. If another one works, then buy a new card/exchange the existing one as you've quoted that your pc is pretty much new.

    Let's think in another angle now. Consider the other gpu has the same issue like this one. If that's the case, the problem is on the PSU for sure. Then, i would suggest you to buy SEASONIC 550W or 620W


    Hey, bro. I had searching the problem on other websites. And they show me a way that I can't imagine:
    "change the theme to WINDOWS BASIC" (don't use aero theme)
    And yes !!! It worked for some reason :)
    However, thanks for give me some advices.
  22. Hoang Tan said:
    MostWantedSoulRider said:
    I don't think the problem is on the PSU. Yours have a good ampere rating in +12v rail which is necessary for gaming. First, try it out with any other graphics card before buying anything new. If another one works, then buy a new card/exchange the existing one as you've quoted that your pc is pretty much new.

    Let's think in another angle now. Consider the other gpu has the same issue like this one. If that's the case, the problem is on the PSU for sure. Then, i would suggest you to buy SEASONIC 550W or 620W


    Hey, bro. I had searching the problem on other websites. And they show me a way that I can't imagine:
    "change the theme to WINDOWS BASIC" (don't use aero theme)
    And yes !!! It worked for some reason :)
    However, thanks for give me some advices.


    Oh wow, really? But why's that so?
    Try this out right away, bro.

    net stop uxsms
    net start uxsms

    Give these commands in an elevated command prompt (start cmd in administrator mode). It makes DWM to restart and hence it may help you to use AERO THEME without crashing.

    If it fails, look at this tutorial and implement it in your PC
    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/windows-7-aero-is-not-working-after-restart-option/05c9c550-0312-4d95-8bdc-1edbe1fc8460
  23. MostWantedSoulRider said:
    Hoang Tan said:
    MostWantedSoulRider said:
    I don't think the problem is on the PSU. Yours have a good ampere rating in +12v rail which is necessary for gaming. First, try it out with any other graphics card before buying anything new. If another one works, then buy a new card/exchange the existing one as you've quoted that your pc is pretty much new.

    Let's think in another angle now. Consider the other gpu has the same issue like this one. If that's the case, the problem is on the PSU for sure. Then, i would suggest you to buy SEASONIC 550W or 620W


    Hey, bro. I had searching the problem on other websites. And they show me a way that I can't imagine:
    "change the theme to WINDOWS BASIC" (don't use aero theme)
    And yes !!! It worked for some reason :)
    However, thanks for give me some advices.


    Oh wow, really? But why's that so?
    Try this out right away, bro.

    net stop uxsms
    net start uxsms

    Give these commands in an elevated command prompt (start cmd in administrator mode). It makes DWM to restart and hence it may help you to use AERO THEME without crashing.

    If it fails, look at this tutorial and implement it in your PC
    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/windows-7-aero-is-not-working-after-restart-option/05c9c550-0312-4d95-8bdc-1edbe1fc8460


    Everything worked fine except Dota 2. The error appeared again while I was playing Dota 2 :(
    So I come back and see your new advice :) I'll try and reply you soon.
  24. MostWantedSoulRider said:
    Hoang Tan said:
    MostWantedSoulRider said:
    I don't think the problem is on the PSU. Yours have a good ampere rating in +12v rail which is necessary for gaming. First, try it out with any other graphics card before buying anything new. If another one works, then buy a new card/exchange the existing one as you've quoted that your pc is pretty much new.

    Let's think in another angle now. Consider the other gpu has the same issue like this one. If that's the case, the problem is on the PSU for sure. Then, i would suggest you to buy SEASONIC 550W or 620W


    Hey, bro. I had searching the problem on other websites. And they show me a way that I can't imagine:
    "change the theme to WINDOWS BASIC" (don't use aero theme)
    And yes !!! It worked for some reason :)
    However, thanks for give me some advices.


    Oh wow, really? But why's that so?
    Try this out right away, bro.

    net stop uxsms
    net start uxsms

    Give these commands in an elevated command prompt (start cmd in administrator mode). It makes DWM to restart and hence it may help you to use AERO THEME without crashing.

    If it fails, look at this tutorial and implement it in your PC
    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/windows-7-aero-is-not-working-after-restart-option/05c9c550-0312-4d95-8bdc-1edbe1fc8460

    It didn't work. When I was back to aero theme. I get that error again.
    Got to change back to classic theme and the only one still have the problem is game Dota 2 :(
    Now I feel like something stuck in my ass and can't take it out TT^TT
  25. May I know what exactly the problem of Dota 2 in your PC, bro? Does it display any error message or decline to open?
  26. MostWantedSoulRider said:
    May I know what exactly the problem of Dota 2 in your PC, bro? Does it display any error message or decline to open?


    Still the pop-up "display driver stopped responding and has recovered" :( While I was playing, it freeze for 2s and the pop-up appear then Dota 2 became totally black. I have to end Dota 2 with Task Manager :(
  27. Considering your card's fan does not run beyond 30%, why don't you tweak the voltage little bit higher from the stock? Maybe, your graphics card need more mV for running the specific core and memory clocks. Use MSI afterburner to elevate the vcore (just tad) and GPU-Z for analyzing the fan speed.
  28. MostWantedSoulRider said:
    Considering your card's fan does not run beyond 30%, why don't you tweak the voltage little bit higher from the stock? Maybe, your graphics card need more mV for running the specific core and memory clocks. Use MSI afterburner to elevate the vcore (just tad) and GPU-Z for analyzing the fan speed.

    My fan speed is always at 35% and will increase if I use graphics card in high-perormance.
    In MSI Afterburner, I see:
    - Core Clock: 1100 Mhz
    - Memory Clock: 1400 Mhz
    Could you advice me how much I should set them for not getting the error.
    P/s: I saw these number in AMD Overdrive in AMD Catalyst Controller too
  29. Hoang Tan said:
    MostWantedSoulRider said:
    Considering your card's fan does not run beyond 30%, why don't you tweak the voltage little bit higher from the stock? Maybe, your graphics card need more mV for running the specific core and memory clocks. Use MSI afterburner to elevate the vcore (just tad) and GPU-Z for analyzing the fan speed.

    My fan speed is always at 35% and will increase if I use graphics card in high-perormance.
    In MSI Afterburner, I see:
    - Core Clock: 1100 Mhz
    - Memory Clock: 1400 Mhz
    Could you advice me how much I should set them for not getting the error.
    P/s: I saw these number in AMD Overdrive in AMD Catalyst Controller too


    I got some points for it. Please follow the steps exactly -

    First, Open the AMD CCC, and enable AMD OVERDRIVE. Then, DO NOT forget to restart the computer after enabling it because your MSI afterburner must note down the default settings from the control center.

    Second - After the restart, open MSI. Put Power Limit - 20% (Full). You don't need to worry about clocks for now.

    Third - Click Settings found at the bottom of the application. Enable Voltage Control. If it asks for restarting the application, do it. It just takes 2 seconds, lol.

    Forth - Most probably, the core voltage would be around 1206. Slowly increase the mV to +7 from whatever the stock voltage is.

    Play your game and tell me how it works now.
  30. MostWantedSoulRider said:
    Hoang Tan said:
    MostWantedSoulRider said:
    Considering your card's fan does not run beyond 30%, why don't you tweak the voltage little bit higher from the stock? Maybe, your graphics card need more mV for running the specific core and memory clocks. Use MSI afterburner to elevate the vcore (just tad) and GPU-Z for analyzing the fan speed.

    My fan speed is always at 35% and will increase if I use graphics card in high-perormance.
    In MSI Afterburner, I see:
    - Core Clock: 1100 Mhz
    - Memory Clock: 1400 Mhz
    Could you advice me how much I should set them for not getting the error.
    P/s: I saw these number in AMD Overdrive in AMD Catalyst Controller too


    I got some points for it. Please follow the steps exactly -

    First, Open the AMD CCC, and enable AMD OVERDRIVE. Then, DO NOT forget to restart the computer after enabling it because your MSI afterburner must note down the default settings from the control center.

    Second - After the restart, open MSI. Put Power Limit - 20% (Full). You don't need to worry about clocks for now.

    Third - Click Settings found at the bottom of the application. Enable Voltage Control. If it asks for restarting the application, do it. It just takes 2 seconds, lol.

    Forth - Most probably, the core voltage would be around 1206. Slowly increase the mV to +7 from whatever the stock voltage is.

    Play your game and tell me how it works now.

    before I do anything, Core voltage was Max
    after restart application, I can't do anything at Core Voltage, it stuck at Max @@
    I ignored it and returned to try the game. It didn't work :(
    But I keep wondering about one thing: Whenever I play offline game, I don't see the error "display driver stopped responding and has recovered". And the error appear very rare if I open some website and play offline game.
    Then I play those online game like LOL or Dota 2, Borderlands 2.... The error happens more often.
    So in my opinion, I think there's something wrong about driver of graphics card and the ethernet card (or driver) after testing day by day :(
    Is there any situation like that before ? Cuz I'm really sure about that situation :-?
    Or PSU problem, I guess :( I've already change new graphics card (same model)
  31. As quoted before, there could be a hardware fault. I'm really sorry bro. I never expect it would end in here.
  32. New to the forums. I resolved this issue by simply switching the video cables. I initially had Display port to Mini display port. Switched to HDMI and all is well. Hope this helps.
  33. Hoang Tan said:
    I have bought a new PC for myself. But after a day playing games, I get this error. And it happened even more since that day. I tried everything I read on tom's HARDWARE like change registry, update driver graphic card, driver chipset, everything. My uncle said the PSU is not enough for my graphic card. Then I set GPU clock from 1100 Mhz to 300 Mhz, Memory clock when high performance from 1450 Mhz to 500 Mhz.Then the error didn't happen offen. But it's still appear and I don't know why.
    My graphic card: ATI Radeon R9 270x
    PSU: Corsair VS550



    I am not a computer geek just love my games FF14 and WoW. I was having same issue and tried EVERYTHING as you did. TdrDelay, uninstall using DDU in safe mode, switched to windows basic, clean driver install, restored computer to factory settings, new power supply 300W to 500W and nothing worked. I came across (forgot where) some info saying windows aero effects have been known to be incompatible with some graphics cards. Because I was left out of options I reinstalled drivers using web site identifier (AMD HD6670) and then disabled aero in admin settings. I can now play FF14 full screen on my biga** tv 22 fps no crash :) I am happy. The Aero disabling and website driver download is all I did different from all the other "fix's". DISABLE AERO!! problem solved, just to be safe I left all other fix's in place lol pass it on
  34. Sorry to necro this thread, but I'm getting this problem with the EVGA GTX 980 from Windows 8.1.
  35. Please post a new thread.
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