New Build, couple questions.

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Iron124

Iron124

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Well, my new build is finally complete! That is, aside from a few kinks, that I'm hoping you guys can help me out with.

#1. Windows activation. I purchased a legitimate full retail copy of Windows 7 Professional a few months back and had it installed on my previous PC. That PC (now dismantled, dead) is no longer running that copy of Windows, however, my original product key does not work for Windows activation on my new rig. How do I fix this?

#2. I am running a 64-Bit version of Windows right now, but it is however recognized as only 3.95GB being usable. I'm unsure as to why this is, as I have 8GB being recognized by the system, it just can't be utilized. Does this have anything to do with Windows activation? BIOS Settings? Something else? (Hopefully not a a hardware problem.) Photo attached.

Help with either of these problems would be appreciated, thanks.

1AXQ24C.png
 
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NBSN
Right, so it is probably the motherboard then, if each works individually, but the motherboard does not properly use them, then that could be an issue. Although it is stupid the system recognized the RAM, so maybe the motherboard at least recognizes what the RAM is, but does not actually utilize is properly. Which is why I though a BIOS update would help...since it did not help...then it just leaves the motherboard being messed up in my opinion.
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NBSN

NBSN

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1. You need to call Windows and tell them the situation so they can allow you to use the key again. The key was probably a one use key that locks to a particular system (primarily the motherboard)...so now that you are no longer using that system you need to contact them and ask for assistance.

2. I did not see the photo link anywhere so cannot really help with this issue. If you are using a 64 bit version of Windows...it still matters what version. If you were using the Windows 7 Professional 64 bit it should recognize all 8 GB of your RAM though. More clarification please.


Update:

I can see picture now...but still need the exact version of windows you are using.

Rest of your system information would help also.
 
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Iron124

Iron124

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Windows 7 Professional 64-Bit. Unsure is there's any more specifics than that.

System Specs:

AMD Athlon X4 760K
Kingston Hyper X 1333Mhz 2x4 GB DDR3
MSI A55M-E33 Motherboard
640GB Sata HDD
Gigabyte Radeon R9 270 GPU
 
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Iron124

Iron124

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Ran msconfig, no maximum memory box checked.

Installed all drivers, utilities, and ran all updates. Still nothing. I attempted to run a bios update step-by-step according to MSI's website using a USB flash drive, and after it said "flashing", my screen went black and just stopped. Been that way for about a half hour now. I'm afraid that I bricked the MOBO, as I know how flashing your bios can go horribly wrong. I'm not even sure if I should shut the system off?

Maybe MSI was a bad choice, I keep finding horror stories exactly like what I just experienced online. All I wanted was for it to recognize 8GB of ram like it's supposed to. Is that too much to ask?

Anyone else can feel free to jump in with some solutions as well....I'm considering sending this piece of crap back.
 
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Iron124

Iron124

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I don't think it's the moterboard.

I bought this ram used online from Amazon for a great price, but it came from a warehouse. I just tested each module individually multiple times in each slot on the mobo and it works fine. However, as soon as I put them in there together, it ceases to work. (Just freezes/won't boot.)

I think this was a mis-matched pair of modules that were put together, and sometimes they don't like to play nice with each other. It could also be the motherboard just not accepting two ram sticks at the same time, but I think this is the more likely scenario.
 
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NBSN

NBSN

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Jun 2, 2014
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Right, so it is probably the motherboard then, if each works individually, but the motherboard does not properly use them, then that could be an issue. Although it is stupid the system recognized the RAM, so maybe the motherboard at least recognizes what the RAM is, but does not actually utilize is properly. Which is why I though a BIOS update would help...since it did not help...then it just leaves the motherboard being messed up in my opinion.
 
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