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Blue Screen Error

Tags:
  • Windows 7
  • Blue Screen
  • Computers
Last response: in Windows 7
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September 1, 2014 1:03:37 PM

Hey guys,

I've got a 'homemade' computer, a couple of years old, and recently I've been having some blue screen issues.

It mainly happens when I play Divinity: Original Sin through Steam.

I updated my drivers and the problem went away for a few days, but it has returned.

Error code is 0xFFFFFA800924E610

Says my driver is stuck in an infinite loop. I downloaded the AMD Raptor Gaming Evolved app and got the latest update for my driver, but like I said, the problem returned. There aren't any updates for the driver through the program, and I'm not sure what the problem could be.

If you need more info, let me know.

Matt-

More about : blue screen error

a b $ Windows 7
September 1, 2014 1:49:34 PM

looks like a memory address rather than a bugcheck code.

if you can find the memory .dmp file for and place it on a cloud server somewhere. I can take a quick look with a windows debugger. Or you can download bluescreenview.exe or whocrashed.exe and see if those programs can give you a hint as to the problem.

if you play via steam, most likely the bugcheck will be caused by the video driver or the ethernet driver on your machine.
You would want to update them both from the vendor. (not microsoft)
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September 6, 2014 12:35:32 PM

Sorry for the delay in responding.

I've noticed that the 'unexpected shut down' occurs at the same time as a video hardware error.

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20140831-2142.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800B6E4010
BCP2: FFFFF88004284DAC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Not sure how to get the files onto the cloud. I can't open them with any programs either. I get a bunch of gibberish.

I'll try those programs and see if I can get something.
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Related resources
September 6, 2014 12:42:07 PM

Here is the bluescreenview report.

file:///C:/Program%20Files%20%28x86%29/NirSoft/BlueScreenView/report.html
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a b $ Windows 7
September 6, 2014 1:14:54 PM

bugcheck 117 is cause by your video card failing to respond to windows.

normally, you start with a update to your video driver directly from the vendor.
most often amd or nvidia

the unexpected shutdown a normal entry in the eventlog after a bugcheck.
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September 6, 2014 7:28:32 PM

The update times out. I do have the AMD Catalyst driver, and it says I am up to date. But I can't get the driver directly from AMD.
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October 9, 2014 3:04:39 PM

Hey guys, still waiting for an answer. Do I just buy a new card or can I fix the one I've got?
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a b $ Windows 7
October 9, 2014 4:13:54 PM

download and save the graphic setup program then run it. (you can use another computer and copy it to a thumb drive if you have to)

MatthewR said:
Hey guys, still waiting for an answer. Do I just buy a new card or can I fix the one I've got?


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October 10, 2014 4:18:51 PM

Graphic Setup program?
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a b $ Windows 7
October 10, 2014 4:21:47 PM

Probably better if you replace the card
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October 10, 2014 4:23:55 PM

That's probably the way of less hassle.
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!