Blue Screen Error

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M

MatthewR

Reputable
Sep 1, 2014
12
0
4,510
Hey guys,

I've got a 'homemade' computer, a couple of years old, and recently I've been having some blue screen issues.

It mainly happens when I play Divinity: Original Sin through Steam.

I updated my drivers and the problem went away for a few days, but it has returned.

Error code is 0xFFFFFA800924E610

Says my driver is stuck in an infinite loop. I downloaded the AMD Raptor Gaming Evolved app and got the latest update for my driver, but like I said, the problem returned. There aren't any updates for the driver through the program, and I'm not sure what the problem could be.

If you need more info, let me know.

Matt-
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
looks like a memory address rather than a bugcheck code.

if you can find the memory .dmp file for and place it on a cloud server somewhere. I can take a quick look with a windows debugger. Or you can download bluescreenview.exe or whocrashed.exe and see if those programs can give you a hint as to the problem.

if you play via steam, most likely the bugcheck will be caused by the video driver or the ethernet driver on your machine.
You would want to update them both from the vendor. (not microsoft)
 
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M

MatthewR

Reputable
Sep 1, 2014
12
0
4,510
Sorry for the delay in responding.

I've noticed that the 'unexpected shut down' occurs at the same time as a video hardware error.

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20140831-2142.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800B6E4010
BCP2: FFFFF88004284DAC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Not sure how to get the files onto the cloud. I can't open them with any programs either. I get a bunch of gibberish.

I'll try those programs and see if I can get something.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
bugcheck 117 is cause by your video card failing to respond to windows.

normally, you start with a update to your video driver directly from the vendor.
most often amd or nvidia

the unexpected shutdown a normal entry in the eventlog after a bugcheck.
 
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