Gigabyte Radeon R9 280X DOA, bent 'fins'?

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Hello folks,

I bought a set of new components to build a PC. I built it and fired her up, only to find that there was no signal coming from the graphics card. There is no fan activity on the Radeon too. I put the Radeon into an older machine, with no success, and also tried my old GPU in the new setup (Zotac GeForce GTX 260) which did give me fan action, but no signal.

I have so far checked all connections (8 + 6 pins), and flashed the latest BIOS. I've searched online to no real success.

One thing I did notice, was that 3 of the new GPU's heatsink 'fins' were damaged and bent. Not sure what this might mean, if anything, but makes me think that it may have been dropped at some point, or is a re-furb?

This is the hardware I'm using:

CPU AMD FX-8350 4.0GHz 8-Core £116.99
CPU Cooler Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing
Motherboard Asus M5A99X EVO R2.0 ATX AM3+
Memory Corsair Vengeance LP 16GB (2 x 8GB) DDR3-1600
Storage Samsung 840 EVO 120GB 2.5" SSD
Western Digital Caviar Blue 1TB 3.5" 7200RPM
Video Card Gigabyte Radeon R9 280X 3GB WINDFORCE
Case Corsair Graphite Series 230T Orange
Power Supply EVGA 650W ATX12V / EPS12V
Monitor Dell U2414H 23.8"

PCPart Picker estimated wattage at 503W, I have a 650W PSU. Might that be an issue?

Such a bummer after all the work!

Any input would be a huge help.

Regards,
matt
 
Solution


Eureka! :)

Get in touch with Dell and ask about a replacement monitor. It's good that your GPU is working though...

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460
Just to confirm, you had all of the relevant PCI-E Power cables connected, as well as a working cable from a display output on the GPU to your monitor (Which is displaying the correct input)?

If all of that is done correctly, and the card is in warranty, RMA it
 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460
Oh and as for the bent fins, it might be part of the heatsink design Gigabyte use on Windforce cards. Could you post a pic of it? Also make sure you're using the right 8-pin cable for the 280x as there are two types, an 8-pin EPS Cable (sometimes 4+4) for CPU Power, and an 8-pin PCI-E cable (Usually 6+2-pin) for GPUs and other PCI-E cards
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Hello CGurrell, thank you fir your quick reply. The card has an 8 and a 6 pin connector. I used 2 of these...

PaXRNzo.jpg

http://imgur.com/PaXRNzo

to attach to the PSU. I left the 2 pins 'hanging' in the 6 pin connection. I presume that is correct?

I have a Display port connection to the Monitor which all seems connected correctly.

One thing I noticed was that it took more effort to push the connectors into the PSU than say the SATA ones. But because my older card was receiving power, I thought this was enough to rule it out.

The bent fins are as follows:

cDAbHhU.jpg

http://imgur.com/cDAbHhU

Thank you again for your help!
m
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Also, should the fans turn on as the PC is started, or do they only initiate at heavier loads. I'm trying to figure out if the problem is my monitor cable.
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Hey Gear999. Thank you for your reply. The fans do not turn on at all. The fans on my old GTX 260 did turn on when I tried it in the new configuration however. My head hurts! :-/
 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460
I would normally say try another PCI-E slot at this point, but you've already tried that in another system (assuming the older system had a sufficient PSU, you should be fine).

It definitely sounds like you haven't got enough power going to either card. I guess you could have a faulty PCI-E cable, but again as long as the PSU in the older system was powerful enough for the 280x, this shouldn't be the case. If your current PSU is modular, and has a spare PCI-E cable, there'd be no harm in testing, but again I doubt it's that.

Bit of a long shot but try this:

Put your GTX 260 into the second slot on your motherboard (I think it's white on your board)

Try to boot into the BIOS

If you get that far, see if there are any options for activating or deactivating PCI-E lanes on your board. I thought your board may have a switch for this (it doesn't as far as I can tell) but there may be a software switch of some sort.
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Hi again CG,

The power supply is indeed modular, and came with 4 'VGA' leads. I tested the other two that came with the PSU, and have the same results. I'll have time later tonight to try the second suggestion. Whilst the GTX 260 is in the second slot, am I to leave the Radeon in slot 1?

What I failed to mention last night (sorry...) is that the old GTX 260, in the new build, powers on, fans start, but for some reason doesn't seem to be getting a signal to the (old) monitor. This may be because of the ancient adapter I have on the VGA lead, and the I/O board, which leaves a little less room to push the cable into the back of the PC, as this all works fine in the old case/setup. Perhaps I'll have to take everything apart and do a setup outside of the case?

I would have thought the 650W PSU would be enough for the configuration?

@Gear999, thank you for your help too. I'll report back tonight after some more testing.

Thank you
m
 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460


650W Should be enough.

You'd have the 260 in the second slot with nothing in the first slot. What are you adapting the VGA to?
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
Hello again CGurrell, I have placed the 260 into the second slot, and we have power to its fans but no signal to the monitor, the same as when placed into the first slot.

Is this starting to look like a mobo problem?

Once again, I really appreciate you giving up your time to help me, thank you.

mx
 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460


No problem with time, I'm starting to think the adapter and the 280x may be dead, does your 260 have any other ports that your monitor has, and that you have a cable for? (e.g. DVI without an adapter)
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510
The 260 only has 2 DVI ports and I think a ViVo (a small round female connection). The Radeon has a DVI, and I just put that back into slot 2, and into my old monitor. The fans on the 280X are still dead. However the adapter does work when used on the 260 in the old machine, so I don't think it's given up the ghost yet!

So to reiterate:

280X: Fans still not spinning in either setup, no signal to either monitor
260: Fans spin in both setups, signal works to old monitor via VGA/DVI conversion in old setup, signal doesn't work via straight DVI or Mini Display port.

I think you're right. One thing is certain at this point, the Radeon isn't working properly. The PSU gets power to the 260, so I don't think it's cables, and I have 4 of those to test between, all don't power the Radeon.

I'm not sure why the VGA to DVI adapter doesn't work on the new setup, but it does work on the old one, so it's not that.

Interdasting to say the least!

Edit: I realise I have not been using the reply function to properly reply to your posts, sorry about this.
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510


Yeah, there's a 6+2 on one end, and a full 8-block on the other, if that makes sense. For want of a better camera, like this:

P9m8pRw.jpg

http://imgur.com/P9m8pRw
 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460


and the 8-block goes into the PSU right? Damn, I thought I had it then. The NEX650G is multi-rail, I thought you were overloading one rail with the 280x or something

Weird thing I've noticed, google is saying that the NEX650G should have red VGA cables. Have you got red ones or are they all black? (I know this is weird but just checking everything)
 

kidskwid

Reputable
Sep 1, 2014
17
0
4,510


Ok, well the card takes a 6 pin and an 8 pin cable, both of these cables go into the GPU, so there's 2 cables in total. One cable uses the full block of 8 pins, the other 6, with 2 pins 'hanging' off, or not used. The 8 block goes into the PSU, correct.

I also saw red cables mentioned, but in the manual that came with this version of the PSU, all cables are stated to be black. Also currently have the PSU end of the cables inserted into VGA1 and VGA2.

hmm...!

 

CGurrell

Honorable
Feb 3, 2014
1,098
0
11,460
It couldn't hurt to try VGA3 and VGA4 I guess, other than that all I can think is that your 280x is DOA. I'm really struggling to accept this though, as neither your 280x or your GTX 260 display anything on the monitor. I'm really stuck, never seen anything like this before.
 

TheAterix

Honorable
Jan 5, 2013
421
0
10,810
okay, well, im gonna use some experience from my 290, try making sure you have the cables plugged into the right slots on the psu as i didnt for months and 99.99999% of the time, the pc would not boot... i dont even know how i got it to boot sometimes, but i think try that first bit of advice and see what happens
 

TRENDING THREADS