URGENT, Win7 BSOD, Can't boot normally without blue screens

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N

notsnack

Reputable
Sep 2, 2014
5
0
4,510
My Dad's work computer bluescreened today and now he can't turn his PC on normally without a bluescreen during the boot process. He had bluescreens before but they were extremely rare (like once every month or two). He can boot into safe mode fine and his computer is free of viruses. I'm not sure where to post the dmp file so I have copied along with the error message below:

locale id 1033
bccode 116
BCP1: FFFFFA800843C4E0
BCP2: FFFFF8800F22B2B0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0

C:\Windows\Minidump\090214-20451-01.dmp
C:\Users\"Username"\AppData\Local\Temp\WER-72712-0.sysdata.xml

Properties:

Dump File: 090214-21418-01.dmp
Crash Time: 02/09/2014 8:19:01 AM
Bug Check String:
Bug Check Code: 0x00000116
Parameter 1: fffffa80`091804e0
Parameter 2: fffff880`0f1692b0
Parameter 3: 00000000`00000000
Parameter 4: 00000000`00000002
Caused by Driver: dxgkrnl.sys
Caused By Address: dxgkrnl.sys+5d134
File Description:
Product name:
Company:
File Version:
Processor: x64
Crash Address: ntoskrnl.exe+75bc0
Stack Address 1:
Stack Address 2:
Stack Address 3:
Computer Name:
Full Path: E:\090214-21418-01.dmp
Processor Count: 4
Major Version: 15
Minor Version: 7601
Dump File Size: 510,320
Dump File Time: 02/09/2014 8:24:56 AM

 
Solution
J
bugcheck is caused by the graphics hardware. (graphics hardware stopped responding to windows) I would:
- update the graphics driver
- check for overheating, make sure the fan is spinning and blow the dust out.

beyond that, I would need to know what the graphics hardware you were using

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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
bugcheck is caused by the graphics hardware. (graphics hardware stopped responding to windows) I would:
- update the graphics driver
- check for overheating, make sure the fan is spinning and blow the dust out.

beyond that, I would need to know what the graphics hardware you were using

 
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Solution
photonboy

photonboy

Titan
Jun 20, 2006
21,567
13
85,015
run MEMTEST before doing anything else.

1) Create an Memtest disc www.memtest.org

2) Change Boot Order if needed so DVD drive is first

3) Run a FULL PASS of memory (about 30 minutes for 8GB) or until errors

Other:
If Memtest passes:
a) Burn an Ubuntu disc (on another PC obviously)
b) Unhook all HDD or SSD drives
c) Boot to Ubuntu

If Ubuntu isn't crashing and we've verified the System memory the problem is most likely the Windows drive is damaged or the software is corrupted.

I'll leave it there for now.
 
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A

apzambia32

Reputable
Nov 17, 2014
1
0
4,510


Hello,

First of all, I feel as though you should know that I know nothing of computers. ( please dumb things down should you have a heart of gold and choose to respond.)

I had Ubuntu installed on my laptop as well ( where im typing this message from now) and so this is running fine.

Based on your previous answer the problem is most likely due to the Windows drive being damaged or the software being corrupted.

how would I proceed in fixing the issue from this point forward?

Cheers,
 
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