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AMD Needs Your Help: Catalyst Driver Special Submission Form

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  • Drivers
  • AMD
  • Catalyst
  • Graphics
  • GPUs
  • Graphics Cards
  • Bug
Last response: in Graphics & Displays
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September 5, 2014 3:05:06 PM

Hello everyone,

AMD needs your help

As we continue to improve our Catalyst Driver suite, for the next 7 days we are making a concerted effort to increase the number of reports we receive to create a “bible” of bugs/issues encountered by our customers to help us make our Catalyst Driver better.

We kindly ask you to help us by submitting any issues or bugs you have experienced with our drivers by using the special submission form below. Note that this form (which closes on Sept 12), is different from the standard Issue Reporting Form we regularly use; therefore I ask that you use this form even if you used another form already.

Please click here to access the form.

Thank you very much!

More about : amd catalyst driver special submission form

a b À AMD
a c 77 U Graphics card
September 5, 2014 3:14:34 PM

Do I have to submit my issues again? :o 

I've been meaning to create something like this which I might still do just for a complete documentation of the wide gamut of problems for all GPUs. Still happy to see this :) 
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September 5, 2014 3:18:37 PM

Hi dovah-chan, how are you? :-)

Yes, please do, in fact I was hoping you'd notice this post...your feedback (and everyone else here) is definitely valuable and important to us.
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Related resources
a b À AMD
a c 77 U Graphics card
September 5, 2014 3:33:38 PM

I'm wonderful. I guess I don't mind putting in my information again. Probably the biggest issue with the drivers themselves involves Steam's big picture. Valve themselves has mentioned the huge instability of Big Picture mode on AMD cards but have yet to fix it due to them being extremely preoccupied with their own SteamOS development and other projects. I would go out and see what they have to say about as I believe that statement was said around 2013. Just a neat little fact I'd point out.
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a b U Graphics card
September 5, 2014 3:56:28 PM

I Will be happy to fill out the form.
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a b À AMD
a c 77 U Graphics card
September 6, 2014 8:07:28 AM

If you have any issues with the cooling on your card or any other DOA parts please contact your GPU vendor and request a replacement. Be sure to tell Kevin I said hi. :)  (He is the guy who approves RMAs at XFX and I've talked to him a lot in the past)
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a b \ Driver
a c 178 À AMD
a c 670 U Graphics card
September 6, 2014 9:42:45 AM

Thanks Warsam. it would be great if we could eventually do a new thread for each new driver release, so we can target specific bugs and specific drivers. I'm hoping you get a good response to this one first.
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October 1, 2014 5:18:10 AM

Nice to see this thread, even though too late to report. Are you guys doing a per release of Catalyst thread like this? I just had to RMA my Gigabyte R9 280 due to artifacts and BSoDs. Hoping the new card doesn't have the same problems :/ 
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a b À AMD
a c 77 U Graphics card
October 1, 2014 5:44:13 AM

Aww not Gigabyte :(  Their RAM process literally takes a month. I think because they actually mail your board back to Taipei and they wait for your broken one to arrive there and then they send you a new one.
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October 1, 2014 6:11:58 AM

dovah-chan said:
Aww not Gigabyte :(  Their RAM process literally takes a month. I think because they actually mail your board back to Taipei and they wait for your broken one to arrive there and then they send you a new one.


Well it was within 30 days of purchase so I RMA'ed through Newegg; and it was received, posted, and approved for replacement all in the same day!
Good to know about Gigabyte though.. even though that bites!
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October 2, 2014 11:50:36 AM

Hello everyone,

First, I'd like to thank you very much for submitting your feedback through the Special Submission Form I've mentioned in my OP. We've received a lot of information which is helping us tremendously with making our driver better.

Second, yes, I've been announcing the availability of our new drivers here at TH (most recent out being Catalyst 14.9 launched on September 29: http://www.tomshardware.com/answers/id-2316831/amd-cata...) for the past few months and plan on doing so moving forward to ensure I keep track of your comments/feedback and report back to our Driver Team.

Thank you :-)
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a b À AMD
a c 77 U Graphics card
October 3, 2014 6:29:49 AM

I've always wondered what causes the classic bug where CCC won't open; most often after updating drivers. Even rolling back to the previously installed ones doesn't allow you to open CCC either in most cases. Of course it can be simply fixed with a full manual driver uninstall (which I'm obviously used to by now).

Has the driver team ever pinpointed the cause of this issue? I would say it affects generally all AMD users at one point in time or another. It's been a chronic problem for as long as I can remember.

Oh and AMD should be a bit more specific on the driver details as 14.9 is a WHQL signed driver, but some users became a bit confused regarding the fact whether it was a WHQL signed driver or not. Albeit some nerds in the enthusiast sectors of the community but users nonetheless. (You know those people who actually read the driver release notes :p )
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October 3, 2014 9:35:10 AM

Hello Dovah-chan (everyone),

Catalyst 14.9 is a WHQL signed driver.

The driver team is currently working on finding the cause as well as delivering a fix as soon as possible. On my front, I'm doing my best to keep everyone updates as much as possible...thank you very much for you patience everyone.
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October 3, 2014 9:40:03 AM

MrPeek said:
Well, form sent.
Hope it will solve this: http://www.tomshardware.com/answers/id-2320776/unable-l...


Hello MrPeek,
Thank you for using the form.

I looked at the post and will personally send the information to both our Driver Team and our Customer Support team in a moment to cover all ends. If you don't mind, could you please send me a PM? (It will help me communicate with you better).
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a b U Graphics card
October 5, 2014 5:24:36 AM

hi warsam, can you at least tell your driver team to put "dynamic vsync" into the driver? seriously, without radeonpro i can't play games.

i hope you guys are testing how your videocards work with vsync as it is god awful to play when your fps dips from 60fps to 30 fps, either this or your live with a bazzillion instances of screen tearing.

your radeon cards are broken without radeonpro.

sapphire 280x user here.
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a b À AMD
a c 77 U Graphics card
October 6, 2014 5:59:30 AM

Don't you know about freesync? It's being implemented into the next display port revision.
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October 6, 2014 12:36:31 PM

wh3resmycar said:
hi warsam, can you at least tell your driver team to put "dynamic vsync" into the driver? seriously, without radeonpro i can't play games.

i hope you guys are testing how your videocards work with vsync as it is god awful to play when your fps dips from 60fps to 30 fps, either this or your live with a bazzillion instances of screen tearing.

your radeon cards are broken without radeonpro.

sapphire 280x user here.


Hello wh3resmycar (great name by the way :-) )

I have shared numerous comments and suggestions about the integration of dynamic vsync with our Driver Team. I can assure you that they are aware of this feature request.

Also, as dovah-chen has mentioned already, please take a look at our newly updated Project Freesync FAQ, I'm sure you'll find lots of useful information there.


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a b U Graphics card
October 12, 2014 1:40:42 AM

this is my greatest fear, radeonpro failing to run with a certain game (RYSE: Son of Rome).

Now i'm stuck with 30fps with VSYNC because of this.
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a b À AMD
a b U Graphics card
October 13, 2014 7:35:15 AM

Hey Sam ,

Thanks for your attention we all hope that our feedback will help with future issues , I have received a couple of issues from my clients that the new drivers will not work with the R9 280X , I am yet to get the computers back and fix them but I was just wondering if that has to do anything with the drivers rather than the clients not being able to install the drivers for some reason.

Thanks for your attention.
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October 13, 2014 12:50:21 PM

TopLuca said:
Hey Sam ,

Thanks for your attention we all hope that our feedback will help with future issues , I have received a couple of issues from my clients that the new drivers will not work with the R9 280X , I am yet to get the computers back and fix them but I was just wondering if that has to do anything with the drivers rather than the clients not being able to install the drivers for some reason.

Thanks for your attention.


Hello TopLuca,

Not knowing the driver version your clients have tried to install, I suggest you try to install Catalyst 14.9 (WHQL) first. If you do experience random system hangs or crashes, or intermittent black screens (BSODs) while rebooting after installing 14.9, then install Catalyst 14.9.1

Note, make sure to completely uninstall previous drivers from the system.

Here is the link to our official Graphics Drivers and Software page: http://support.amd.com/en-us/download
You'll finds lots of useful links there, including How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System

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a b À AMD
a b U Graphics card
October 13, 2014 1:49:27 PM

Warsam71 said:
TopLuca said:
Hey Sam ,

Thanks for your attention we all hope that our feedback will help with future issues , I have received a couple of issues from my clients that the new drivers will not work with the R9 280X , I am yet to get the computers back and fix them but I was just wondering if that has to do anything with the drivers rather than the clients not being able to install the drivers for some reason.

Thanks for your attention.


Hello TopLuca,

Not knowing the driver version your clients have tried to install, I suggest you try to install Catalyst 14.9 (WHQL) first. If you do experience random system hangs or crashes, or intermittent black screens (BSODs) while rebooting after installing 14.9, then install Catalyst 14.9.1

Note, make sure to completely uninstall previous drivers from the system.

Here is the link to our official Graphics Drivers and Software page: http://support.amd.com/en-us/download
You'll finds lots of useful links there, including How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System



They tried to install 14.9 , however I think they are first time users ( haven't used desktop pcs before ) so I am not sure what they've done .

Once I get the PCs back I'll let you know how did it go , I knew about the uninstallation utility & how to ; however I'd like to thank you for the valuable info and time ;) 



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October 13, 2014 6:05:59 PM

TopLuca said:
Warsam71 said:
TopLuca said:
Hey Sam ,

Thanks for your attention we all hope that our feedback will help with future issues , I have received a couple of issues from my clients that the new drivers will not work with the R9 280X , I am yet to get the computers back and fix them but I was just wondering if that has to do anything with the drivers rather than the clients not being able to install the drivers for some reason.

Thanks for your attention.


Hello TopLuca,

Not knowing the driver version your clients have tried to install, I suggest you try to install Catalyst 14.9 (WHQL) first. If you do experience random system hangs or crashes, or intermittent black screens (BSODs) while rebooting after installing 14.9, then install Catalyst 14.9.1

Note, make sure to completely uninstall previous drivers from the system.

Here is the link to our official Graphics Drivers and Software page: http://support.amd.com/en-us/download
You'll finds lots of useful links there, including How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System



They tried to install 14.9 , however I think they are first time users ( haven't used desktop pcs before ) so I am not sure what they've done .

Once I get the PCs back I'll let you know how did it go , I knew about the uninstallation utility & how to ; however I'd like to thank you for the valuable info and time ;) 





Hello TopLuca,

Yes, please let me know how it goes. Just post here again or send me a PM, we're here to help. :) 

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a b U Graphics card
October 14, 2014 5:24:11 AM

Warsam71 said:
Hello everyone,

AMD needs your help

As we continue to improve our Catalyst Driver suite, for the next 7 days we are making a concerted effort to increase the number of reports we receive to create a “bible” of bugs/issues encountered by our customers to help us make our Catalyst Driver better.

We kindly ask you to help us by submitting any issues or bugs you have experienced with our drivers by using the special submission form below. Note that this form (which closes on Sept 12), is different from the standard Issue Reporting Form we regularly use; therefore I ask that you use this form even if you used another form already.

Please click here to access the form.

Thank you very much!


Hi Warsam... thank you for opening this thread. I only have but one request from you guys. I hope it's not much.
Could you guys make the CrossFireX support games on windowed mode? I play most of my games on borderless windowed mode because I don't need to turn v-sync on. But the only problem I'm having is CrossFireX does not support games that play on windowed mode.

If you actually tried playing on borderless windowed mode, you'll find that you won't need to worry about the vertical sync problems as the game will always be tied to the monitors refresh rate. There won't be any tearings whatsoever with windowed mode. Please let your team know about this! I thank you in advanced!

I also submitted a form about this when I updated to 14.9 just because I found out it wasn't implemented on that update. Hope it's not too much trouble!
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a b \ Driver
a b U Graphics card
October 14, 2014 6:07:56 AM

so amd pays folks to do this stuff [I guess] but non of them know whats going on with there stuff so they expect you to buy there item and be the chump to see if it realy works and report back to them ???

so its like you pay them to test there stuff for them?? is it that these company's don't invest in R&D or is it that the cost is now passed on to you ??

like its now lets release a product that's really untried and not proven sell it to you and let you worry about it on weather it works and you suffer with it and report back to them and they may try to fix things on the fly and hope the quick fix solves that issue or when they see its not really going to they release REV 2.0 and drop support on the first one you got that still anit quite right ???

plus I thought amd had a thing at the bottom of the driver page to add a comment or report issues ?? so really nothing new here
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a b U Graphics card
October 14, 2014 6:18:24 AM

junkeymonkey said:
so amd pays folks to do this stuff [I guess] but non of them know whats going on with there stuff so they expect you to buy there item and be the chump to see if it realy works and report back to them ???

so its like you pay them to test there stuff for them?? is it that these company's don't invest in R&D or is it that the cost is now passed on to you ??

like its now lets release a product that's really untried and not proven sell it to you and let you worry about it on weather it works and you suffer with it and report back to them and they may try to fix things on the fly and hope the quick fix solves that issue or when they see its not really going to they release REV 2.0 and drop support on the first one you got that still anit quite right ???

plus I thought amd had a thing at the bottom of the driver page to add a comment or report issues ?? so really nothing new here


You've got a point there.

At least they have this kind of support towards their customers and their doing something about it than not doing anything at all.
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a b \ Driver
a b U Graphics card
October 14, 2014 6:23:35 AM

ya- something's better then nothing I guess
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a b U Graphics card
October 14, 2014 6:30:00 AM

junkeymonkey said:
ya- something's better then nothing I guess


That's the spirit :D  lol
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a b \ Driver
a b U Graphics card
October 14, 2014 2:57:47 PM

2 times I posted a answer to a thread and it posted on a different one my last answer was not to be here but heres where it ended up
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a b U Graphics card
October 15, 2014 2:57:47 AM

i think they've moved on from the 280x already. i mean it's pushing almost 3 years or so. such a shame. i'll end up selling this card.
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a b U Graphics card
October 15, 2014 3:08:06 AM

wh3resmycar said:
i think they've moved on from the 280x already. i mean it's pushing almost 3 years or so. such a shame. i'll end up selling this card.


Once the next R9 300 series comes out, I'll be selling this R9 280X of mine too.

Might even move to Nvidia. Just because they support SLI on windowed mode and CrossFireX don't at all.
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a b \ Driver
a b U Graphics card
October 15, 2014 7:25:42 AM

amd never been one for moving fast and a announcement of a new item is dang near on its release day

I built amd for 14 years and now I went intel I still use amd vid cards but that will change when I need another card . its sad I feel I need to wash my hands of them . maybe they will look them selves over and make a change for there better but right now I don't see it for me
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a b U Graphics card
October 15, 2014 8:12:11 AM

junkeymonkey said:
amd never been one for moving fast and a announcement of a new item is dang near on its release day

I built amd for 14 years and now I went intel I still use amd vid cards but that will change when I need another card . its sad I feel I need to wash my hands of them . maybe they will look them selves over and make a change for there better but right now I don't see it for me


I've got an Intel chip and AMD GPU also. I'm really satisfied with them. The only problem I'm having is that their CF does not support games on windowed mode.
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a b \ Driver
a b U Graphics card
October 15, 2014 8:34:03 AM

my issue was no where to go with amd -- had am3+ from when it first came out upgraded it all I felt I should.. then when I wanted to do a new build I just could not see buying back in to the past I mean been there done that and nothing new up to date with them same old chips same old boards 4 years latter?? no , time to move on from them until something changes and I don't see it with them

as far as the vid cards it really comes down to who got what offered at the time I am ready to buy .. if amd cards are at the top for the money then its more then likely amd if its NVidia well then its NVidia .. I just go with what I feel offers the better card at the time I buy
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a b U Graphics card
October 15, 2014 1:42:03 PM

my issues lies with vsync, 4x aa is useless when your view is littered with screen tearing.
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a b \ Driver
a b U Graphics card
October 15, 2014 1:46:10 PM

just fill out the Special Submission form and they'll get back to you as soon as possible on that
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a b U Graphics card
October 15, 2014 7:18:14 PM

just a couple of minutes ago i decided to try out the 14.9.1 betas. weeeee in typical AMD fashion system, after installing the drive (cleanly uninstalled first btw), software info says i've got 14.4!!!

AMD drivers are hopeless.
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a b U Graphics card
October 15, 2014 7:20:43 PM

wh3resmycar said:
just a couple of minutes ago i decided to try out the 14.9.1 betas. weeeee in typical AMD fashion system, after installing the drive (cleanly uninstalled first btw), software info says i've got 14.4!!!

AMD drivers are hopeless.


Agreed.
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a b \ Driver
a b U Graphics card
October 16, 2014 5:53:18 AM

I was running the 13.xx drivers with out any issues and was helping a guy here and seeing all the 14.xx issues threads coming in I got them and installed them to see what the deal was with the 14.xx .. well that was a mistake I started to get a crash of atidxxdll32 in ie when I closed it out and so I removed the 14.xx driver went back tried all the 13.xx drivers and the issue stayed with me and cant resolve .. I fooled with that issue till I just figured I would have to reinstall windows to fix ..

so I figured if and when I had to do all that I would just grab a NVidia card and not risk amd screwing me over twice [opinion]
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a b U Graphics card
October 16, 2014 5:56:07 AM

Somebody try to help this guy out lol: [LINK]
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a b U Graphics card
October 16, 2014 5:57:33 AM

junkeymonkey said:
I was running the 13.xx drivers with out any issues and was helping a guy here and seeing all the 14.xx issues threads coming in I got them and installed them to see what the deal was with the 14.xx .. well that was a mistake I started to get a crash of atidxxdll32 in ie when I closed it out and so I removed the 14.xx driver went back tried all the 13.xx drivers and the issue stayed with me and cant resolve .. I fooled with that issue till I just figured I would have to reinstall windows to fix ..

so I figured if and when I had to do all that I would just grab a NVidia card and not risk amd screwing me over twice [opinion]


Which is the best driver in your opinion? I want to try it out.

I'm on 14.9.1 Beta at the moment and I really want to try out older ones.
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a b \ Driver
a b U Graphics card
October 16, 2014 6:08:03 AM

well for what I seen is that once I went to 14.xx there was no going back to the old driver that has been issue free cause the issues I got with the 14.xx did not remove with the 14.xx driver and cant resolve it

so it looks like I just been screwed
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a b \ Driver
a b U Graphics card
October 16, 2014 6:13:00 AM

pretty mush did all I could think of and what I could find online about it and after months of tinkering around with it to resolve it I came to the conclusion it affected something deep in core windows or something and determined that I would have to do a fresh windows install to fix..

its really not that major issue but it just enough to piss me off at times
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a b U Graphics card
October 16, 2014 6:16:04 AM

I guess it's time to say it's time to move to Nvidia then? Lol.
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a b \ Driver
a b U Graphics card
October 16, 2014 6:24:21 AM

ya -- I there on that as of today. my rig was 100% fine no iussues in till I installed that 14..xx driver to see wha the deal was to help folks out with it and it cost me


look at all of them here

http://www.tomshardware.com/forum/all.html?refine=amd+1...

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a b U Graphics card
October 16, 2014 6:58:05 AM

That's just ridiculous. That's a lot of threads just for one driver.
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a b \ Driver
a b U Graphics card
October 16, 2014 7:18:28 AM

I would have never install it but I needed to see what the deal was to help a guy out - its hard to talk things up if you don't experience it to see for your self

the sad thing is what ever it broke its not so far been fixable for me as of 3 months of tinkering and have yet to find a root cause so far

oh well these things happen and I just move on its not like the first time something's bit me in some way and i'll get over it
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a b U Graphics card
October 16, 2014 7:50:47 AM

I've got 14.9.1 with no problems though.
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