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R9 290 Crash Problems

Tags:
  • Blue Screen
  • PowerColor
  • Graphics
Last response: in Graphics & Displays
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September 5, 2014 4:42:19 PM

Hey everyone -
I have a problem with my PowerColor PCS+ R9 290. It works wonderfully 90% of the time, but about every hour or so (only while gaming) I get bluescreen crashes. Not a regular BSOD with an error code, just a blue screen that forces a restart.

I've updated the BIOS with the one supplied by a rep at PowerColor, but that didn't fix it after reading on forums that an updated BIOS fixed many problems. I've tried several versions of the AMD drivers - currently using the latest beta version. I don't really want to deal with an RMA, but I can't figure out what else my problem could be and PowerColor support isn't offering much help. I don't think it's power supply issues and it definitely isn't caused by heat.

System Specs:
Gigabyte GA-Z97N-Gaming 5 motherboard
i5-4690K @ 4.2 GHz
PowerColor R9 290 PCS+ no overclock
Silverstone SFX 600W 80 Plus Gold PSU
Kingston Fury 2 x 4gb 1866 memory
SSD
HDD
Slim Bluray Drive


Any ideas? Thanks in advance.

More about : 290 crash problems

September 5, 2014 4:51:35 PM

thats the overclocking problem.
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September 5, 2014 4:54:31 PM

have you checked your event viewer to see if it is indeed not a BSOD?
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September 5, 2014 5:59:15 PM

Entomber said:
have you checked your event viewer to see if it is indeed not a BSOD?


I was digging into them now. It looks like the only critical event I have had is Kernel-Power Event ID 41 Task Category (63)

Here's what's in the log for event data - it doesn't mean much to me.

- EventData
BugcheckCode 292
BugcheckParameter1 0x0
BugcheckParameter2 0xffffe001f74ba028
BugcheckParameter3 0xbf800000
BugcheckParameter4 0x124
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

Looking around, that event could mean a lot of different things. Ideas?

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September 6, 2014 9:29:46 AM

bugchek 292 (base 10) = 0x124 WHEA_UNCORRECTABLE_ERROR

you are looking at a overclocking/overheating problem with the CPU.
update BIOS or reset to defaults, turn off overclocking software, confirm voltages to the CPU, make sure fans are dust free, and spinning.

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September 6, 2014 10:21:21 AM

I do hope it's just an OC problem, not a GPU issue! That's easy to fix just by dialing back. I wonder why it only happens while gaming. I never got that when stress testing both with AIDA-64 or OCCT or during GPU stress testing with Furmark or Unigine valley.

I've been tracking temps - definitely not a temp problem. Stress testing, the CPU never goes beyond mid 70s and the GPU rarely even hits 70. Definitely no dust anywhere either.
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September 6, 2014 10:27:54 AM

This error comes directly from a error returned from the CPU cache controller.
you can use !errrec command in the windows debugger to see what the error actually was and where.
(the cpu and which memory block and if it was a read or write error)

mcgeeb said:
I do hope it's just an OC problem, not a GPU issue! That's easy to fix just by dialing back. I wonder why it only happens while gaming. I never got that when stress testing both with AIDA-64 or OCCT or during GPU stress testing with Furmark or Unigine valley.

I've been tracking temps - definitely not a temp problem. Stress testing, the CPU never goes beyond mid 70s and the GPU rarely even hits 70. Definitely no dust anywhere either.


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