WD Passport shows as local drive but is nor accessible

Gary Potts

Reputable
Sep 5, 2014
1
0
4,510
My Passport 500gb ext drive fails to show in my Computer on my Vista laptop. Laptop will not boot to windows unless or until I disconnect the drive. Once running I connect it but can't see it until I unplug it, then it shows up momentarily as the external "E" drive, then goes away. My win 7 desktop will boot while the drive is connected but shows in Computre as a local drive and crashes Win explorer when attempting to access the contents. Drive lites oAre blinking and the platters are spinning normally. Does anyone have a clue how to resolve this issue?
 

vinushka

Reputable
Jun 27, 2014
75
0
4,660
Make sure the driver is up to date. There's some software that comes with the My Passport series, install that and let it set up. Have you had the first time installation window which installs removable media when you connected it?