Random computer freeze/BDOS crash. Kernel-Power 4. help plz

krislin13

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Sep 6, 2014
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Hello everyone,
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41. Any help would be greatly appreciated, thxs

This is the computer spec
OS: Windows 8
PSU: EVGA SuperNOVA 750
Graphics Card: ASUS GTX780-DC2OC-3GD5
CPU: Intel Core i7-4790K 4.0GHz
Mother Board: ASUS MAXIMUS VII HERO
RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200)
SSD: Kingston HyperX 3K 240GB

This is what i got using WinDbg
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b562028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: dota.exe

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:
fffff880`017c7968 fffff800`63d7b965 : 00000000`00000124 00000000`00000000 fffffa80`0b562028 00000000`be000000 : nt!KeBugCheckEx
fffff880`017c7970 fffff800`63765bb3 : 00000000`00000001 fffffa80`06a049c0 00000000`00000000 fffffa80`0b562028 : hal!HalBugCheckSystem+0xf9
fffff880`017c79b0 fffff800`63d7b703 : 00000000`00000728 00000000`00000005 fffff880`017c7b10 fffffa80`06a049c0 : nt!WheaReportHwError+0x253
fffff880`017c7a10 fffff800`63d7b020 : 00000000`00000010 fffffa80`06a049c0 fffff880`017c7bc8 fffffa80`06a049c0 : hal!HalpMcaReportError+0x53
fffff880`017c7b70 fffff800`63d7af1b : fffffa80`06768eb0 00000000`00000001 00000000`00000005 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
fffff880`017c7bc0 fffff800`63d7ad78 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
fffff880`017c7c00 fffff800`63d7bf0f : fffffa80`06768eb0 fffff880`017c7e30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
fffff880`017c7c30 fffff800`6365d87b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`017c7c60 fffff800`6365d62e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff880`017c7da0 00000000`5213b7f0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
00000000`00f3df14 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5213b7f0


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH: {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
 
make sure the mb has the newest bios code. make sure your pc not over clocked. with your high speed ram see if the cpu is over clocked try setting it to 1600 speed see if it runs ok. if not try turning off cpu cache...that one of the bucket errors the other issue can be unclean power causing the errors. try another power supply unit.
 

krislin13

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Sep 6, 2014
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4,510


i havent overclocked anything, and i checked the ram, it was actually default set to 1600. i have used unilue driver scan and every drive is updated. and what do u mean by unclean power? and how would it just cause random inconsistent crashes? thxs