When ever I try to boot up my computer I receive the following error message on a blue screen: stop: c000021a {Fatal System Error} The verification of a knowDLL failed. This error occurs after the "Starting Windows" screen is shown. Prior to this message, a screen labeled "Windows Error Recovery" is displayed, and it instructs me to insert my Windows installation disk and restart my computer, then click on "repair your computer" to resolve the issue. I have an HP pavilion g6 laptop, with windows preinstalled, so there is no installation disk. I am unable to launch in any mode (safe mode, last known good configuration, etc...) as I am always confronted with the blue screen. I have run a system diagnostic and everything went smoothly, so that was no help. I tried running HP recovery disk, but that also did not boot. I am running windows 7 and at this point would take even a way to do a factory reset to save my computer, any input would be greatly appreciated. If this is in the wrong forum, I would greatly appreciate if you could direct to the correct place to post this as well.
FIXED: got frustrated so when it was booting up and gave the option for bios I dragged my finger across every one of the function keys, HP boot disc started working after that. No idea what happened, but I'm just gonna go ahead and do a reset of windows. Thanks for the replies!
FIXED: got frustrated so when it was booting up and gave the option for bios I dragged my finger across every one of the function keys, HP boot disc started working after that. No idea what happened, but I'm just gonna go ahead and do a reset of windows. Thanks for the replies!
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