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ASUS X99-Deluxe not reading XMP profiles from Corsair DDR4 memory kit

Tags:
  • Corsair
  • Intel i7
  • Intel
  • Motherboards
  • Memory
  • Asus
Last response: in Motherboards
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September 6, 2014 2:23:16 PM

I bought the ASUS X99 Deluxe mainboard with a CORSAIR Vengeance LPX 16GB (4 x 4GB) DDR4 2800 kit. The mainboard does not recognize any manufacturer information for these memory modules and X.M.P. cannot be enabled.

Is there a compatibility issue with the mainboard? Am I missing something?

More about : asus x99 deluxe reading xmp profiles corsair ddr4 memory kit

a b V Motherboard
a b Ĉ ASUS
September 6, 2014 3:49:26 PM

Hello

There should be a 2800MHz and 3000MHz profile. Does CPU-Z show both profiles?
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September 6, 2014 4:21:40 PM

Thank you so much for replying. This is an incredibly frustrating issue.

CPU-Z shows no XMP support at all. Here is a screenshot of the report:



Also, here is how the bios shows the XMP profiles disabled:




Praz-1 said:
Hello

There should be a 2800MHz and 3000MHz profile. Does CPU-Z show both profiles?


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Related resources
a b V Motherboard
a b Ĉ ASUS
September 6, 2014 4:48:13 PM

Hello

There is also no 2800 or 3000 profile shown in the SPD tab of CPU-Z? If that is the case somehow they must not have been programmed at the factory. See about getting them replaced.
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September 6, 2014 4:57:15 PM

Praz-1 said:
Hello

There is also no 2800 or 3000 profile shown in the SPD tab of CPU-Z? If that is the case somehow they must not have been programmed at the factory. See about getting them replaced.


It doesn't seem like it. Here is what CPU-Z shows in the SPD tab.

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September 6, 2014 6:50:52 PM

Tradesman1 said:
Check if you have the latest BIOS - there were XMP issues on the original - current is BIOS 0801

http://www.asus.com/Motherboards/X99DELUXE/HelpDesk_Dow...


Thank you for your reply. My first step trying to troubleshoot this issue was updating to the latest BIOS. I'm currently running BIOS 0801 but it didn't make any difference whatsoever.
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a c 256 å Intel
a c 1747 V Motherboard
a c 2209 } Memory
a c 954 Ĉ ASUS
September 6, 2014 7:12:32 PM

Haven't seen the BIOS yet, may need to set something to manual or off AUTO in BIOS...just guessing but would normally need to OC the CPU to get up to 2800 or prob even 2666
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a b V Motherboard
a b Ĉ ASUS
September 6, 2014 7:18:21 PM

Hello

The UEFI issue was related to running over 2400MHz using the 100 strap. This didn't have any effect as far as reading the SPD. Below is a CPU-Z screenshot of the 2800MHz LPX I have. You need to test some other memory in your system or check your modules in a different system.


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September 6, 2014 7:18:57 PM

I tried setting the timing manually and set the DRAM frequency to 2800 but the system is unstable. Regardless, why doesn't the RAM even show the Manufacture ID in CPU-Z?
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September 6, 2014 7:25:46 PM

Praz-1 said:
Hello

The UEFI issue was related to running over 2400MHz using the 100 strap. This didn't have any effect as far as reading the SPD. Below is a CPU-Z screenshot of the 2800MHz LPX I have. You need to test some other memory in your system or check your modules in a different system.




Thank you for the screenshot. As you can see, in mine the Manufacturer information is not even there. I just contacted Newegg and they won't accept my RMA since I discarded the memory kit packaging. This is was never an issue when buying hardware from Amazon. Needless to say, I will never buy from Newegg ever again.

Is this likely to be a problem with the memory kit? Or could it be the motherboard itself?

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September 6, 2014 7:43:21 PM

I actually registered as I am having issues with the exact same board and memory kit. It started with instability (running default w/ Intel virtualization enabled), I attempted to run the XMP profiles (which I have) and they were still unstable. This culminated in the BIOS and OS just no longer recognizing 16GB and falling back to 12GB. I moved the DIMM from slot to slot and have isolated the issue to a specific stick (A1, B1, C1, D1). I am not sure what to do here. I am beginning to think there may just be an issue with my memory. I am getting SPD info, but not serial numbers. See below. Also, I am running the latest BIOS. The fact that I can move the stick from slot-to-slot and see it not present in UEFI BIOS leads me to believe it is not motherboard or bent CPU and the DIMM itself.





Any ideas?
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September 6, 2014 7:49:32 PM

column5 said:
I actually registered as I am having issues with the exact same board and memory kit. It started with instability (running default w/ Intel virtualization enabled), I attempted to run the XMP profiles (which I have) and they were still unstable. This culminated in the BIOS and OS just no longer recognizing 16GB and falling back to 12GB. I moved the DIMM from slot to slot and have isolated the issue to a specific stick (A1, B1, C1, D1). I am not sure what to do here. I am beginning to think there may just be an issue with my memory. I am getting SPD info, but not serial numbers. See below. Also, I am running the latest BIOS. The fact that I can move the stick from slot-to-slot and see it not present in UEFI BIOS leads me to believe it is not motherboard or bent CPU and the DIMM itself.

Any ideas?


At least both Manufacturer and Part number show up for you. My memory isn't reporting either of those.

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September 6, 2014 7:56:40 PM

Q-Code on motherboard just went from AA to 80. Can't find what exactly 80 means in the manual.
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September 6, 2014 8:44:30 PM

Rebooted enough to get 16GB usable to appear. Ran MemTest86 and am now seeing thousands of errors. I think this memory may be the issue here.

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a b V Motherboard
a b Ĉ ASUS
September 6, 2014 10:05:20 PM

column5 said:
I think this memory may be the issue here.

Hello

As I wrote in my reply to your post on the other forum you have a faulty stick of memory. Also these kits do not display serial number info in CPU-Z.
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a b V Motherboard
a b Ĉ ASUS
September 6, 2014 10:07:44 PM

jxlarrea said:

Thank you for the screenshot. As you can see, in mine the Manufacturer information is not even there. I just contacted Newegg and they won't accept my RMA since I discarded the memory kit packaging. This is was never an issue when buying hardware from Amazon. Needless to say, I will never buy from Newegg ever again.

Is this likely to be a problem with the memory kit? Or could it be the motherboard itself?


Hello

You're welcome. Contact Corsair regarding this.
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September 12, 2014 9:45:03 AM

Mine is just like jxlarrea.. no info
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September 17, 2014 10:56:54 AM

I have the same issue here, x99 deluxe + corsair LPX 2800 DDR4, can't enable XMP profile in the bios. All 4 sticks are shown as ''unknown 4gb'' in the bios, no way to enable XMP. (BIOS was updated)
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September 17, 2014 12:55:37 PM

Even after the update of the Bios to 0902, i'm not able to enable the XMP profile, and the BIOS still shows Unknown 4gb 2133 MHz for all 4 slot. Is that a motherboard issue or modules issue? I need the computer for school so can't really RMA the modules...
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September 17, 2014 1:50:00 PM

raja@asus said:
Latest UEFI build is 0902:

https://docs.google.com/file/d/0Bz2VRRbLPrZnTmdTY2lTdUd...

Either way - yes XMP needs to be on the modules for it to show and work.


ASUS X99-Deluxe Latest UEFI build is 0902 where you get this?this is for what motherboard ?
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September 21, 2014 9:21:34 AM

Having the same problem, did u find any solution to this topic?!
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September 21, 2014 2:29:34 PM

toxzl2 said:
Having the same problem, did u find any solution to this topic?!


hello did not find any solution to this topic or about this Latest UEFI build is 0902? that said i have try.Intel® Processor Diagnostic Tool and i get -- Testing Processor 1 ---
---------------------------


--- IPDT64 - rev 2.10.0.0.MP ---


--- Start Time: 09/21/2014 16:22:11---


--- Skipping Config ---


--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 66 degrees C below maximum.


--- Reading Brand String ---

Detected Brand String:
Intel Core i7-5930K 3.50GHz

Brand String Test Passed!!!


--- Reading CPU Frequency ---

Expected CPU Frequency is --> 3.50


Detected CPU Frequency is --> 3.68681

CPU Frequency Test Passed with Warning!!!

The processor frequency could be affected by power management features. In order
to ensure the processor frequency is not affected by a power management setting,
enter BIOS, load defaults, and disable any 'Over-Clocking' or power
management features that may affect processor frequency. Also, set any
software applications which control power management features to default.


--- FSB NOT Supported on this Processor ---


--- Running Base Clock test ---


Detected Base Clock --> 102
Base Clock test Pass ---
--- Error while retrieving QPI Link rate ---
..QPI Link rate Test Failed..

QPI Link rate Test Failed. Error while retrieving QPI Link rate

--- Error while retrieving QPI Link rate ---
..QPI Link rate Test Failed..

QPI Link rate Test Failed. Error while retrieving QPI Link rate


--- Test End Time: 09/21/2014 16:22:12---

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 63 Stepping 2
Number of Physical Cores: 6
Number of Logical Cores: 12
Installed System Memory: 16 GB
Operating System: Microsoft Windows 8.1 Pro 64-bit
Graphics Information: NVIDIA GeForce GTX 680
System Product: X99-DELUXE
System BIOS: 0801 i have loaded defaults nomal. not sure if this is right?
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September 21, 2014 7:16:59 PM

I'm getting the exact same issue with my x99-deluxe. Memory has no XMP profile, no ram manufacturer and API issues with Intel's CPU test. Something to bear in mind is that the latest Intel test was released in April 2014 so it may not actually be built for x99. Hanging on there for some hope.

---------------------------
--- Testing Processor 1 ---
---------------------------


--- IPDT64 - rev 2.10.0.0.MP ---


--- Start Time: 09/21/2014 22:08:09---


--- Skipping Config ---


--- Reading CPU Manufacturer ---

Expected --> GenuineIntel
Detected --> GenuineIntel
Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!


Temperature = 58 degrees C below maximum.


--- Reading Brand String ---

Detected Brand String:
Intel Core i7-5960X 3.00GHz

Brand String Test Passed!!!


--- Reading CPU Frequency ---

Expected CPU Frequency is --> 3.00


Detected CPU Frequency is --> 3.00374

CPU Frequency Test Passed!!!


--- FSB NOT Supported on this Processor ---


--- Running Base Clock test ---


Detected Base Clock --> 100
Base Clock test Pass ---
--- Error while retrieving QPI Link rate ---
..QPI Link rate Test Failed..

QPI Link rate Test Failed. Error while retrieving QPI Link rate

--- Error while retrieving QPI Link rate ---
..QPI Link rate Test Failed..

QPI Link rate Test Failed. Error while retrieving QPI Link rate


--- Test End Time: 09/21/2014 22:08:10---

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz
Processor Information: Intel64 Family 6 Model 63 Stepping 2
Number of Physical Cores: 8
Number of Logical Cores: 16
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Professional 64-bit
Graphics Information: NVIDIA GeForce GTX 680
System Product: X99-DELUXE
System BIOS: 0902
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September 21, 2014 7:29:42 PM

there is no such. System BIOS: 0902 for System Product: X99-DELUXE in the downloads asus support. so please tell me wth you guys are installing?System BIOS: 0902 for a other motherboard mybe a x79?
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September 21, 2014 9:11:59 PM

I guess we have to RMA our MEMS... I think there is no other solution... Hate RMAs, ill be without my PC like 2 weeks for that... :S
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September 22, 2014 10:14:55 AM

I got an rma from corsair...with the express they'll send you a mem kit then when you receive it you can send the defective one bacj...all they require is a credit card on file...its what i'm gonna do when they have the ddr4 in stock
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September 22, 2014 12:11:38 PM

Have you flipped the little EZ_XMP switch on the motherboard? It should be set to Disabled as deafult.
And if so do your ram sticks read the same in bios with the EZ_XMP enabled and disabled?

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September 22, 2014 2:40:25 PM

Switch has no effect. I have a ticket open with ASUS, rep told me it is a compatibility issue. He was tight lipped about future implementation.
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September 22, 2014 2:53:11 PM

I got RMA from NewEgg ( Refund ), so ill buy another set of mems and then ill send mines, i need my PC 24/7
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September 22, 2014 9:41:36 PM

toxzl2 said:
I guess we have to RMA our MEMS... I think there is no other solution... Hate RMAs, ill be without my PC like 2 weeks for that... :S


Helmsdg said:
Switch has no effect. I have a ticket open with ASUS, rep told me it is a compatibility issue. He was tight lipped about future implementation.

hello. what i found is, if you switch EZ_XMP to the right and the TPU switch all the way to the right(not sure if you need to switch the EPU as well but i did.)i rebooted twice and check cpu frequency in AI SUITE 3. it did change to 4.3MHZ cpu and my memory was 3800 mhz.not sure whether these readings are true.but runs good. readings from memory are weird if you look at MEmTESt 86 pic you will see it Info PC4-17000? our ram is supposed be PC4-22400.does anybody else use different memory on this x99 Deluxe board ,and does it show up correctly? PS in bios still shows up xmp disabled.
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September 22, 2014 11:48:17 PM

Thank you so much for replying.
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a c 103 V Motherboard
a b Ĉ ASUS
September 25, 2014 3:03:36 AM

If your kit is not showing XMP RMA it to Corsair. There are some kits they released without proper programming.

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September 29, 2014 4:33:28 PM

Corsair has approved my RMA, but they cant process until October 20th when they predict to have this kit back in stock... Guess 2133 will have to do until then,
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October 5, 2014 10:56:05 AM

To create XMP profiles use Thaiphoon Burner software.
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!