Various Bluescreens and Hard Freezes

Chase Quinnell

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Sep 6, 2013
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10,510
I have a Windows 7 Ultimate 64bit install that's only about 2 months old. It is uncertain when this issue first began manifesting itself, but I am including the latest bluescreen logs.

I have been experiencing various bluescreens and hard freezes. Sometimes during system bootup and a couple times during regular use (internet browsing). The bulk of the crashes and freezes are during video games - especially RAGE (can't play more than 1 hour without a hard freeze). BSODs are relatively rare, the most common issue is the hard freeze. Only had 3 BSODs over the last couple weeks. The rest was all hard-freeze, primarily minutes after a system reboot or during games (primarily RAGE). BSODs are fairly random in when they happened. Each had a different error code and reported driver.

Note:

I am running the latest Windows 7 drivers for 2 nVidia GeForce 670s in SLI (driver 340.52). Issue began occuring approximately 2-3 weeks ago as of this posting.

All other drivers for my Asus Maximus V Extreme motherboard are up to date, as is the BIOS.

See attached BSOD logs. There are 3 BSODs in the attached. Unsure how to obtain freeze logs.

Download .ZIP File
 
the hard lock ups may be a sign of weak or dirty power. try running the pc with one gpu see if the errors stop. if they do swap gpus. if the system still locks try running with onboard video if your system has it. for the bsod try running memtest86 from a boot disk over night see if one stick has some bad ram.
 
I would also make sure my graphics card is getting proper power and the fans are working(not overheating or blocked) (check the supplemental power connections)
one of the errors could be from overclocking or overheating if not caused by a mismatched device driver

two bugchecks were directly related to your graphics device, the last one may be indirectly related to your nvidia streaming.


here are some things that are possible causes:

nvidia drivers: looks like you have a mixed set of drivers the sound support driver for your nvidia graphics card is out of date with the rest of the drivers for the nvidia software. (the sound support provides sound to a monitor thru a display port or hdmi video cable)

\SystemRoot\system32\drivers\nvhda64v.sys Thu Nov 28 05:38:09 2013 (may be old file? not sure)
\SystemRoot\system32\DRIVERS\nvlddmkm.sys Wed Jul 02 10:42:02 2014
C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys Fri Jul 25 04:35:56 2014
\SystemRoot\system32\drivers\nvvad64v.sys Fri Mar 28 06:32:06 2014

I would reinstall the drivers and make sure you include the update to the sound support in your graphics card. nvhda64v.sys after you update you can disable the device in the windows control panel device manager. Look for a high definition sound device that you don't have speakers connected to and disable them.

you also have installed some overclocking software for your video card. A failing overclock or overheating of the video card would also cause these problems. remove the overclock software.
(you might also want to make sure that your motherboard is not overclocking the CPU or PCI bus)

you have nvidia streaming, streaming depends on a proper function of the network drivers.
You have two very old network drivers installed. You will want to update them both.
\SystemRoot\system32\DRIVERS\e1c62x64.sys Fri Aug 10 15:44:15 2012
Intel(R) 82579V Gigabit Network Connection driver
https://downloadcenter.intel.com/default.aspx

and

\SystemRoot\system32\drivers\BCM42RLY.sys Mon Feb 20 23:41:04 2012
Broadcom iLine10(tm) PCI Network Adapter
http://www.broadcom.com/support/

I think one of the bugchecks was caused by a bug in one of these two drivers.
(not sure which network device you were actually using)

You also have various drivers installed that can cause issues like memory corruption but
I would focus on direct causes first and fix those before looking at the obscure problems.

machine"
BIOS Version 1903
BIOS Release Date 08/19/2013
Manufacturer ASUSTeK COMPUTER INC.
Product MAXIMUS V EXTREME
Version Rev 1.xx
Processor Version Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Processor Voltage 8ah - 1.0V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3518MHz




 

Chase Quinnell

Honorable
Sep 6, 2013
10
0
10,510
Before I had a chance to implement some of your solutions, another bluescreen occured. This one during a session of RAGE. SLI has been disabled and at the time I had been using older nVidia drivers after rolling back to a previous version I never had issues with.

Link: https://drive.google.com/file/d/0By27ImNFmqETcy1RbEgwUjJ3MFE/edit?usp=sharing

Additionally, you suggested updating two network drivers. There are no new network drivers for the gigabit driver or the broadcom iLine driver you mentioned. Those are the latest drivers for my motherboard (as checked with the mfgr website as well as the Asus Maximus V motherboard support page).

I am disabling my overclock software as well as the overclock on my CPU and GPU. I have also proceeded to close the .exe running in the background in order to prevent it from performing any function at all. I have performed a clean uninstall and reinstall of all nVidia drivers and have temporarily disabled the nVidia audio drivers (I am not using HDMI or displayport). I will update when/if next crash occurs.
 
i think the last bugcheck was caused by intel power management driver from 2009
\SystemRoot\system32\DRIVERS\intelppm.sys Mon Jul 13 16:19:25 2009
I would update from intel or from your motherboard vendor.






 
edit: in a previous bugcheck you had a key server service installed
and something running as 42930afd-c8b

programs running with a different name on each boot tend to be bad news. virus/rootkits
-------------


edit: also run the system file checker, start cmd.exe as a admin
then run the comand
sfc.exe /scannow

this will check your core windows files for corruption and attempt to repair them if they are corrupt. I used the debugger and did not detect any core windows files that were corrupted while in memory but I can only check certain drivers with the debug image.

=================
you have so many very questionable drivers installed it is very hard to tell you what to look for.

At this point I would confirm that a memtest86 tests works
then that a full virus scan does not pick up a virus.
you might also run seatools on your hard drive
http://www.seagate.com/support/downloads/item/seatools-win-master/

if these work, I would run verifier.exe on all 35 of the third party drivers you have installed.
Or start removing software.

your asmedia usb 3 driver \SystemRoot\system32\DRIVERS\asmthub3.sys Wed Nov 02 20:00:32 2011
is likely to be corrupting memory.

-looks like you have 2 virus scanners installed
- you have some very old bluetooth drivers installed
- very old bluetooth driver firmware update driver installed
- some adobe driver from 2008 ?
\SystemRoot\System32\Drivers\adfs.SYS Thu Jun 26 13:52:37 2008


itunes driver from 2012
VirtualBox USB Monitor Driver from company Oracle

also some overclock software installed RTCore64.sys

and who knows what this is f1211e21-217 but it is loaded or the memory dump is corrupted.

maybe information is being read off your harddrive incorrectly because of bad sectors?

you might consider a full wipe of the drive including a full format (not a quick format) and reinstall Windows and service pack.

otherwise run windows verifier.exe and set debug flags to make windows bugcheck if one of your drivers has bugs in it.
here is info on how to start verifier

http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

sorry, not the clearest help you could get.
if i were to flat out guess I would disable or update the asmedia usb 3 driver because of the date and that so many people had problems with the old driver (memory corruption)

the last bugcheck was x64_ip_misaligned (considered a hardware failure)