Troubleshooting the video card or drivers MSI-R9 290x

tiphound

Reputable
Sep 7, 2014
2
0
4,510
Hello! Thanks for even taking a look at this hopefully the discussion and solutions offered will be of help to not only myself but others who are having similar issue.

I am having issues having my video card work with any driver at all except the "Microsoft Basic Display adapter". I'm don't think that the video card is fried since it does give video output. I have tried doing a clean install of windows after trying to re install drivers.

  • These are things I have done and general background information
    ■ The video card boots up, fans spin and is recognized by my motherboard as existing in the PCIE slot.
    ■ PSU cables are attached to all respective slots.■ When trying to uninstall and install a driver I have been using Display driver uninstaller
    ■ I have tried to install drivers through both the catalyst installer and the device manager "update installer." from AMD and MSI's website as well as the driver that came with the CD, but the computer will crash with either that "stuttering sound" or just go black. I have tried using both drivers for windows 8, when that didn't work i upgraded to windows 8.1 to take advantage of using those drivers.
    ■ Not sure if it was a step in the right direction but under safemode i was able to install a driver so that it at least shows up under the device manager as a device, but if i exit safe mode or enable the driver under normal conditions the screen will go to black.

I'm really at wits end on this as this has taken at least 10-16 hrs trying to troubleshoot this In any way.. I wish I could go back to the building phase as that part was full of wonder and fun!

I know and understand that everyone reading this is taking time out of their day, I would greatly appreciate any resources to check out or possible alternatives that you are aware of.
  • Parts used on the build
    Video Card- MSI-R9 290x
    MOBO- AsRock297extreme 4
    PSU-NEX750 Bronze
    ■ For a full list go here
 
Solution
To manually uninstll your current GPU driver via Windows:

Go to: Control Panel > System > Device Manager > Display Adapters > Right-Click your GPU and select 'Properties' > Click 'Drivers' Tab > Select 'Uninstall'.

Always install drivers via the installer.exe you download from the manufacturer's website.

Try setting your desktop resolution to 800x600 and installing the latest (non-beta) driver from AMD's website, then rebooting. Ensure the desktop is set to 800x600 throughout this process.

It's possible the Graphics Card simply doesn't like whatever resolution the driver / driver installer is setting it to during the driver installation. 800x600 is a universally compatible resolution. Once the driver is...
To manually uninstll your current GPU driver via Windows:

Go to: Control Panel > System > Device Manager > Display Adapters > Right-Click your GPU and select 'Properties' > Click 'Drivers' Tab > Select 'Uninstall'.

Always install drivers via the installer.exe you download from the manufacturer's website.

Try setting your desktop resolution to 800x600 and installing the latest (non-beta) driver from AMD's website, then rebooting. Ensure the desktop is set to 800x600 throughout this process.

It's possible the Graphics Card simply doesn't like whatever resolution the driver / driver installer is setting it to during the driver installation. 800x600 is a universally compatible resolution. Once the driver is successfully installed you can select from all the resolutions the GPU can display.
 
Solution

tiphound

Reputable
Sep 7, 2014
2
0
4,510
In case anyone has a similar problem. I called MSI and they said that even though the card displays the basic driver since I am unable to install any drivers it must be a hardware issue and suggested I file an RMA.

Thanks you Thelps for the help and your time!