Blue Screen in idle - Windows has recovered from an unexpected shutdown
Tags:
- Intel i5
-
Windows
-
Systems
- Shutdown
- Windows 7
-
SSD
- Blue Screen
Last response: in Systems
casboult
September 7, 2014 9:22:03 PM
Everytime i leave my newly built PC in idle for about an hour or so it blue screens and i get the error in the title. I'm running windows 7.
Could it be my SSD?
Also when i try to update windows i cant update some internet explorer 11 update it always fails, not sure if this is related.
Anyways:
Windows has recovered from an unexpected shutdown.
Problem Details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F839028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\090814-5054-01.dmp
C:\Users\Jason Casboult\AppData\Local\Temp\WER-7332-0.sysdata.xml
Could it be my SSD?
Also when i try to update windows i cant update some internet explorer 11 update it always fails, not sure if this is related.
Anyways:
Windows has recovered from an unexpected shutdown.
Problem Details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F839028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\090814-5054-01.dmp
C:\Users\Jason Casboult\AppData\Local\Temp\WER-7332-0.sysdata.xml
More about : blue screen idle windows recovered unexpected shutdown
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Reply to casboult
Boot into Safe Mode (F8) and do a Computer Repair - http://windows.microsoft.com/en-au/windows/advanced-sta...
What files does the dump file refer to? if ntoskrnl - do a clean reinstall of graphics card drivers.
Also do a Checkdisk and virus scan (eg Avast, Malwarebytes)
What files does the dump file refer to? if ntoskrnl - do a clean reinstall of graphics card drivers.
Also do a Checkdisk and virus scan (eg Avast, Malwarebytes)
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casboult
September 7, 2014 11:33:08 PM
i7Baby said:
Boot into Safe Mode (F8) and do a Computer Repair - http://windows.microsoft.com/en-au/windows/advanced-sta...What files does the dump file refer to? if ntoskrnl - do a clean reinstall of graphics card drivers.
Also do a Checkdisk and virus scan (eg Avast, Malwarebytes)
Sorry for being so noob this is my first pc build and i dont know a whole lot, how do i perform a computer repair i nsafe mode, do i need my startup disk?
How do I open the file dump? it keeps saying access denied when i try open it with notepad.
Update: when i try to configure a device in troubleshoot, it finds a "PCISimple Communications Controller" driver to install. However it fails to install because:
Hardware and Devices Publisher details
Issues found
PCI Simple Communications Controller doesn't have a driverPCI Simple Communications Controller doesn't have a driver
There is no driver installed for PCI Simple Communications Controller. Not fixed Not Fixed
Apply solution for driver problem Completed
Install a driver for this device Completed
Hardware changes might not have been detectedHardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present
Issues found Detection details
6 PCI Simple Communications Controller doesn't have a driver Not fixed Not Fixed
There is no driver installed for PCI Simple Communications Controller.
InformationalDevice information
Name: PCI Simple Communications Controller
ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_1C3A1458&REV_00\3&11583659&0&B0
Error code: 28
Apply solution for driver problem Completed
Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed
The driver for PCI Simple Communications Controller is not installed. Install the latest driver for the device.
5 Hardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Scanning might find new devices attached to your computer and install them.
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Reply to casboult
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Related resources
- Windows has recovered from an unexpected shutdown!!! - Forum
- Windows has recovered from and unexpected shutdown - Forum
- I am facing a problem saying that "WINDOWS HAS RECOVERED FROM AN UNEXPECTED SHUTDOWN" . - Forum
- Windows has recovered from an unexpected shutdown - Forum
- windows has recovered from an unexpected shutdown - Forum
Read the link I posted. It shows you how to use Safe Mode.
You need to Google how to open dump files eg http://social.technet.microsoft.com/Forums/windows/en-U...
You need to Google how to open dump files eg http://social.technet.microsoft.com/Forums/windows/en-U...
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Reply to i7Baby
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casboult
September 8, 2014 12:57:15 AM
i7Baby said:
Read the link I posted. It shows you how to use Safe Mode.You need to Google how to open dump files eg http://social.technet.microsoft.com/Forums/windows/en-U...
https://onedrive.live.com/redir?resid=922C14B3D6F51587!195&authkey=!ABfdy-NwyZOmd3k&ithint=file%2crar
thats a link to all the .dmp files taht happened today.
I tried to do a full virus scan off my computer using Norton. Everytime i try do a full scan it blue screens. the files in that link are some of those bluescreens.
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casboult
September 8, 2014 12:59:31 AM
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Reply to casboult
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The I'd uninstall Norton's and change to Avast (Free version) from http://download.cnet.com/Avast-Free-Antivirus-2014/3000...
You can also support Avast with an occasional scan from Malwarebytes - https://www.malwarebytes.org/ (free version again)
I can't open rar files. Just post the error codes and filenames.
You can also support Avast with an occasional scan from Malwarebytes - https://www.malwarebytes.org/ (free version again)
I can't open rar files. Just post the error codes and filenames.
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Reply to i7Baby
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casboult
September 8, 2014 1:55:59 AM
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casboult
September 8, 2014 2:20:34 AM
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Users\Jason Casboult\Desktop\090814-5194-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03419000 PsLoadedModuleList = 0xfffff800`0365c890
Debug session time: Mon Sep 8 12:54:54.393 2014 (UTC + 10:00)
System Uptime: 0 days 2:17:00.579
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800d68f028, bf800000, 200401}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d68f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: ubssrv_oc_only
CURRENT_IRQL: f
STACK_TEXT:
fffff880`009c8a58 fffff800`03a10a3b : 00000000`00000124 00000000`00000000 fffffa80`0d68f028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`035a5463 : 00000000`00000001 fffffa80`0d690d30 00000000`00000000 fffffa80`0d690d80 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03a10700 : 00000000`00000728 fffffa80`0d690d30 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03a10052 : fffffa80`0d690d30 fffff880`009c8e30 fffffa80`0d690d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03a0ff0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03a03e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`0348d4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`0348d313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff800`034857b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`08521638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0x208
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Users\Jason Casboult\Desktop\090814-5194-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03419000 PsLoadedModuleList = 0xfffff800`0365c890
Debug session time: Mon Sep 8 12:54:54.393 2014 (UTC + 10:00)
System Uptime: 0 days 2:17:00.579
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800d68f028, bf800000, 200401}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d68f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: ubssrv_oc_only
CURRENT_IRQL: f
STACK_TEXT:
fffff880`009c8a58 fffff800`03a10a3b : 00000000`00000124 00000000`00000000 fffffa80`0d68f028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`035a5463 : 00000000`00000001 fffffa80`0d690d30 00000000`00000000 fffffa80`0d690d80 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03a10700 : 00000000`00000728 fffffa80`0d690d30 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03a10052 : fffffa80`0d690d30 fffff880`009c8e30 fffffa80`0d690d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03a0ff0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03a03e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`0348d4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`0348d313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff800`034857b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`08521638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0x208
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
---------
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Reply to casboult
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casboult
September 8, 2014 2:53:02 AM
Google finds - http://www.driverscape.com/download/pci-simple-communic...
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Reply to i7Baby
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casboult
September 8, 2014 3:01:45 AM
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casboult
September 8, 2014 3:12:04 AM
casboult
September 8, 2014 4:05:13 AM
casboult
September 8, 2014 4:46:36 AM
For the first time ever, my computer just virus scanned and went into idle successfully for at least half an hour (i came back to check it).
- Gigabyte GA-Z97X-UD3H LGA 1150 Motherboard
- Corsair CS750M 750W 80+ Gold Modular Power Supply
- Samsung SH-224DB (BB) 24x Internal SATA OEM DVD Burner Drive
- G.SKILL RipjawsX 16GB (2x 8GB) DDR3 1600MHz Desktop Memory F3-12800CL10D-16GBXL
Kingston SSDNow V300 120GB 2.5" SATA III SSD SV300S37A/120G
- Western Digital WD1003FZEX WD 1TB Black 3.5” 7200RPM SATA3 Hard Drive
- Gigabyte GeForce GTX 780 3GB Overclock Video Card
- Intel Core i5 4690K Quad Core LGA 1150 3.5GHz Unlocked CPU Processor
- Cooler Master K281 Gaming Mid-Tower Case
- Corsair Hydro Series H75 Liquid CPU Cooler
- Microsoft Windows 7 Professional DVD SP1 64-Bit OEM
- Gigabyte GA-Z97X-UD3H LGA 1150 Motherboard
- Corsair CS750M 750W 80+ Gold Modular Power Supply
- Samsung SH-224DB (BB) 24x Internal SATA OEM DVD Burner Drive
- G.SKILL RipjawsX 16GB (2x 8GB) DDR3 1600MHz Desktop Memory F3-12800CL10D-16GBXL
Kingston SSDNow V300 120GB 2.5" SATA III SSD SV300S37A/120G
- Western Digital WD1003FZEX WD 1TB Black 3.5” 7200RPM SATA3 Hard Drive
- Gigabyte GeForce GTX 780 3GB Overclock Video Card
- Intel Core i5 4690K Quad Core LGA 1150 3.5GHz Unlocked CPU Processor
- Cooler Master K281 Gaming Mid-Tower Case
- Corsair Hydro Series H75 Liquid CPU Cooler
- Microsoft Windows 7 Professional DVD SP1 64-Bit OEM
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Reply to casboult
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Best solution
You should be able to get a driver set from http://www.gigabyte.com.au/products/product-page.aspx?p...
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Reply to i7Baby
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casboult
September 8, 2014 5:06:24 AM
i just installed:
Intel Management Engine Interface
(Note) Please installing Microsoft Hot fix first, if operation system is Windows 7.
(i think that relates to the PCI) The PCI controller is gone. I think we may ahve fixed it!
I'm gonna download the rest and see if they need to be updated. I'm gonna go to bed and let my computer idle all night and ill see if its bluescreened by the morning. THANK YOU!
Intel Management Engine Interface
(Note) Please installing Microsoft Hot fix first, if operation system is Windows 7.
(i think that relates to the PCI) The PCI controller is gone. I think we may ahve fixed it!
I'm gonna download the rest and see if they need to be updated. I'm gonna go to bed and let my computer idle all night and ill see if its bluescreened by the morning. THANK YOU!
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Reply to casboult
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edit: uninstall Gigabyte Apps Center
ubssrv_oc_only.exe
and see if you still get a bugcheck
remove this driver
C:\Windows\GVTDrv64.sys Tue Sep 05 00:10:02 2006 (44FD22CA)
Gigabyte Easy Tune 6 driver from 2006 ???
you should also apply the intel chipset updates
from https://downloadcenter.intel.com/Detail_Desc.aspx?Dwnld...
=========================
first bugcheck 0x124
was called by the CPU
Error Type : Micro-Architectural Error
Severity : Fatal
Error : Internal unclassified (Proc 3 Bank 1)
machine info:
Manufacturer Gigabyte Technology Co., Ltd.
Product Z97X-UD3H-CF
Version x.x
BIOS Release Date 04/25/2014
BIOS Version F4
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3500MHz
memory F3-12800CL10-8GBXL Speed 1333MHz
ubssrv_oc_only.exe
and see if you still get a bugcheck
remove this driver
C:\Windows\GVTDrv64.sys Tue Sep 05 00:10:02 2006 (44FD22CA)
Gigabyte Easy Tune 6 driver from 2006 ???
you should also apply the intel chipset updates
from https://downloadcenter.intel.com/Detail_Desc.aspx?Dwnld...
=========================
first bugcheck 0x124
was called by the CPU
Error Type : Micro-Architectural Error
Severity : Fatal
Error : Internal unclassified (Proc 3 Bank 1)
machine info:
Manufacturer Gigabyte Technology Co., Ltd.
Product Z97X-UD3H-CF
Version x.x
BIOS Release Date 04/25/2014
BIOS Version F4
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3500MHz
memory F3-12800CL10-8GBXL Speed 1333MHz
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Reply to johnbl
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casboult
September 8, 2014 1:27:24 PM
casboult
September 9, 2014 5:37:16 AM
casboult
September 12, 2014 3:43:13 PM
any chance you have a current memory .dmp ?
and have removed the overclock driver from 2006?
Hi the bsod is happening again. i left my computer idle while i went out for half an hour and i found it with the same bsod error.
I then tried a virus scan and it got the bsod again.
and have removed the overclock driver from 2006?
casboult said:
i7Baby said:
Yes - just to check. If they're OK, then the pci driver was the only problem.Hi the bsod is happening again. i left my computer idle while i went out for half an hour and i found it with the same bsod error.
I then tried a virus scan and it got the bsod again.
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Reply to johnbl
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casboult
September 12, 2014 5:53:43 PM
casboult
September 12, 2014 5:56:02 PM
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [D:\Users\Jason Casboult\Desktop\091314-5600-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0305b000 PsLoadedModuleList = 0xfffff800`0329e890
Debug session time: Sat Sep 13 08:34:22.562 2014 (UTC + 10:00)
System Uptime: 0 days 0:01:38.748
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800ffce028, bf800000, 200401}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800ffce028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 2
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: ubssrv_oc_only
CURRENT_IRQL: f
STACK_TEXT:
fffff880`009c8a58 fffff800`03024a3b : 00000000`00000124 00000000`00000000 fffffa80`0ffce028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`031e7463 : 00000000`00000001 fffffa80`0ffcfd30 00000000`00000000 fffffa80`0ffcfd80 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03024700 : 00000000`00000728 fffffa80`0ffcfd30 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03024052 : fffffa80`0ffcfd30 fffff880`009c8e30 fffffa80`0ffcfd30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03023f0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03017e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`030cf4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`030cf313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff800`030c77b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0e9a6638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0x208
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
Followup: MachineOwner
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casboult
September 13, 2014 1:58:46 PM
johnbl said:
any chance you have a current memory .dmp ?and have removed the overclock driver from 2006?
casboult said:
i7Baby said:
Yes - just to check. If they're OK, then the pci driver was the only problem.Hi the bsod is happening again. i left my computer idle while i went out for half an hour and i found it with the same bsod error.
I then tried a virus scan and it got the bsod again.
any suggestions?
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Reply to casboult
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remove your overclocking software you have installed and running. after you have done that I can look at a memory .dmp file again to see if I can see a cause. If the problem is in a driver, you would want to use verifier.exe and set debugging flags and increase the memory dump file type from a minidump to a kernel dump. Then wait for the next bugcheck and put it up on a server share.
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Reply to johnbl
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casboult
September 15, 2014 3:32:17 PM
Hey i think i found the problem.
If you look at the dumps i posted, there is an error with the process: ubssrv_oc_only
I googled the process and apparently Gigabyte App Centre apps use this process commonly. It is also apparently known that Norton can bug out when the app centre is using is. so i deleted the app centre and all seems to work fine now. I looked at what the app centre had and its never something id use anyway so its not a big deal not having it.
I'll wait a week to see if all goes well.
Thanks for your time and help, without you guys i would never of been able to fix it
If you look at the dumps i posted, there is an error with the process: ubssrv_oc_only
I googled the process and apparently Gigabyte App Centre apps use this process commonly. It is also apparently known that Norton can bug out when the app centre is using is. so i deleted the app centre and all seems to work fine now. I looked at what the app centre had and its never something id use anyway so its not a big deal not having it.
I'll wait a week to see if all goes well.
Thanks for your time and help, without you guys i would never of been able to fix it
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