Blue Screen in idle - Windows has recovered from an unexpected shutdown

casboult · Sep 8, 2014

Everytime i leave my newly built PC in idle for about an hour or so it blue screens and i get the error in the title. I'm running windows 7.

Could it be my SSD?
Also when i try to update windows i cant update some internet explorer 11 update it always fails, not sure if this is related.

Anyways:

Windows has recovered from an unexpected shutdown.

Problem Details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F839028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\090814-5054-01.dmp
C:\Users\Jason Casboult\AppData\Local\Temp\WER-7332-0.sysdata.xml

i7Baby · Sep 8, 2014

Boot into Safe Mode (F8) and do a Computer Repair - http://windows.microsoft.com/en-au/windows/advanced-startup-options-including-safe-mode#1TC=windows-7

What files does the dump file refer to? if ntoskrnl - do a clean reinstall of graphics card drivers.

Also do a Checkdisk and virus scan (eg Avast, Malwarebytes)

casboult · Sep 8, 2014

i7Baby :

Sorry for being so noob this is my first pc build and i dont know a whole lot, how do i perform a computer repair i nsafe mode, do i need my startup disk?
How do I open the file dump? it keeps saying access denied when i try open it with notepad.

Update: when i try to configure a device in troubleshoot, it finds a "PCISimple Communications Controller" driver to install. However it fails to install because:

Hardware and Devices Publisher details

Issues found
PCI Simple Communications Controller doesn't have a driverPCI Simple Communications Controller doesn't have a driver
There is no driver installed for PCI Simple Communications Controller. Not fixed Not Fixed
Apply solution for driver problem Completed
Install a driver for this device Completed

Hardware changes might not have been detectedHardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed

Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present

Issues found Detection details

6 PCI Simple Communications Controller doesn't have a driver Not fixed Not Fixed

There is no driver installed for PCI Simple Communications Controller.
InformationalDevice information
Name: PCI Simple Communications Controller
ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_1C3A1458&REV_00\3&11583659&0&B0
Error code: 28

Apply solution for driver problem Completed

Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed

The driver for PCI Simple Communications Controller is not installed. Install the latest driver for the device.

5 Hardware changes might not have been detected Detected Detected

Scan for recent hardware changes Completed

Scanning might find new devices attached to your computer and install them.

i7Baby · Sep 8, 2014

Read the link I posted. It shows you how to use Safe Mode.

You need to Google how to open dump files eg http://social.technet.microsoft.com/Forums/windows/en-US/b807acc3-7661-4561-bc9d-87b3276d0faa/how-do-i-open-dmp-files?forum=w7itproperf

casboult · Sep 8, 2014

i7Baby :

https://onedrive.live.com/redir?resid=922C14B3D6F51587!195&authkey=!ABfdy-NwyZOmd3k&ithint=file%2crar

thats a link to all the .dmp files taht happened today.

I tried to do a full virus scan off my computer using Norton. Everytime i try do a full scan it blue screens. the files in that link are some of those bluescreens.

casboult · Sep 8, 2014

sorry the correct link is:

http://1drv.ms/1qzjM3A

i7Baby · Sep 8, 2014

The I'd uninstall Norton's and change to Avast (Free version) from http://download.cnet.com/Avast-Free-Antivirus-2014/3000-2239_4-10019223.html

You can also support Avast with an occasional scan from Malwarebytes - https://www.malwarebytes.org/ (free version again)

I can't open rar files. Just post the error codes and filenames.

casboult · Sep 8, 2014

http://1drv.ms/1rt06dY

thats the link to the .dmp files

casboult · Sep 8, 2014

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\Users\Jason Casboult\Desktop\090814-5194-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03419000 PsLoadedModuleList = 0xfffff800`0365c890
Debug session time: Mon Sep 8 12:54:54.393 2014 (UTC + 10:00)
System Uptime: 0 days 2:17:00.579
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800d68f028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d68f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: ubssrv_oc_only

CURRENT_IRQL: f

STACK_TEXT:
fffff880`009c8a58 fffff800`03a10a3b : 00000000`00000124 00000000`00000000 fffffa80`0d68f028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`035a5463 : 00000000`00000001 fffffa80`0d690d30 00000000`00000000 fffffa80`0d690d80 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03a10700 : 00000000`00000728 fffffa80`0d690d30 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03a10052 : fffffa80`0d690d30 fffff880`009c8e30 fffffa80`0d690d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03a0ff0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03a03e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`0348d4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`0348d313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff800`034857b8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`08521638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0x208

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

i7Baby · Sep 8, 2014

So two things - hardware failure and driver failure.

Go through Control Panel, Device Manager and check whether they are all working properly and their driver is up to date

do a Checkdisk and virus scan (eg Avast, Malwarebytes)

casboult · Sep 8, 2014

So everything is up to date except PCISimple Communications controller. This wont update as i get the error windows could not find driver software for your device.

I also performed a checkdisk and it went through it all ok

i7Baby · Sep 8, 2014

Google finds - http://www.driverscape.com/download/pci-simple-communications-controller

casboult · Sep 8, 2014

that downloads a program where you have to pay to update drivers

i7Baby · Sep 8, 2014

So what have you found when you Googled?

i7Baby · Sep 8, 2014

http://www.sevenforums.com/drivers/144973-driver-found-pci-simple-communication-controller.html

casboult · Sep 8, 2014

the driver is related to my CPU right? do you think this could be the problem, or you reckon hardware? btw that driver d/l in the link isnt compatible with windows 7. I feel like ive looked everywhere and cant find a fix, do you think we can do it? im losing hope

casboult · Sep 8, 2014

update: my norton scan just worked for the first time ever after a reset

i7Baby · Sep 8, 2014

Its a controller on your motherboard to control how your pcie slots work with eg graphics cards, wifi cards, pcie storage devices, etc etc

The driver should be downloaded from your motherboard's website.

Post your complete build in detail.

casboult · Sep 8, 2014

For the first time ever, my computer just virus scanned and went into idle successfully for at least half an hour (i came back to check it).

- Gigabyte GA-Z97X-UD3H LGA 1150 Motherboard
- Corsair CS750M 750W 80+ Gold Modular Power Supply
- Samsung SH-224DB (BB) 24x Internal SATA OEM DVD Burner Drive
- G.SKILL RipjawsX 16GB (2x 8GB) DDR3 1600MHz Desktop Memory F3-12800CL10D-16GBXL
Kingston SSDNow V300 120GB 2.5" SATA III SSD SV300S37A/120G
- Western Digital WD1003FZEX WD 1TB Black 3.5” 7200RPM SATA3 Hard Drive
- Gigabyte GeForce GTX 780 3GB Overclock Video Card
- Intel Core i5 4690K Quad Core LGA 1150 3.5GHz Unlocked CPU Processor
- Cooler Master K281 Gaming Mid-Tower Case
- Corsair Hydro Series H75 Liquid CPU Cooler
- Microsoft Windows 7 Professional DVD SP1 64-Bit OEM

i7Baby · Sep 8, 2014

You should be able to get a driver set from http://www.gigabyte.com.au/products/product-page.aspx?pid=4960#dl

casboult · Sep 8, 2014

i just installed:

Intel Management Engine Interface
(Note) Please installing Microsoft Hot fix first, if operation system is Windows 7.

(i think that relates to the PCI) The PCI controller is gone. I think we may ahve fixed it!

I'm gonna download the rest and see if they need to be updated. I'm gonna go to bed and let my computer idle all night and ill see if its bluescreened by the morning. THANK YOU!

i7Baby · Sep 8, 2014

OK. If there's still problems, install the UEFI (Easy Tune) that came on the disk with your motherboard. Post your cpu temps - at idle and while gaming. It could be your cpu getting too hot too.

johnbl · Sep 8, 2014

edit: uninstall Gigabyte Apps Center
ubssrv_oc_only.exe

and see if you still get a bugcheck

remove this driver
C:\Windows\GVTDrv64.sys Tue Sep 05 00:10:02 2006 (44FD22CA)
Gigabyte Easy Tune 6 driver from 2006 ???

you should also apply the intel chipset updates
from https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775

=========================
first bugcheck 0x124
was called by the CPU
Error Type : Micro-Architectural Error
Severity : Fatal
Error : Internal unclassified (Proc 3 Bank 1)
machine info:
Manufacturer Gigabyte Technology Co., Ltd.
Product Z97X-UD3H-CF
Version x.x
BIOS Release Date 04/25/2014
BIOS Version F4
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3500MHz

memory F3-12800CL10-8GBXL Speed 1333MHz

casboult · Sep 8, 2014

just woke up still no bsod after a night of idle. Do i need to go into BIOS to post cpu temps?

i7Baby · Sep 8, 2014

Yes - just to check. If they're OK, then the pci driver was the only problem.

Blue Screen in idle - Windows has recovered from an unexpected shutdown

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