Hi guys,
This may be futile, but I thought I'd come here with help. My father is not great with computers and has some how disabled the wifi on his laptop. I'm not in the same state as him, so I'm trying to help him over the phone, but haven't had luck yet. He has a Sony Vaio that's running windows 7. The wifi is working on his ipad and on a different laptop, so the router isn't the problem. He's tried restarting the router and his computer, but hasn't had any luck.
He says that he inadvertently clicked deny access to something (he's not positive what, although he thinks it had "intel" in the message) and since then he hasn't been able to connect to the home internet. He was able to connect to his work's wi-fi, but for some reason he's only unable to connect to the home one.
Any trouble shooting advice? He has AVG on his computer. I've tried temporarily disabling it, and that didn't help. I also tried to do a system restore, but he got the message that system restore failed due to his Antivirus software running. His internet service provider is Cable One.
Thanks in advance for any help!
This may be futile, but I thought I'd come here with help. My father is not great with computers and has some how disabled the wifi on his laptop. I'm not in the same state as him, so I'm trying to help him over the phone, but haven't had luck yet. He has a Sony Vaio that's running windows 7. The wifi is working on his ipad and on a different laptop, so the router isn't the problem. He's tried restarting the router and his computer, but hasn't had any luck.
He says that he inadvertently clicked deny access to something (he's not positive what, although he thinks it had "intel" in the message) and since then he hasn't been able to connect to the home internet. He was able to connect to his work's wi-fi, but for some reason he's only unable to connect to the home one.
Any trouble shooting advice? He has AVG on his computer. I've tried temporarily disabling it, and that didn't help. I also tried to do a system restore, but he got the message that system restore failed due to his Antivirus software running. His internet service provider is Cable One.
Thanks in advance for any help!
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