Need help, too many problems to list!!

Saint Grimm

Distinguished
Feb 25, 2014
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Okay, I've been having A LOT of issues over the past few months, I'm not sure if this is even the right place to post this, but the problem started with memory/cpu so this is where I'm posting...


Early this year, probably around February maybe, the computer was revving up really loud which had always been fixed in the past by a cleaning. Everyone in my household smokes, plus the tower is sitting on the floor so it can get pretty grimy in there.

I usually do all of the maintenance to my person PC myself, but while I was asleep the computer was REALLY whining and my mother decided to clean it before I woke up. (From what I understand, the loud revving/whining sound is the fan really being put to work, when the computer was idle it was revving loudly, which is why she decided to clean it before I had the chance to)

When she took the fan off, the CPU came with it and ended up having bent pins, so she attempted to put one off an older computer on it, and it burnt the old CPU up completely, the pins were scorched black. So, we ordered a new CPU, same exact kind that came with the PC, but there was a small difference when we got it.

The new fan had a clip while the original one screwed into place. So, we just used the old fan with the new CPU, However, under system, it was saying only 1GB out of 10gb of RAM was usable, we found out some of the memory was bad and replaced it.

Everything worked fine for a short while, then I started getting blue screens. I can't remember the error code I get because anymore, I don't even read it, I simply restart the PC, however, I did look into the cause when it first started and found out that the cause was the CPU is trying to access memory that doesn't exist.

Usually before a bluescreen I have what I would consider WAAAY too many things going at once. I often play heavy end games, such as a heavily modded skyrim or online games while also watching youtube videos and/or facebook videos while on facebook with itunes open listening to music, etc etc. If I have too many visual things running at once, the screen flashes and a popup comes up on the task bar telling me that the display driver quit responding and has recovered. About 50% of the time, this is followed by the blue screen that gives the error that I've found online means the CPU tried to access memory that doesn't exist.

One day, after a blue screen, I started getting a run DLL error every time I start the computer. The error is that cli8ydk.cpp cannot be found, however, this so far hasn't caused me any problems except one, and the two things may be completely unrelated, I'm not sure. I couldn't find ANY info on google about the cli8ydk.cpp, so I have no clue what it is...

My other error is windows support assistant quits working A LOT (which may be related to cli8ydk.cpp?) The error message i get is:

"HPSF.exe has stopped working

This application has encountered a serious problem and must close. Click "OK" to automatically restart this application."

No matter which option I choose (Close or OK), the same thing pops up about an hour later, which I also don't understand because clicking close is not supposed to automatically restart support assistant, but for it to stop working again, it MUST restart it.

I've also found that now, under "system" I cannot see how much RAM or the CPU I have.... It simply says:

"Processor: Not available
Installed Memory (RAM): Not available"

but everything else shows up correctly, it even says I have a 5.0 rating.

So, I willingly brought my mom into this one. We decided maybe I should try updating my display driver to see if it fixes any problems, as I haven't updated it in a good while. And we found that yes, there was an update available. AMD catalyst 14.4. But the first 3 times it wouldn't install. It said it was installing, but didn't do anything when it was finished.

This morning I did two things. Well, when my mom got home from work she did one of them, I did the other. I woke up to my computer doing a windows memory diagnostics test. I'm not sure if that's the same thing as memtest or not? But anyway, it said it would restart the PC when it was completed and show the results upon restart. At 95% it restarted the PC, everything started up as usual (including the cli8ydk.cpp error) and no results were shown.

So, I decided I'd try again to update the display driver. It installed correctly and said the computer needed to be rebooted, so i clicked "reboot now" and when the computer came back on, I got a NEW error.

"explorer.exe could not start because gdiplus.dll is missing"

Well, of course, my desktop wouldn't show up or anything, so I hit ctrl+alt+delete and opened task managed, clicked "run" and typed in explorer.exe and my desktop came up correctly and so did the cli8ydk.cpp error, and has thus far, been working as usual, though I haven't tried playing any games or anything yet to see how they work, in fact I came straight here and started typing this long post.



If it affects anything, I have an angelica motherboard, running windows 7 and my comp is a HP pavilion h8-1214, graphics card is Radeon HD 7450

I have 12GB RAM installed and can't recall the processor due to it not telling me, but I BELIEVE it is a 6 core.
 
Solution
Hi

Not sure if you have resolved this issue of yours or not.
I think that your best course of action would be to back up your system and do a re-install. Since you using a HP, you can do a system restore.
It sounds to me like you might have picked up a virus/spyware or both infection which has been changing permissions etc on your Windows system.
OR
Your system just took a nasty shock from that CPU blowout you had. Faulty RAM etc does weird things to software.
Also, when cleaning your system out, make sure the CPU heatsink is dust free and don't forget the thermal grease when you put it back on.
Hi

Not sure if you have resolved this issue of yours or not.
I think that your best course of action would be to back up your system and do a re-install. Since you using a HP, you can do a system restore.
It sounds to me like you might have picked up a virus/spyware or both infection which has been changing permissions etc on your Windows system.
OR
Your system just took a nasty shock from that CPU blowout you had. Faulty RAM etc does weird things to software.
Also, when cleaning your system out, make sure the CPU heatsink is dust free and don't forget the thermal grease when you put it back on.
 
Solution