Win7_Driver_Fault Need help fixing BSOD
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- Blue Screen
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Components
- Computers
Last response: in Components
Simon8198
September 9, 2014 12:04:33 PM
I am sorry if this is in the wrong part of the forums but I recently have been recently getting the BSOD while I use my computer. I have recently changed my graphics card and PSU. I would be very thankful If you can help solve my problem as I am a bit of a noob at computers. I will be posting the Windows Debugging of the minidump I get.
Computer Specs:
AM3+ FX-4100 X4 Retail
Samsung 1TB Sata2 32MB Spinpoint F3 HD103SJ
ASUS M5A78L-M USB3 DDR3 760 AM3+ SATA II
Ballistix Sport 8GB x 4
Windows Ultimate 64bit
Corsair CP-9020062-UK RM Series RM1000 80 Plus Gold 1000W ATX/EPS Fully Modular Power Supply Unit
XFX Radeon R9 290 DD Edition Graphics Card (4GB, GDDR5)
Computer Specs:
AM3+ FX-4100 X4 Retail
Samsung 1TB Sata2 32MB Spinpoint F3 HD103SJ
ASUS M5A78L-M USB3 DDR3 760 AM3+ SATA II
Ballistix Sport 8GB x 4
Windows Ultimate 64bit
Corsair CP-9020062-UK RM Series RM1000 80 Plus Gold 1000W ATX/EPS Fully Modular Power Supply Unit
XFX Radeon R9 290 DD Edition Graphics Card (4GB, GDDR5)
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\090914-66706-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*c:\debug_symbols*http://msdl.microsoft.com/download/symbols Symbol search path is: SRV*c:\debug_symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 Machine Name: Kernel base = 0xfffff800`02e61000 PsLoadedModuleList = 0xfffff800`030a4890 Debug session time: Tue Sep 9 16:58:35.841 2014 (UTC + 1:00) Loading Kernel Symbols . Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. ................................................... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa801a7eb038, 0, 0} Probably caused by : AuthenticAMD Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa801a7eb038, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre STACK_TEXT: fffff880`031b65b0 fffff800`03121cb9 : fffffa80`1a7eb010 fffffa80`18da4b50 00000000`00000007 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c fffff880`031b6ad0 fffff800`03002ea7 : fffffa80`1a7eb010 fffff800`0307c2d8 fffffa80`18da4b50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`031b6b00 fffff800`02f6a275 : fffff800`030ddd00 00000000`00000001 fffffa80`1a05a840 fffffa80`18da4b50 : nt!WheapProcessWorkQueueItem+0x57 fffff880`031b6b40 fffff800`02ee0261 : fffff880`01128e00 fffff800`02f6a250 fffffa80`18da4b00 0e070d0f`070e1008 : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`031b6b70 fffff800`0317273a : 00000000`00000000 fffffa80`18da4b50 00000000`00000080 fffffa80`18c489e0 : nt!ExpWorkerThread+0x111 fffff880`031b6c00 fffff800`02ec78e6 : fffff880`02fd7180 fffffa80`18da4b50 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`031b6c40 00000000`00000000 : fffff880`031b7000 fffff880`031b1000 fffff880`037e9730 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: AuthenticAMD IMAGE_NAME: AuthenticAMD DEBUG_FLR_IMAGE_TIMESTAMP: 0 IMAGE_VERSION: FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_0x124_authenticamd_processor_bus_prv FAILURE_ID_HASH: {78c2f422-5335-4ef3-5cef-a28518da5023} Followup: MachineOwner ---------
More about : win7 driver fault fixing bsod
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Simon8198
September 9, 2014 12:05:44 PM
price_th
September 9, 2014 12:20:31 PM
AuthenticAMD looks like your choke point. I'm guessing it with the video driver or OC'ing. check out this link
http://www.sevenforums.com/bsod-help-support/222075-ran...
http://www.sevenforums.com/bsod-help-support/222075-ran...
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Simon8198
September 12, 2014 9:24:30 AM
johnbl
September 12, 2014 11:57:03 AM
authenticAMD.sys is a windows driver that uploads microcode changes for various bugs in AMD CPUs.
Best places to get the changes are to update your BIOS if your vendor keeps it up to date.
your bugcheck was from the CPU and you can use the command
!errrec fffffa801a7eb038
in the windows debugger to see what the CPU is complaining about.
I would treat this as a standard overclocking failure and check voltages, clocks, and cooling (make sure fans are working)
reset BIOS to defaults or update the BIOS to get better defaults.
Some BIOS versions will automatically overclock so make sure that is turned off.
You can use the command
!sysinfo smbios
to dump the machine info and clock rates that were active at the time of the bugcheck.
Best places to get the changes are to update your BIOS if your vendor keeps it up to date.
your bugcheck was from the CPU and you can use the command
!errrec fffffa801a7eb038
in the windows debugger to see what the CPU is complaining about.
I would treat this as a standard overclocking failure and check voltages, clocks, and cooling (make sure fans are working)
reset BIOS to defaults or update the BIOS to get better defaults.
Some BIOS versions will automatically overclock so make sure that is turned off.
You can use the command
!sysinfo smbios
to dump the machine info and clock rates that were active at the time of the bugcheck.
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Simon8198
September 12, 2014 12:10:40 PM
Common Platform Error Record @ fffffa801a7eb038
-------------------------------------------------------------------------------
Signature : *** INVALID ***
Revision : 0.0
Record Id : 0000000000000000
Severity : Recoverable (0)
Length : 0
Creator : {0047bd58-0000-0000-38dc-f90200000000}
Notify Type : {0047bd58-0000-0000-38dc-f90200000000}
Flags : 0x00000000
2: kd> !errrec fffffa801a19b7b8
===============================================================================
Common Platform Error Record @ fffffa801a19b7b8
-------------------------------------------------------------------------------
Record Id : 01cfc607a97d17a6
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 9/1/2014 17:10:53 (UTC)
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b838
Section @ fffffa801a19b910
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000600f12
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b880
Section @ fffffa801a19b9d0
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : 12 0f 60 00 00 08 04 00 - 0b 22 98 1e ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa801a19b9d0
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b8c8
Section @ fffffa801a19ba50
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xfe00000000070f0f
Address : 0x0000000782fe3a10
Misc. : 0xc00a0fff01000000
I am not very good with this stuff so could you please tell me what this means and also when I try the !sysinfo smbios it comes up with:
2: kd> !sysinfo smbios
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
-------------------------------------------------------------------------------
Signature : *** INVALID ***
Revision : 0.0
Record Id : 0000000000000000
Severity : Recoverable (0)
Length : 0
Creator : {0047bd58-0000-0000-38dc-f90200000000}
Notify Type : {0047bd58-0000-0000-38dc-f90200000000}
Flags : 0x00000000
2: kd> !errrec fffffa801a19b7b8
===============================================================================
Common Platform Error Record @ fffffa801a19b7b8
-------------------------------------------------------------------------------
Record Id : 01cfc607a97d17a6
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 9/1/2014 17:10:53 (UTC)
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b838
Section @ fffffa801a19b910
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000600f12
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b880
Section @ fffffa801a19b9d0
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : 12 0f 60 00 00 08 04 00 - 0b 22 98 1e ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa801a19b9d0
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa801a19b8c8
Section @ fffffa801a19ba50
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xfe00000000070f0f
Address : 0x0000000782fe3a10
Misc. : 0xc00a0fff01000000
I am not very good with this stuff so could you please tell me what this means and also when I try the !sysinfo smbios it comes up with:
2: kd> !sysinfo smbios
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
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johnbl
September 12, 2014 12:47:09 PM
basically the CPU core 0 tried to access some cache memory inside the CPU and did not get a response from the internal cache memory controller so the CPU called a bugcheck.
the second command failing is also common with bugcheck because the CPU indicated a failure and you are lucky to get the partial memory dump.
So, what you really need to do is update your BIOS or reset your BIOS to defaults and make sure your CPU is not overheating. Then run some CPU tests to confirm the CPU works as expected.
you can also get this failure with power fluctuations to the CPU. The voltage may be low enough to cause cache failures but not low enough to cause the CPU to reset and go back to BIOS. This is very common when you update a graphics card and don't connect the supplemental power connections to the power supply. (or connect only one power connection rather than both, or connect them to only one lead of a power supply and you have a multi rail power supply)
the second command failing is also common with bugcheck because the CPU indicated a failure and you are lucky to get the partial memory dump.
So, what you really need to do is update your BIOS or reset your BIOS to defaults and make sure your CPU is not overheating. Then run some CPU tests to confirm the CPU works as expected.
you can also get this failure with power fluctuations to the CPU. The voltage may be low enough to cause cache failures but not low enough to cause the CPU to reset and go back to BIOS. This is very common when you update a graphics card and don't connect the supplemental power connections to the power supply. (or connect only one power connection rather than both, or connect them to only one lead of a power supply and you have a multi rail power supply)
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Simon8198
September 13, 2014 2:47:31 AM
johnbl said:
basically the CPU core 0 tried to access some cache memory inside the CPU and did not get a response from the internal cache memory controller so the CPU called a bugcheck.the second command failing is also common with bugcheck because the CPU indicated a failure and you are lucky to get the partial memory dump.
So, what you really need to do is update your BIOS or reset your BIOS to defaults and make sure your CPU is not overheating. Then run some CPU tests to confirm the CPU works as expected.
you can also get this failure with power fluctuations to the CPU. The voltage may be low enough to cause cache failures but not low enough to cause the CPU to reset and go back to BIOS. This is very common when you update a graphics card and don't connect the supplemental power connections to the power supply. (or connect only one power connection rather than both, or connect them to only one lead of a power supply and you have a multi rail power supply)
So I updated my BIOS but after installing the drivers it crashed while watching YouTube. I then tried plugging my graphics card into another socket and yet again it crashed I don't think it is over heating because after it crashed the first time is opened up my computer and felt the CPU and it was not that hot. If needed I can post pics here of what the inside of my PC looks like.
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Simon8198
September 13, 2014 3:06:12 AM
I also have to say when I go onto the BIOS setup and under jumper free configuration in advanced settings CPU over clocking is set t auto and there are 3 more options called : Manual, Overclock Profile and Test Mode. There is also PCI over clocking set to auto and can be changed to manual could you please tell me what to do with these
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johnbl
September 13, 2014 8:34:58 AM
set the pci bus to 100 MHz, the newer graphics cards tend to fail if the bugs. In particular, factory overclocked graphics cards fail. on some systems auto will set the PCI bus to 103MHz. Just to get 3% potential advantage in benchmarks.
for your CPU I would set it to manual and put it at the rated clock speed for my CPU.
for your CPU I would set it to manual and put it at the rated clock speed for my CPU.
Simon8198 said:
I also have to say when I go onto the BIOS setup and under jumper free configuration in advanced settings CPU over clocking is set t auto and there are 3 more options called : Manual, Overclock Profile and Test Mode. There is also PCI over clocking set to auto and can be changed to manual could you please tell me what to do with these-
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Simon8198
September 14, 2014 11:00:01 AM
johnbl
September 15, 2014 8:16:23 AM
I think you cpu AM3+ FX-4100 X4
is rated to run at 3.6 GHz
the 100Mhz is the clock speed for standard PCI cards inserted into a slot on you motherboard not the CPU speed.
is rated to run at 3.6 GHz
the 100Mhz is the clock speed for standard PCI cards inserted into a slot on you motherboard not the CPU speed.
Simon8198 said:
Can you please tell me what the rated clock speed for my CPU is because when I set over clocking to 200 mhz it still crashed in also set PCIe overclocking to 100-
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Simon8198
September 15, 2014 11:36:01 AM
johnbl
September 15, 2014 1:30:27 PM
Simon8198
September 16, 2014 1:40:23 PM
Simon8198
September 20, 2014 1:22:34 AM
johnbl
September 20, 2014 7:39:05 AM
with this error all you can do is confirm your hardware is working with various tests.
memtest86 (done)
prime95 to check the CPU for errors and overheating
-on a older system you can blow out any dust, and check for overheating or fans that are not spinning.
check for power supply problems, power starting to fail.
-make sure your BIOS is as up to date or reset it to defaults with no overclocking, no overvoltages to memory or the CPU.
if all else fails you might try underclocking your system to get it stable.
memtest86 (done)
prime95 to check the CPU for errors and overheating
-on a older system you can blow out any dust, and check for overheating or fans that are not spinning.
check for power supply problems, power starting to fail.
-make sure your BIOS is as up to date or reset it to defaults with no overclocking, no overvoltages to memory or the CPU.
if all else fails you might try underclocking your system to get it stable.
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Simon8198
September 28, 2014 7:46:50 AM
I have tries doing a Prime 95 check but the computer crashes after a few hours I dont know when because i normally had my screen turned off or was not near by and when I check the results all it says are the things that passed. iI have also set my BIOS to default and underclocked it but it will still crash and when it does it will say overclocking failed.
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johnbl
September 28, 2014 8:15:44 AM
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