- Sep 9, 2014
- 24
- 2
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Hi, so recently I've been getting this problem where my pc will crash entirely while playing a very select few games.
To provide some background on this, I purchased an alienware x51 about a year ago and when I first got it, it worked flawlessly except that my pc would crash and reboot after about 5 minutes of being in-game. I researched quite a bit and ended up talking to dell support and it turns out it was caused by a driver problem which I got resolved and I haven't dealt with the issue until recently.
About a few months ago I purchased the DayZ standalone game on steam and after installing and playing the game for not even a few minutes, the computer crashed and rebooted just as it did before. I tried every other game that I play such as minecraft or league of legends and I have no problems playing them what so ever. I didnt really bother with the problem and assumed it was just a glitch with DayZ itself. I never ended up actually playing the game since then.
So now recently I purchased Assassin's Creed Revelations about a day or two ago and I started getting that same problem. After about a minute or so of being in game my pc crashed entirely and rebooted. I was really eager to play the game so I did quite a bit of research on the problem and I couldnt exactly find anything that was specific to my issue. Today, I updated my graphics card driver as well as my audio driver because I've heard that outdated audio drivers could also be the cause of the problem. Surely enough, I still got the exact same results, pc crashes at the same time and reboots. So now today I tried running the game on the lowest graphics quality setting possible and to my surprise the game has been running fine with no crashes.
Picture of Graphics Settings: http://imgur.com/74Xtf
At this point I figure I might as well try to narrow down exactly what the problem could be. I went into the graphics settings and maxed one option at a time. I first started with environmental quality on max and everything else kept to disabled or lowest. The game still ran fine and I didnt notice any crashes out of the short time I played. Oh and it's also worth noting I have myself saved right before a point where I would crash in game just for the purpose of testing this. Anyways I next moved on to the Texture Quality and changed that to the maximum possible and lowered the changed the environmental back to lowest. I test runned it again but this time the game didnt crash at the point it usually would, and then crashed about 20 seconds after that point.
As of now that's all I've tested before I decided to go ahead and make a post on here to see if anyone can enlighten me on this situation and my options available to fix this problem. It would certainly be much appreciated.
Of course, I couldnt leave PC Specs out so here they are (this is all from the "My PC information" file that comes pre-loaded on the alienware computer):
Processor(s)
•Processor
◦CPU_Name: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
◦CPU_Manufacturer: GenuineIntel
◦CPU_Caption: Intel64 Family 6 Model 58 Stepping 9
◦CPU_Version:
◦CPU_ProcessorId: BFEBFBFF000306A9
◦CPU_CurrentClockSpeed: 1590MHz
◦CPU_AddressWidth: 64Bits
◦CPU_DataWidth: 64Bits
◦CPU_SocketDesignation: CPU 1
•Verified Hardware Device against Order: VARIABLEXYZ
•Verify Correct Processor Frequency
System Memory
BIOS Information
•BIOS_Manufacturer: Alienware
•BIOS_Name: BIOS Date: 01/18/13 09:40:46 Ver: 04.06.05
•BIOS_Version1: A12
•BIOS_Version2: ALWARE - 1072009
Motherboard Information
•MB_Manufacturer: Alienware
•MB_Product: 06G6JW
•MB_SerialNumber: ..CN697023453221.
•MB_Version: A01
Video Adapter
•Video_Caption: NVIDIA GeForce GTX 645
•Video_AdapterRAM: 1024MB
•Video_DriverVersion: 9.18.13.1106
Hard Drive(s)
•ST1000DM003-1CH162 ATA Device
◦Disk_Model: ST1000DM003-1CH162 ATA Device
◦Disk_Size: 1000 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 121601
◦Disk_TotalTracks: 31008255
◦Disk_TracksPerCylinder: 255
Optical Drives / Other Storage
•PLDS DVD+-RW DL-8A4SH ATA Device
OperatingSystem: MS Windows 7 Home Premium Edition
DirectXVersion: DirectX 11
IRQ Configuration
• 0 System timer
• 1 -empty-
• 2 -empty-
• 3 -empty-
• 4 Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
• 5 -empty-
• 6 -empty-
• 7 -empty-
• 8 System CMOS/real time clock
• 9 -empty-
• 10 -empty-
• 11 -empty-
• 12 -empty-
• 13 Numeric data processor
• 14 -empty-
• 15 -empty-
• 16 NVIDIA GeForce GTX 645
• 16 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
• 17 High Definition Audio Controller
• 17 Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
• 18 Dell Wireless 1506 802.11b/g/n (2.4GHz)
• 19 Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
• 22 High Definition Audio Controller
• 23 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
•190 Microsoft ACPI-Compliant System
Miscellaneous
Final Checks
Installed Devices Drivers
•Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02, 10-5-2012, 9.2.0.1032
•NVIDIA GeForce GTX 645, 1-18-2013, 9.18.13.1106
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•NVIDIA High Definition Audio, 7-3-2012, 1.3.18.0
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Realtek PCIe GBE Family Controller, 12-26-2012, 7.67.1226.2012
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•ATA Channel 0, 6-21-2006, 6.1.7601.17514
•ATA Channel 1, 6-21-2006, 6.1.7601.17514
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•Realtek High Definition Audio, 11-2-2011, 6.0.1.6494
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Dell Wireless 1506 802.11b/g/n (2.4GHz), 11-22-2011, 9.2.0.469
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Display Audio, 12-6-2011, 6.14.0.3090
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•PLDS DVD+-RW DL-8A4SH ATA Device, 6-21-2006, 6.1.7601.17514
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•ST1000DM003-1CH162 ATA Device, 6-21-2006, 6.1.7600.16385
•Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
•Intel(R) HD Graphics, 3-19-2012, 8.15.10.2696
*One thing that I'd like to note about this is that I upgrade my GPU to a GTX 660 a while back so the video card info isnt reliable.
As a side note, I could provide any Event Viewer info / bluescreen error reports as needed.
To provide some background on this, I purchased an alienware x51 about a year ago and when I first got it, it worked flawlessly except that my pc would crash and reboot after about 5 minutes of being in-game. I researched quite a bit and ended up talking to dell support and it turns out it was caused by a driver problem which I got resolved and I haven't dealt with the issue until recently.
About a few months ago I purchased the DayZ standalone game on steam and after installing and playing the game for not even a few minutes, the computer crashed and rebooted just as it did before. I tried every other game that I play such as minecraft or league of legends and I have no problems playing them what so ever. I didnt really bother with the problem and assumed it was just a glitch with DayZ itself. I never ended up actually playing the game since then.
So now recently I purchased Assassin's Creed Revelations about a day or two ago and I started getting that same problem. After about a minute or so of being in game my pc crashed entirely and rebooted. I was really eager to play the game so I did quite a bit of research on the problem and I couldnt exactly find anything that was specific to my issue. Today, I updated my graphics card driver as well as my audio driver because I've heard that outdated audio drivers could also be the cause of the problem. Surely enough, I still got the exact same results, pc crashes at the same time and reboots. So now today I tried running the game on the lowest graphics quality setting possible and to my surprise the game has been running fine with no crashes.
Picture of Graphics Settings: http://imgur.com/74Xtf
At this point I figure I might as well try to narrow down exactly what the problem could be. I went into the graphics settings and maxed one option at a time. I first started with environmental quality on max and everything else kept to disabled or lowest. The game still ran fine and I didnt notice any crashes out of the short time I played. Oh and it's also worth noting I have myself saved right before a point where I would crash in game just for the purpose of testing this. Anyways I next moved on to the Texture Quality and changed that to the maximum possible and lowered the changed the environmental back to lowest. I test runned it again but this time the game didnt crash at the point it usually would, and then crashed about 20 seconds after that point.
As of now that's all I've tested before I decided to go ahead and make a post on here to see if anyone can enlighten me on this situation and my options available to fix this problem. It would certainly be much appreciated.
Of course, I couldnt leave PC Specs out so here they are (this is all from the "My PC information" file that comes pre-loaded on the alienware computer):
Processor(s)
•Processor
◦CPU_Name: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
◦CPU_Manufacturer: GenuineIntel
◦CPU_Caption: Intel64 Family 6 Model 58 Stepping 9
◦CPU_Version:
◦CPU_ProcessorId: BFEBFBFF000306A9
◦CPU_CurrentClockSpeed: 1590MHz
◦CPU_AddressWidth: 64Bits
◦CPU_DataWidth: 64Bits
◦CPU_SocketDesignation: CPU 1
•Verified Hardware Device against Order: VARIABLEXYZ
•Verify Correct Processor Frequency
System Memory
BIOS Information
•BIOS_Manufacturer: Alienware
•BIOS_Name: BIOS Date: 01/18/13 09:40:46 Ver: 04.06.05
•BIOS_Version1: A12
•BIOS_Version2: ALWARE - 1072009
Motherboard Information
•MB_Manufacturer: Alienware
•MB_Product: 06G6JW
•MB_SerialNumber: ..CN697023453221.
•MB_Version: A01
Video Adapter
•Video_Caption: NVIDIA GeForce GTX 645
•Video_AdapterRAM: 1024MB
•Video_DriverVersion: 9.18.13.1106
Hard Drive(s)
•ST1000DM003-1CH162 ATA Device
◦Disk_Model: ST1000DM003-1CH162 ATA Device
◦Disk_Size: 1000 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 121601
◦Disk_TotalTracks: 31008255
◦Disk_TracksPerCylinder: 255
Optical Drives / Other Storage
•PLDS DVD+-RW DL-8A4SH ATA Device
OperatingSystem: MS Windows 7 Home Premium Edition
DirectXVersion: DirectX 11
IRQ Configuration
• 0 System timer
• 1 -empty-
• 2 -empty-
• 3 -empty-
• 4 Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
• 5 -empty-
• 6 -empty-
• 7 -empty-
• 8 System CMOS/real time clock
• 9 -empty-
• 10 -empty-
• 11 -empty-
• 12 -empty-
• 13 Numeric data processor
• 14 -empty-
• 15 -empty-
• 16 NVIDIA GeForce GTX 645
• 16 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
• 17 High Definition Audio Controller
• 17 Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
• 18 Dell Wireless 1506 802.11b/g/n (2.4GHz)
• 19 Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
• 22 High Definition Audio Controller
• 23 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
•190 Microsoft ACPI-Compliant System
Miscellaneous
Final Checks
Installed Devices Drivers
•Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02, 10-5-2012, 9.2.0.1032
•NVIDIA GeForce GTX 645, 1-18-2013, 9.18.13.1106
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•NVIDIA High Definition Audio, 7-3-2012, 1.3.18.0
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Realtek PCIe GBE Family Controller, 12-26-2012, 7.67.1226.2012
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•ATA Channel 0, 6-21-2006, 6.1.7601.17514
•ATA Channel 1, 6-21-2006, 6.1.7601.17514
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•Realtek High Definition Audio, 11-2-2011, 6.0.1.6494
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Dell Wireless 1506 802.11b/g/n (2.4GHz), 11-22-2011, 9.2.0.469
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Display Audio, 12-6-2011, 6.14.0.3090
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•PLDS DVD+-RW DL-8A4SH ATA Device, 6-21-2006, 6.1.7601.17514
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, 6-21-2006, 6.1.7600.16385
•ST1000DM003-1CH162 ATA Device, 6-21-2006, 6.1.7600.16385
•Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
•Intel(R) HD Graphics, 3-19-2012, 8.15.10.2696
*One thing that I'd like to note about this is that I upgrade my GPU to a GTX 660 a while back so the video card info isnt reliable.
As a side note, I could provide any Event Viewer info / bluescreen error reports as needed.
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