I dropped a WD ext. Hard Drive. Right after, it stopped working and a clicking started. COMPUTER WILL NOT recognized drive. I plugged it into a different usb port and tried using a different wire. NO LUCK.Heads move from inside of disk to outside of disk about 4 times then stops. If you can help, [email address removed by moderator]
I dropped a WD ext. Hard Drive
- Thread starter artbar
- Start date
Solution
- Sep 7, 2013
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SuperSoph_WD
Glorious
- Jul 30, 2014
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Hey, artbar!
Very sorry to hear about your issue with the external HDD. My recommendation would be to contact our WD tech support ASAP because the drive is most probably dead. You can find the contacts here: http://support.wdc.com/contact/contact.asp?lang=en
If you have important data on your drive, I'd suggest to contact one of the data recovery partners: http://support.wdc.com/recovery/index.asp
Hope this helps you. Good luck!
SuperSoph_WD
Very sorry to hear about your issue with the external HDD. My recommendation would be to contact our WD tech support ASAP because the drive is most probably dead. You can find the contacts here: http://support.wdc.com/contact/contact.asp?lang=en
If you have important data on your drive, I'd suggest to contact one of the data recovery partners: http://support.wdc.com/recovery/index.asp
Hope this helps you. Good luck!
SuperSoph_WD
christinebcw
Honorable
- Sep 8, 2012
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("Heads move" sounds like the disk has been removed from the external case and - gulp - opened?)
When I run across dropped external HDDs that no longer work, it's something in the case - not the drive - that doesn't work. Some small board is cracked, some soldered cable is loose, some connector broken off. But the hard-drive is fine.
I remove those drives, hook them up with some USB-to-IDE/SATA connector kit, and attach them to the computer for external operations. Bare, yes. But they work. External cases can be cheap with plentiful choices.
When I run across dropped external HDDs that no longer work, it's something in the case - not the drive - that doesn't work. Some small board is cracked, some soldered cable is loose, some connector broken off. But the hard-drive is fine.
I remove those drives, hook them up with some USB-to-IDE/SATA connector kit, and attach them to the computer for external operations. Bare, yes. But they work. External cases can be cheap with plentiful choices.
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