Problem with DirectX11 / GPU

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Everettloew

Reputable
Sep 10, 2014
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0
4,510
Hi guys!

So i got my laptop (HP Pavilion dm4-1112tx running on windows 7) back from the shop and felt that it got a lot of lag even when dragging the windows around the desktop, which was NOT something i experienced before.

I fiddled around and got this when i tried to run dxdiag

System Information
------------------
Time of this report: 9/10/2014, 22:59:39
Machine name: USER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dm4 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 1394MB used, 6391MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available


Is this normal? Im gonna bring it back to the shop next thing tomorrow but i would be grateful if anyone can tell me if this is related to my lag and what kind of problems this dxdiag findings would pose.

P.S. I already have my hardware acceleration at full and when accessing 'Right Click -> Screen Resolution -> Advanced Settings' it does not display anything about my GPU
 
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dovah-chan

dovah-chan

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Feb 5, 2014
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Download Speccy and tell us what it says please. And what kind of lag are you talking about? If it's in games it's because you have quite an antiquated laptop as I see it has a Nehalem based CPU which is old. If it's on the desktop and overall system performance you should defragment your hard drive or buy and install an SSD.
 
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Everettloew

Reputable
Sep 10, 2014
3
0
4,510


from speccy:
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 460M @ 2.53GHz 63 °C
Arrandale 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 533MHz (7-7-7-20)
Motherboard
Hewlett-Packard 1603 (CPU) 61 °C
Graphics
Standard Monitor (1366x768@1Hz)
Intel HD Graphics (HP)
Storage
596GB Seagate ST964032 0AS SCSI Disk Device (SATA) 38 °C
Optical Drives
CFW OT2Z4T6VG SCSI CdRom Device
hp CDDVDW TS-U633F SCSI CdRom Device
Audio
IDT High Definition Audio CODEC

By lag i would mean the overall system performance. I might have not been very clear on this issue: it is more about afterimages from dragging windows around even with all other applications closed and extremely choppy video playbacks (not streaming) which is something i had not experienced before reformatting and sending my laptop to the shop. Thanks for taking the time to answer :)
 
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dovah-chan

dovah-chan

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Feb 5, 2014
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11,960
It seems like your CPU is just aging in my opinion. But it is running pretty hot even for a laptop CPU. Your hard drive in particular is running pretty warm. Really the only thing I could think of to give your laptop a big speed boost is to buy an SSD in which I would recommend this one or this one. Is the dust in your laptop cleaned out? Why exactly did you send it in to the repair shop in the first place?
 
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Everettloew

Reputable
Sep 10, 2014
3
0
4,510
I was told that it was due to ram failure or something with the motherboard since i could only get the display up in safe mode. I could have probably messed around with my laptop running normally only it'll be like using a pc without a screen ( i did manage to log in on one occasion). I dont clean my laptop very often and this sort of lag only happened after i sent it for repairs.

That being said, might it be a problem due to the directx because im currently running the laptop one application at a time without the directx features. I can live with that lag and no gaming until i get a new pc but since i already paid the shop...
 
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dovah-chan

dovah-chan

Honorable
Feb 5, 2014
1,339
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11,960
If they did not repair your laptop fully to your satisfaction then I would call them and ask if they can look at it again. Really in the end it would be wiser to pay less money to your aging computer and to invest in a newer one.
 
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