Whea_uncorrectable_hardware_error on startup, freezes computer, buzzing sound

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DogPoop

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Sep 10, 2014
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Every time I start up my computer, I get this BSOD instantly or within 5 min of gaming/browsing. This BSOD seems to never collect the data properly and always freezes. After I restart it, my computer seems fine, but it randomly freezes and I get this buzzing sound. This usually happens when I am gaming. I have switched out psu and monitered temperatures and they seem fine. Clean install windows didn't seem to help and all my drivers are fine.

My Specs: (My dad works at intel so these parts are weird)
Cpu: i7 990x
Gpu: Asus 760 2gb
Ram: Generic 4x2gb ram (3 sticks came with mobo, dad gave me another one after)
Mobo: Intel DX58S0 (heatsink with the small fan on top is a little loose so it gets hot frequently)
PSU: Server 550w Psu
HDD: Seasonic 250gb (dont know model)
 
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johnbl

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Nov 4, 2012
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a computer that freezes and does not put a bugcheck code to the screen is most likely hung in a secondary processor like a graphics card. If this is the case you can still force the system to bugcheck and force a full memory dump so that it can be looked at with a windows debugger.

google " how to force windows to memory dump using the keyboard"
you make a registry setting and when your system hangs you hit a key sequence and it forces a memory dump so you can see what is deadlocked. (normally you use verifier.exe and set extra debugging flags to catch deadlocks and change the memory .dmp type from minidump to kernel dump so the proper data structures are saved in the .dmp file)

or you can guess, that it is your graphics card and update the graphics driver and disable any unused high definition sound devices in control panel.

 
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DogPoop

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Sep 10, 2014
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I got it to successfully dump one time, what do i do with it now
 
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johnbl

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put your memory dump on a public cloud server with public access. Something like microsoft one drive, google docs, or mediafire work well for this. It is a big file.
search for the file *.dmp
on windows 7 the default director location is c:\windows\minidump
 
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DogPoop

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Sep 10, 2014
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Every time I try to do something with the file is says access denied
 
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johnbl

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you should be able to make a copy of the file, just don't try to move the file or you will have to take ownership
for example


if you a place on drive E: (or what ever place you want to copy to)
md e:\mydirname
copy c:\windows\minidump\*.dmp e:\mydirname
should work

 
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DogPoop

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I got it to upload to google docs, but you have to download it, will it work?
https://drive.google.com/file/d/0B5jmbaj3epCqUXZWMUFyUVF1NFk/edit?usp=sharing

 
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johnbl

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normally this just looks like a overclocking bugcheck but when you start to look at was running it looks like it may have been initiated by
Owning Process ffffe000c482a900 Image: CorsairLink.exe

you might want to update the software and any driver it talks to.
I think this is a CPU cooler, you might want to make sure the cooler's water pump is working and look at the CPU temp.

I would expect it is a bug in the very old driver you have installed
C:\Program Files (x86)\Corsair\Corsair Link\CorsairLINK.sys Sat Jul 26 06:29:37 2008
or your cooling failed and this is it way of letting you know.


bugcheck WHEA_UNCORRECTABLE_ERROR (124)
Severity : Fatal
Error : BUSLG_GENERIC_ERR_*_NOTIMEOUT_ERR (Proc 4 Bank 0)



=============================
machine info
Processor Version Intel(R) Core(TM) i7 CPU X 990 @ 3.47GHz
Processor Voltage 8ch - 1.2V
External Clock 135MHz
Max Speed 4000MHz
Current Speed 3516MHz
BIOS Version SOX5810J.86A.5600.2013.0729.2250
BIOS Starting Address Segment f000
BIOS Release Date 07/29/2013
Manufacturer Intel Corporation
Product DX58SO
Version AAE29331-404
Intel(R) 82567LM Gigabit Ethernet Device

4 memory modules, one that does not match the others

Part Number 0x393930353430332D3031312E4130314C4620
Part Number 0x4B50323233432D454C442020202020202020
Part Number 0x393930353430332D3031312E4130314C4620
Part Number 0x393930353430332D3031312E4130314C4620

the different one is in
Device Locator J2MY
Bank Locator CHAN A DIMM 1
 
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johnbl

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Nov 4, 2012
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also note: you have WinDivert.sys running on your system. It injects packets
often used by malware to steal passwords and user id from you, Sometimes just for game cheating.

if you don't intend to have it running, you might want to run a malware scan.
 
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DogPoop

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Would deleting corsair link and WinDivert.sys help fix the problem? Also, I am running a tower heatsink so I don't think that is the cause.

 
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Paul NZ

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Sep 15, 2014
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If your dad works with Intel he should know that stop error can be caused by overclocking / overheating. It can also happen if the cpu is faulty.

Or in some cases, the cache maybe faulty. It may also be the fan on it, if its hot replace it /get a better/ bigger fan. If its small, and loose its probably not the original fan
 
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DogPoop

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Sep 10, 2014
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My dad gives me some parts, but he says that I have to fix the computer problems on my own and also, is it a bad thing that my hdd gets hot frequently?


 
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