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Steelseries Elite Problem

Tags:
  • Steelseries
  • Elite
Last response: in Other Consumer Electronics
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September 11, 2014 12:03:29 PM

So i recently bought some awesome looking Steelseries Siberia Elite black edition, i waited and i waited untill i recieved those bad boys. I ripped the box apart ( i took it slowly out ) and stared at awesome looking pillows. I connected everything right to the USB soundcard and plugged it into the computer,and after a while the USB installation was done. I went to device manager and tried to put it as default playback / device,and i clicked and clicked but nothing happend.

The microphone and sound got "Realtek" as default,and i can't get it to work with Steelseries Siberia Elite. When i click on Volume in the right corner and put it as Steelseries SC2 i get this message "No audio device installed". I went into device manager and disabled and re-activated the driver without any luck. I deleted the driver and reinstalled and still no luck. I only get sound if i use the 3.5mm jacks but it doesn't give me good quality and the microphone is horrible and i won't get colors etc. What could be the problem ? Please help.

Additional Info :

OS : Windows 7 64bit
Steelseries Engine 3 is installed
Already tried restarting computer
Tried System Restore without any luck

More about : steelseries elite problem

Best solution

September 12, 2014 12:12:54 AM

Hi Dotsy, SteelSeries employee here. It might be a faulty USB Soundcard from the looks of it. If you contact our support via http://steelseries.zendesk.com they can help you out with it :) 
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