Can not install Raedon drivers because resolution is too small

SiicKx · Sep 11, 2014

I installed a new copy of windows. My computer is not recognizing my video card because the driver isn't installed, therefore I can not change my screen resolution, and the resolution is too low. When I go to install the catalyst control center, I can't click the "next" button to continue the installation because of my screen resolution. Is there a way I can force my screen resolution so I can install the drivers? I just need to like zoom out so I can click the next button...

Resolution right now is greyed out and stuck on 640x480, I'm on 1360x768 monitor...

Generic PnP monitor
Intel Graphics

shnuhh · Sep 11, 2014

I don't know if I misunderstood something, but why are you installing Radeon drivers when you have intel graphics?

SiicKx · Sep 11, 2014

shnuhh :

My graphics card is a Raedon 7870 , but I can't install its drivers because of the resolution, can't click next to install. Therefore I'm stuck on default intel drivers.

Outlander_04 · Sep 11, 2014

Yor screen resolution is not what is stopping the radeon drivers installing

First thing is to check you have the cable from the monitor plugged in to the graphics card and not the video ports on the motherboard

SiicKx · Sep 11, 2014

Outlander_04 :

Yes, the cable is plugged into the video card. My screen resolution is stuck so small right now that when the program to install the drivers comes up, I can't click next. I can't drag the catalyst control suite installation to click next either. I need a way to force my resolution to a larger resolution, which would allow me to install the catalyst control suite.

Trenchcoat · Sep 11, 2014

Until your gfx card is installed, use the vga or whatever output on your motherboard. Switch over once it's installed.

jitpublisher · Sep 11, 2014

You should be able to change the screen resolution to something that fits the screen with the generic windows VGA drivers.

SiicKx · Sep 11, 2014

Trenchcoat :

Going to try this and see if it works

Trenchcoat · Sep 11, 2014

SiicKx :

It'll work, it's standard procedure on new builds or OS updates.

SiicKx · Sep 11, 2014

Trenchcoat :

I'm not getting any signal on my monitor from the motherboard... plugging vga directly into motherboard vga, no adapter. I don't have an adapter that fits my MB. All MB drivers are installed via CD that came with MB.

Outlander_04 · Sep 11, 2014

You should not get any signal from the mb while the card is in place

Without a driver you should be getting the same desktop as a safe mode start up .
Are you using an HDMI connection ? DONT

If that is not the case then perhaps your monitor is very old and windows doesnt have the correct set up data for it
Try another monitor .

Trenchcoat · Sep 11, 2014

SiicKx :

Unplug the graphics card. Find an adaptor that works with your motherboard and monitor or other interfaces(hdmi, dvi.) Your OS needs to be accessed before installing new hardware. Borrow from a friend if you have to.

SiicKx · Sep 11, 2014

Trenchcoat :

Ok, I've unplugged my graphics card, and am now running off my mobo. This allows me to get a screen up and it's in the proper resolution. However, I can't install the graphics card driver software because there is no graphics card in there. And when I put a graphics card in there, I'm back to square one of not being able to get a display signal off the mobo, only the card in the wrong, locked resolution.

Right now I'm sitting on no video card in, display in 1360x768 (correct) resolution off the mobo. No raedon drivers installed (can't?)

Outlander_04 · Sep 11, 2014

SiicKx :

Trenchcoat :

Ok, I've unplugged my graphics card, and am now running off my mobo. This allows me to get a screen up and it's in the proper resolution. However, I can't install the graphics card driver software because there is no graphics card in there. And when I put a graphics card in there, I'm back to square one of not being able to get a display signal off the mobo, only the card in the wrong, locked resolution.

Right now I'm sitting on no video card in, display in 1360x768 (correct) resolution off the mobo. No raedon drivers installed (can't?)

This was entirely predictable .

Id suggest following someone elses advice instead

SiicKx · Sep 11, 2014

Well, I've still got no solution. Tried installing programs from the graphics card cd and they said they installed. Still nothing,

jeffredo · Sep 11, 2014

Go down the the bottom taskbar, right click choose properties and then choose "auto-hide the taskbar". It'll drop down out of the way and you'll be able to click "next" on the Catalyst Install Manager.

Outlander_04 · Sep 11, 2014

Try a different monitor

mlga91 · Sep 11, 2014

-Right click on desktop.
-Go to screen resolution and change it there.

Just like that, be sure of use a resolution that is compatible with your monitor. If you get a black screen, you selected an incompatible resolution, just wait 15 seconds and it will roll back automaticaly.

SiicKx · Sep 12, 2014

mlga91 :

Can I mark this answer as... worst answer ever?

jeffredo · Sep 13, 2014

I doubt anyone really cares now with an attitude like that. Even if you don't have a graphics driver installed you usually can choose a higher resolution of some sort. I've had your exact problem installing the drivers on a 1920x1200 monitor and either my previous post or what mlga91 suggested would work.

Hueristic · Mar 18, 2016

I feel your pain and know this is far too late to help you but it should help others in your predicament. I can't remember exactly how many times (I think it's only one now that ATI has the continue button on the left) but you can hit the tab key and the selection will move to the continue key and then you can hit enter and the installation will begin.

And yes, these are some horrible solutions from people that obviously are not in the industry of tech support, I've done this 29 years and have seen alot in my time and driver packs are the worst idea ever besides everything M$ does.

Hueristic · Mar 18, 2016

SiicKx :

Yes, he obviously did not read the op before posting. Hint "Resolution right now is greyed out and stuck on 640x480".

bgf_bgf · Jun 9, 2016

Hueristic :

I have never commented here before, but I had to come in and thank you, I had this exact problem and I got it fixed thanks to you.

Excellent advice, thank you very much.

Will9870 · Jul 17, 2016

Outlander_04 :

OK OUTLANDER, ITS YOUR LUCKY DAY. IF YOU HAVEN'T ALREADY FOUND A SOLUTION, I DID AND I'M PROVIDING FREE OF CHARGE CAUSE I HAD THE SAME PROBLEM.

WHAT I DID WAS I HAD TO USE A FRIEND'S COMPUTER TO DOWNLOAD THE CORRECT DRIVER SUITE, IN THIS CASE IT WAS FOR AN AMD RADEON HD 6770 GRAPHICS CARD SAPPHIRE WITH HDMI AND DVI OUTPUT, I WAS CONNECTED THROUGH HDMI AND USING WINDOWS 7 ULTIMATE, AND YES IT WAS STUCK ON 800X600 FOR ME, ON AN EMERSON TV, SO I DOWNLOADED THE CATALYST SUITE OFF AMD's WEBSITE AFTER HUNTING DOWN THE SPECIFIC SERIES DRIVER FOR MY GRAPHICS CARD. I PUT IT ON A USB FLASH DRIVE AND INSTALLED IT THAT WAY. ... AFTER ALL THAT, i CHANGED THE RESOLUTION TO 1168 X 700 OR WHATEVER IT WAS , 1 NOTCH BELOW "RECOMMENDED RESOLUTION" ON THE CARD AND POPPED THE DRIVERS AND UTLITIES CD IN, THAT CAME WITH THE MOTHERBOARD. NOW I AM ABLE TO CLICK THE INSTALL OR NEXT BUTTON IN ORDER TO INSTALL ALL THE REST OF THE DRIVERS AS THE RESOLUTION WAS CHANGED, AND MODEL OF THE DISPLAY WAS FOUND BY THE GRAPHICS CARD. SO WHATEVER CARD AND BOARD AND OS SYSTEM YOU HAVE, JUST DUPLICATE WHAT I DID AND PICK THE CORRECT GRAPHICS DRIVER SUITE AND PUT IT ON A USB DISK OR WHATEVER MEDIA YOU LIKE, AT LEAST 1GB WORTH OF SPACE, AN INSTALL ON YOUR SYSTEM. I BELIEVE THIS WILL WORK FOR YOU!!! HAVE A GREAT DAY ALL AND HERE'S THE LINK FOR THE SPECIFIC ONE I DOWLOADED.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+7+-+64

Can not install Raedon drivers because resolution is too small

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