Huge latency spikes only in game (and pinging in cmd) for no reason

saranghaes2 · Sep 11, 2014

Hey guys, I'm sorry if this seems like a repetitive question on the networking forums, but I couldn't find a solution to my specific problem.

-huge ping/latency spikes in online games

-youtube videos and downloads are completely fine

-I'm using an ethernet cord (cat5)

-This is a newly built computer and I'm pretty sure I downloaded all the drivers correctly

-I did have an issue where I accidentally changed my boot drive to a non-bootable drive but fixed it by installing windows 7 again onto my HDD (first time was SSD) and then changed it back to the original active, so basically I have 2 copies of windows 7 installed on two different hard drives but I don't think it's affecting anything. (huge mistake on my part)

-I did have a run in with an accidental virus install cause my brother touched my computer trying to download something, but I ran malewarebytes 10 times minimum after getting clean results after 2-3 scans.(no joke) and avast was active during the time. I ended up getting infected with over 200 adwares/malware, etc. Since then, I've ran ccleaner for my reg, malewarebytes once every 2 hours and checked avast etc. everything reports back clean according to the scans.

-no one else is using my internet aside from my dad but that has never been an issue EVER when I was on my old computer. On my old computer, I had 10-20 ping on every server I went into, regardless of what my dad was downloading/streaming.

- it is not my internet service provider choking my bandwidth, etc.

I've had this problem for about 3 days now and I really want to find a solution. Please let me know if you need anything else in order to arrive to a solution with me. Meanwhile, I'll be trying to find more solutions by trying various random solutions I find on here.

Thank you in advance and I hope this wasn't too annoying to read.

ronintexas · Sep 11, 2014

Go to www.speedtest.net and run several tests - it does a ping test as well as upload/download tests - watch the speed of the downloads/uploads - if the speed is really moving up/down constantly, that could be an issue.

You can test if the problem is on your PC by running the same site on other computers on the network.

It should look like this: http://www.speedtest.net/my-result/3753884298

EDIT - the removed the graph from the link.....it should be smooth.

saranghaes2 · Sep 11, 2014

ronintexas :

I've run the tests several times and there was no major fluctuation of the "needle". It is the same result on my dads computer. no major fluxuations and relatively the same speed

boju · Sep 11, 2014

Hi, i cant be specific about your problem since it could be numerous things but things to try;

* Momentarily disable real time protection software ie; firewall from Windows and Avast - could be conflict.
* Download and reinstall network drivers. CCleaner or Antri Virus may have removed a network component that was infected.
* Reinstall Windows - Even though scanners come up clean and virus/malware probably gone, doesn't mean there hasn't been any damage done.

* Do a ping test by site (speedtest.net) or game if there any on your Dad's computer. If your Dad's is fine, either move yours or his and test its not something from modem/router - it can happen. * perhaps even change ports on the router just in case.

ronintexas · Sep 11, 2014

Your ISP may have really bad DNS servers. Take a look at namebench: https://code.google.com/p/namebench/

This takes a long time to run - but it will show you how good/bad your ISP's DNS servers are....

JimF_35 · Sep 11, 2014

I would ping your router and rule out the ISP. Just do a :

ping 192.168.0.1 -n 50

(or what ever your routers IP is)

and see how many packets you lost and your average ping time is. Once we figure out where the problem is then we can start to look in the right areas.

saranghaes2 · Sep 11, 2014

boju :

I'm going to try re-installing windows after disabling firewalls and stuff as I've already re-installed various drivers.

saranghaes2 · Sep 11, 2014

ronintexas :

I highly doubt it is my ISP that is at fault because my new computer if the ONLY computer with the spike problem. I've used the same ethernet cord and tested on many different laptops with games, only my desktop would spike.

saranghaes2 · Sep 11, 2014

JimF_35 :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

>ping 192.168.1.1 -n 50

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

This is what I got.

ronintexas · Sep 11, 2014

You have a good connection to the router - the problem is going to be from your router to the internet.....name bench analyzes the ping times from your DNS servers and gives you minimum, maximum and average response times. If you have problems finding the server (I have TWC, even though I have 300Mbps service - their DNS servers really suck), the ping time to the server will be high. As a general rule of thumb, manually setting your DNS servers to openDNS, GoogleDNS or other DNS services will improve the ping speeds.

Average ping using TWC DNS servers are 50-75ms.....using Google DNS they are 18-24ms......same internet connection.

JimF_35 · Sep 11, 2014

Agreed with the above. You might want to do a:

tracert google.com

and post the results.

saranghaes2 · Sep 11, 2014

JimF_35 :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

>tracert google.com

Tracing route to google.com [74.125.226.130]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 7 ms 8 ms 8 ms 10.110.75.1
3 9 ms 11 ms 11 ms 209.148.243.129
4 11 ms 11 ms 15 ms 69.63.249.69
5 18 ms 12 ms 12 ms xe-2-2-0-0.ipr01.totftds.distributel.net [206.80
.255.52]
6 11 ms 12 ms 9 ms 72.14.212.165
7 56 ms 38 ms 99 ms 209.85.255.232
8 9 ms 10 ms 10 ms 209.85.250.7
9 75 ms 69 ms 82 ms yyz08s14-in-f2.1e100.net [74.125.226.130]

Trace complete.

JimF_35 · Sep 11, 2014

It looks good. Kinda strange it went through another private network before it got to the edge router but other wise every thing looks good.

My guess is its an anti virus or firewall causing problems. Try removing them to see if it is the case. (not sure if you have not already)

saranghaes2 · Sep 13, 2014

boju :

Turns out that re-installing windows 7 was the answer. Thanks for the help guys I really appreciate it. I guess the virus left a mark on my windows folders so the files probably got corrupted. Everything is smooth and fast now

P.S. Anyone else looking at this thread, I did try out the other methods as well before re-installing. They didn't work unfortunately :/ you can try it out anyways.

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