cant get xfx r9 radeon 270x to display!

bbollar · Sep 11, 2014

I'm going crazy trying to get this thing to work! I've tried everything. Please help! Trying to upgrade from radeon hd 7750. When I try to plug in the new graphics card I only get a black display

Computer specs: HP pavilion hpe h8-1224
mobo- m3970am-hp (angelica2)
PSU: Corsair CX750M
harddrive: 1 terabyte seagate
ram: 10 GB
Tell me if you need to know more

clutchc · Sep 11, 2014

I presume you have BOTH 6 pin headers plugged in on the card. Is the new card connected to the same video input on the monitor as the old card was? And does the old card still work when it is used?

iamlegend · Sep 11, 2014

Plug your Display connector to the GPU.

bbollar · Sep 11, 2014

Yes I have both of them connected, when I switch back to the old card it works perfectly, when I try to connect it it doesnt display from any of the ports

clutchc · Sep 11, 2014

bbollar :

Assuming the new card is fully in the PCIe x16 slot, at this point I would have to assume you got a DOA card. It happens.

iamlegend · Sep 11, 2014

Driver error.

Clean unistall/install the drivers for the new card using DDU. (search web for DDU uninstaller).

1. Make sure you`re on safe mode when doing the unisntallation.
2. Run DDU.
3. Uninstall Graphics through device manager.
4. Run cc cleaner to fix registry and clean files.
5. Reinstall drivers.

bbollar · Sep 11, 2014

Thanks iamlegend I'll give that a try

clutchc · Sep 11, 2014

iamlegend :

He can't even get a display... let alone boot to Windows.

iamlegend · Sep 11, 2014

He got a display in his old GPU, also you can connect the display port in the motherboard.

bbollar · Sep 11, 2014

How do you connect the display to the motherboad? Sorry I'm still pretty new at this

iamlegend · Sep 11, 2014

If you cannot get display while using your GPU remove it and connect your monitor into the motherboard. There is display ports on the back of your case, in which you can also find usb ports, mic, speaker etc.

clutchc · Sep 11, 2014

iamlegend :

What I mean is, the driver has no bearing on the initial display at boot. A windows driver does no good outside of the windows environment. All cards should have the basic firmware to produce a display at boot.

bbollar · Sep 12, 2014

Just so you guys know this is the second card I've gotten, I thought the first one was dead so I returned it and got a new one and it does the exact same thing as the first one. Also the disk it came with wont work

clutchc · Sep 12, 2014

bbollar :

The disk will only work in Windows.
Contact HP or the HP forum. There is no more problematic PC manufacturer on this forum for using retail components than HP.
http://h30434.www3.hp.com/t5/Desktop-Computers-Monitors/ct-p/DesktopPC

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cant get xfx r9 radeon 270x to display!

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