The problem: At "random" times my Samsung laptop crashs at a clear blank screen. This could be while I'm browsing Facebook or trying to repair windows or adjusting BIOS option.
My futile attempts to fix:
- cleaned up the fan and dust in laptop to ensure heating. Laptop fan runs fine.
-GPU temperatures never go over 60 degrees C
-took off my new ssd and installed my old HDD same issue.
-can't even get in windows repair most of the time when I do it fails.
-I have connected an external lcd display. They both go off at the same time.
My laptop was working perfectly fine and today in the middle of a video game it suddenly crashed and I've been having this issue no matter what I do. Even in safe mode it does this.
I would like to note the display does not turn off rather it is a blank black screen.
My futile attempts to fix:
- cleaned up the fan and dust in laptop to ensure heating. Laptop fan runs fine.
-GPU temperatures never go over 60 degrees C
-took off my new ssd and installed my old HDD same issue.
-can't even get in windows repair most of the time when I do it fails.
-I have connected an external lcd display. They both go off at the same time.
My laptop was working perfectly fine and today in the middle of a video game it suddenly crashed and I've been having this issue no matter what I do. Even in safe mode it does this.
I would like to note the display does not turn off rather it is a blank black screen.
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