Sign in with
Sign up | Sign in
Your question

Latency Spike Problems

Tags:
  • Latency
  • Internet Service Providers
  • Computers
  • Wireless Network
Last response: in Wireless Networking
Share
September 12, 2014 3:40:59 PM

Hello all, this is my first post here. I'm not the most tech savvy person, so if you suggest something for me to test out, I might not know what you're talking about. I apologize in advance!

Ok, so I am having latency spikes that make it impossible to play online games. We have a ubee DDW365 Gateway and Cox as our ISP. I live in a house of 4, however, it doesn't matter how many people are connected to the network. The problem seems to be worse if there is 2 or more people, but the latency still occurs if there is only one computer. In addition to the computers, our PS3 is also having massive latency spikes that make online gameplay impossible. When I ping -t the default gateway, latency spikes occur every 3-15 seconds in irregular intervals. However, when I do the same thing in Safe Mode with networking the latency spikes go away. Plugging directly into the gateway also gets rid of the latency spikes. Even if I leave my network adapter on and connected to the wireless, as long as I'm plugged in, there are no latency problems.

I have called Cox, and they say they're not sure if there's anything they can do, and I believe them. I have Kaspersky as my anti-virus, and I used it to scan my computer for malware and it has come back with nothing. I have even disabled Kaspersky to make sure it wasn't interfering with anything, and the latency persisted. There isn't anything under Task Manager that is taking an absorbent amount of memory or CPU usage. I figured with the latency spikes going away during Safe Mode that it has something to do with the computer, but even with the PC shut off the PS3 and other computers are still affected. Anyway, I'm confused beyond belief, and any help would be greatly appreciated!

Also, I am not sure if it is relevant, but we have 100 Mbs download speed from Cox.

More about : latency spike problems

September 12, 2014 3:57:38 PM

I would be thinking about a new Router.
m
0
l
September 12, 2014 4:10:11 PM

anonymous1 said:
I would be thinking about a new Router.


This is our second router from Cox in the past week, and both gave us the same problem.
m
0
l
Related resources
September 12, 2014 4:59:25 PM

If you only see these issues on wireless then you have your pretty standard interference issue. Wireless is massively over crowded with most houses have at least 1 if not more wireless routers. Pretty standard things to try also. Change the wireless channel width to 20mhz to try to reduce you likelyhood of interference. You can also try changing channels. 1 & 11 tend to be better because 6 is always used by people who use 40mhz.

Pretty much you need to wire as much stuff as you possibly can to reduce the competition for wireless bandwidth inside your house also.

Normally when you run both ethernet and wireless it will ignore the wireless and always use the ethenet so it makes no difference if the wireless is active or not when you have the ethernet plugged in.
m
0
l
September 12, 2014 6:48:52 PM

bill001g said:
If you only see these issues on wireless then you have your pretty standard interference issue. Wireless is massively over crowded with most houses have at least 1 if not more wireless routers. Pretty standard things to try also. Change the wireless channel width to 20mhz to try to reduce you likelyhood of interference. You can also try changing channels. 1 & 11 tend to be better because 6 is always used by people who use 40mhz.

Pretty much you need to wire as much stuff as you possibly can to reduce the competition for wireless bandwidth inside your house also.

Normally when you run both ethernet and wireless it will ignore the wireless and always use the ethenet so it makes no difference if the wireless is active or not when you have the ethernet plugged in.


Thanks for the help! Would booting into safe mode somehow help with the interference, and that would explain why the problem goes away in safe mode?
m
0
l
September 13, 2014 3:18:56 AM

If it was only one machine and putting it in safe mode fixed all the machine I would be blaming a driver or something. When you still have issues even with the machine off it likely is just some random thing that causes it to experience less latency when in safe mode. Finding wireless problems is one of the hardest things to do it is part art and part science.
m
0
l
!