Computer reboots when playing games

g1rnpy

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Sep 12, 2014
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A few months ago I purchased a new computer custom built from an online retailer. Everything was well for the last few months then 3-4 weeks ago I come home to an error message stating that my 128gb SSD drive I had windows installed on had become corrupted. Every couple of minutes the same windows message about detecting disk failure in the C: drive.

I contacted support and they RMA's the hard drive which the replacement showed up in about a week. So I install the new SSD, get windows reinstalled, reinstall all the drivers/utilities that came with the system disk they provided and everything seemed ok for a few days - played some games without issue (Xcom, Lichdom, D3).

Then a few days later I am playing Lichdom and the computer reboots. Get back up and running, launch the game again - play for about 5 minutes - reboots again. Try it a 3rd time, and could get to the main menu but would reboot before loading any graphics.

I initially chalk this up to the game, as didnt have this occur on any other games. The week goes by without any issues with other games - and then I get the reboot while playing D3. So I decided to download 3DMark and install EVGA Precision X and a few other hardware monitors to see where my temps are at. I could run 3 of the 4 benchmarks no problem and heat never went above 50 degrees on any of the tests - typically between 30-45 degrees max. On the 4th benchmark - the fire test meant for high-end gaming systems - I could not even get to load - the bar would fill to 100% but then reboot. No error messages, no blue screens. Just a reboot. I tried the test several times - same thing each time - full load bar - reboot.

So I try downgrading my graphics driver and during this process I get a blue screen about bad pool header. A friend tells me this could be a bad page file. We check and windows had setup a 16gb page file on my SSD drive so I set it to 0 - reboot - get back into windows and try the benchmark again with no page file - and it worked. I set the page file to a fixed 4gb - this time on my 2TB HDD, and try again - and it works again. I then try the extreme check which is technically meant for SLI computers and it works fine - no reboot. Yeah is me, I think I have a solution. How a bad page file was causing a reboot was a little strange, but I accepted it. I was able to get back into all the games - lichdom worked, d3 worked as well as a few others.

This was all a week ago and I have not had any reboots since. Come today, get home from work and playing D3 - reboot about 30 minutes in. I try the benchmarks - reboot again at full load bar. I go in and clear my page file, reboot, reset, try again - still getting the reboot.

I can get into D3 and play, have not had another reboot but I figure its only a matter of time. I have had probably 15-20 hours of play in over the week without issues and now it started again.

I am leaning towards my PSU is either going bad or does not have enough amps for my video card, but it is strange that none of the issues arose before putting the new harddrive in and reinstalling windows, also the page file situation makes me think its a software/drive issue somewhere.

Sorry for the wall of text - just wanted to be thorough - below are my computer specs - anyone have any ideas as to the culprit here?

Thanks in advance:

INTEL I7-4820K 3.7 GHZ 10M LGA2011 RETAIL
CORSAIR 128 GB FORCE GS SERIES SATA III SSD
SAMSUNG 840 EVO SERIES 500GB SSD 2.5" SATA-III
4GB CORSAIR VENGEANCE 1866MHZ DDR3
GIGABYTE X79-UP4 QUAD CROSSFIRE/ QUAD SLI SATA 3.0 USB 3.0 LGA 2011
PS-132-103 800 WATT 80 PLUS POWER SUPPLY
SUPERCLOCKED EVGA NVIDIA GTX 780 TI 3GB GDDR5 PCI-E 3 1 214
 

Teemi

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Aug 22, 2014
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That's the issue with buying gaming pcs from retail, bad psus. Like I don't even know what brand that psu is. It could be dying or giving out unstable voltages to your parts. Regardless if it's a software issue or not, you should upgrade it before it really damages your other hardware.
 

g1rnpy

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Sep 12, 2014
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I am leaning that way currently - the site I bought the computer from will replace the PSU at no charge (other than me shipping it back to them) but thinking I might just do it myself and avoid the 2-3 weeks without the computer.

Thanks for the response.
 

g1rnpy

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Sep 12, 2014
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Yeah, I went and picked up an Antec AXi 860 and just got it installed. So far so good - ran a few games that were causing problems without reboots. Hoping this fixes the problem.

Thanks