Realtek Driver BSOD

jacobstow · Sep 14, 2014

First time posting on here, so bare with me and let me know what I need to help you help me, any input is appreciated.

So I have a computer that just got a fresh install of Windows 7 Home Premium 32bit, everything is running great...However, when I go to install my realtek lan driver, it installs fine and I get great internet speed, but within I'd say 30minutes to an hour I get the BSOD. I narrowed it to this as when I uninstall it from computer management I no longer get a BSOD. I currently can connect via WiFi but was curious on ideas to get my lan working again for better speed.

(I currently have updated Windows to the point of no more updates available. and updated all remaining drivers with a program called "drivereasy" since I did not have a drivers disc to assist me)

Darkbreeze · Sep 14, 2014

Drivereasy may well be your problem. All those third party driver programs pretty much suck. The best way to maintain updated drivers is generally, and in this order of priority, to do so manually using the drivers provided from:

PC or motherboard manufacturer

Chipset or device manufacturer

Platform provider (Also, in some cases, IS the chipset manufacturer. AMD and NVidia for example)

Microsoft and Microsoft update

Third party vendors and websites
(This is an unknown quantity in most cases. Use only as a last resort, and maybe not even then. If done correctly the first four sources should solve any resolvable driver issue.)

So Jacob, my next question is, what is the the model number of your pre-build system or laptop, or, the model number of your custom system motherboard? Also, the model number or reported system name of the Ethernet adapter chipset?

If you're unsure you can find it under Components and Network adapters in the system information applet in administrative tools or run msinfo32.exe from the start menu run box.

jacobstow · Sep 14, 2014

At work at the moment, but will definitely check when I get home. At this point are you suggesting I uninstall items currently installed items/driver you listed above to install them (the correct ones if I did one incorrectly) in that order? or simply go find the driver and install them in that order as the pc sits? (I do know the motherboard is a Gigabyte ga-970a-d3, and it is an AMD off the top of my head)

Darkbreeze · Sep 14, 2014

I also need to know what REVISION of that motherboard model you have as there are four revisions, all with differences and configurations. You can find your system specs using msinfo32.exe from the start menu run command or use a third party utility like Belarc advisor which you can download for free. You probably might need to look on the actual motherboard or the box it came in to find the revision number.

jacobstow · Sep 16, 2014

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEDESKTOP
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-970A-D3
System Type X86-based PC
Processor AMD FX(tm)-8150 Eight-Core Processor, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F8d, 11/25/2011
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name HomeDesktop\Jacob
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 3.25 GB
Available Physical Memory 2.12 GB
Total Virtual Memory 6.49 GB
Available Virtual Memory 5.16 GB
Page File Space 3.25 GB
Page File C:\pagefile.sys

The network portion not sure which part you wanted so sorry for the overload:
Name [00000000] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID ROOT\MS_SSTPMINIPORT\0000
Last Reset 9/16/2014 7:48 PM
Index 0
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.1.7600.16385, 73.50 KB (75,264 bytes), 7/13/2009 4:54 PM)

Name [00000001] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
Last Reset 9/16/2014 7:48 PM
Index 1
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\agilevpn.sys (6.1.7600.16385, 48.00 KB (49,152 bytes), 7/13/2009 4:55 PM)

Name [00000002] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID ROOT\MS_L2TPMINIPORT\0000
Last Reset 9/16/2014 7:48 PM
Index 2
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (6.1.7600.16385, 77.00 KB (78,848 bytes), 7/13/2009 4:54 PM)

Name [00000003] WAN Miniport (PPTP)
Adapter Type Not Available
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID ROOT\MS_PPTPMINIPORT\0000
Last Reset 9/16/2014 7:48 PM
Index 3
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspptp.sys (6.1.7600.16385, 72.00 KB (73,728 bytes), 7/13/2009 4:54 PM)

Name [00000004] WAN Miniport (PPPOE)
Adapter Type Not Available
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
Last Reset 9/16/2014 7:48 PM
Index 4
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspppoe.sys (6.1.7600.16385, 76.00 KB (77,824 bytes), 7/13/2009 4:54 PM)

Name [00000005] WAN Miniport (IPv6)
Adapter Type Not Available
Product Type WAN Miniport (IPv6)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIPV6\0000
Last Reset 9/16/2014 7:48 PM
Index 5
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 116.00 KB (118,784 bytes), 9/12/2014 12:07 PM)

Name [00000006] WAN Miniport (Network Monitor)
Adapter Type Not Available
Product Type WAN Miniport (Network Monitor)
Installed Yes
PNP Device ID ROOT\MS_NDISWANBH\0000
Last Reset 9/16/2014 7:48 PM
Index 6
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 116.00 KB (118,784 bytes), 9/12/2014 12:07 PM)

Name [00000007] Linksys AE1000
Adapter Type Not Available
Product Type Linksys AE1000
Installed Yes
PNP Device ID Not Available
Last Reset 9/16/2014 7:48 PM
Index 7
Service Name AE1000
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIP\0000
Last Reset 9/16/2014 7:48 PM
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 116.00 KB (118,784 bytes), 9/12/2014 12:07 PM)

Name [00000009] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0000
Last Reset 9/16/2014 7:48 PM
Index 9
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 106.00 KB (108,544 bytes), 9/12/2014 12:07 PM)

Name [00000010] RAS Async Adapter
Adapter Type Wide Area Network (WAN)
Product Type RAS Async Adapter
Installed Yes
PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Last Reset 9/16/2014 7:48 PM
Index 10
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 20:41:53:59:4E:FF
Driver c:\windows\system32\drivers\asyncmac.sys (6.1.7600.16385, 17.50 KB (17,920 bytes), 7/13/2009 4:54 PM)

Name [00000011] Microsoft Teredo Tunneling Adapter
Adapter Type Tunnel
Product Type Microsoft Teredo Tunneling Adapter
Installed Yes
PNP Device ID ROOT\*TEREDO\0000
Last Reset 9/16/2014 7:48 PM
Index 11
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 106.00 KB (108,544 bytes), 9/12/2014 12:07 PM)

Name [00000012] Linksys AE1000
Adapter Type Not Available
Product Type Linksys AE1000
Installed Yes
PNP Device ID Not Available
Last Reset 9/16/2014 7:48 PM
Index 12
Service Name AE1000
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000013] Linksys AE1000
Adapter Type Ethernet 802.3
Product Type Linksys AE1000
Installed Yes
PNP Device ID USB\VID_13B1&PID_002F\5&36B1F8A7&0&5
Last Reset 9/16/2014 7:48 PM
Index 13
Service Name AE1000
IP Address 10.0.0.33, fe80::f9df:9151:ac9e:b2f6, 2601:9:1d80:9c0:140c:f4b4:2ffd:4cc9, 2601:9:1d80:9c0:f9df:9151:ac9e:b2f6
IP Subnet 255.255.255.0, 64, 128, 64
Default IP Gateway 10.0.0.1, fe80::21d:d4ff:fef2:48d1
DHCP Enabled Yes
DHCP Server 10.0.0.1
DHCP Lease Expires 9/23/2014 7:48 PM
DHCP Lease Obtained 9/16/2014 7:48 PM
MAC Address 68:7F:74:FB:14:68
Driver c:\windows\system32\drivers\ae1000w7.sys (3.1.12.0, 1.16 MB (1,215,552 bytes), 6/8/2011 10:41 AM)

Let me know if I missed anything

Paul NZ · Sep 16, 2014

I would update the BIOS sometime. It's out of date. Does the LAN adapter appear in device manager?? Its not disabled in the BIOS is it?

jacobstow · Sep 17, 2014

i haven't touched the bios, however currently I have uninstalled the Lan driver since when installed my system blue screens (so no it does not currently appear). currently I just have a cisco ae1000 wireless adapter in the meantime attached. I am fairly good working with computer, wouldn't say full fledged techy, is updating the bios something I could do reading the readme's on it? or need to pay someone?

Paul NZ · Sep 17, 2014

If you reboot does the LAN come back?? No you can flash the BIOS . It'll show you how, in the manual.

jacobstow · Sep 17, 2014

Na LAN doesn't come back, I have set updates (to request my permission) so it won't install/recognize it.

Sorry ask a second time, anything off hand I should very much be aware when doing a BIOS, heard lots of potential issues so was worried. (saw the possibilities of issues so never even tried to read how to do it though.) I have an ISO of my Windows install to recover from in a bad case scenario just don't know what happens in a bad case BIOS thing.

Darkbreeze · Sep 17, 2014

What are your system specs:

http://www.tomshardware.com/faq/id-2299418/obtain-basic-advanced-system-component-information.html

jacobstow · Sep 17, 2014

sorry Darkbreeze which part am I missing I posted the system specs from the run line you said to type and network info, the system info is at the very top. Sorry for being noob.

Darkbreeze · Sep 17, 2014

My bad. I skipped right over the specs. Sorry. Just wanted to check on the BIOS for you and give you a link to the help file for installing. There is likely several ways to update.

Darkbreeze · Sep 17, 2014

Ok, so it seems that the motherboard revision number isn't listed there and you will have to either look on the box the motherboard came in or on the motherboard itself, which it also seems I did ask before. Smile. It should be on the corner of the board next to where it says made in Taipei.

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Realtek Driver BSOD

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