Computer crashes when playing games

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Mustakrakish

Reputable
Sep 14, 2014
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4,510
Specs:
Motherboard: Gigabyte G1 Guerrilla
PSU: OCZ/Corsair/Silverstone 1200w
CPU: Intel i7-990x Six-Core 3.46GHz
GPU: nvidia GeForce GTX780ti
Sound Card: Creative Sound Blaster X-Fi Titanium PCIe
HDD: 2Tb Seagate SATA3 X2
SSD: 120Gb Corsair
RAM: 12Gb G.Skill DDR3-1600mhz (Ripjaws)
OS: Windows Home Premium x64bit


What's happening?
Basically what's going on is that the computer crashes when I'm playing games, as the title suggests. The problem begun when I reinstalled my OS. I did not keep any data or information from the old OS. Everything was fresh.

There is no clear indication. The timings are random but it usually happens about 30min to 45min of game time. It makes a "electronic fart" noise before it restarts.

Note: The computer doesn't turn off it simply restarts.

It seems to crash when I play games such as DayZ, ArmA 3, Red Orchestra and Medieval II Total War. It seems to take 5min for it to crash when playing ArmA 3, which leads me to believe that it could be a CPU problem.

However it does not crash when I play Crusader Kings II.

What I've done:
I have gone into the BIOS and went into MB Intelligent Tweaker which gave me this message:
"The system has experienced boot failures because of overclocking or changes in voltages. Last settings on this page may not coincide with current H/W states"
I have not touched or messed around with voltages as I am not confident with overclocking or messing around with that kind of stuff.

I don't think its a power issue as I have a 1200w PSU and, yes before you say it, I am well aware of the fact that it is overkill.

However, one of my installation disks has this thing called, "Easy Tune6" which says it can "overclock" for you. I did this assuming the overclock would also increase voltage and alleviate the power issue. It did not.

I reset all the voltages and stuff like that in the BIOS to Optimised Defaults, of which I am currently on.

I have updated windows to the latest update.

I think have updated my GPU, Motherboard and Intel drivers to the latest ones. I am not confident however if I have actually done so. I have gone to this website to get access to the drivers:
http://www.official-drivers.com/installer/?seed=gigabyte&gclid=Cj0KEQjw-dSgBRDb0oOl9MzxqMEBEiQAkHqy-fnL7Drun-jIK9LogINWaKv2oXja_QDupIE_XG962s8aApvH8P8HAQ

I have run a memcheck and a diskcheck where the results show no errors.

I have cleaned my computer, the ports and heat sink of dust.

I have run the computer with one, two and three sticks of RAM.

When I go into Event manager there is a critical error: Event ID 41 Kernel Power Error 63

I would also like to add that I have had this same problem before. Last time I fixed this issue was by simply going into BIOS and setting the HPET from 32bit to 64bit and I never had a problem after that. When I tried to do this - the HPET was already set to 64bit.

I have gone to Google and tried all that is suggested in these links to no avail:
http://www.tomshardware.com/answers/id-1937072/computer-crashing-playing-games.html
http://www.tomshardware.com/answers/id-1981133/computer-crashes-playing-games.html
http://www.tomshardware.com/answers/id-1948256/crashes-whilst-playing-games.html

Short of taking this to the repair shop, I am at a loss at what to do. Any feed back would be massively appreciated.

Thank you!
 
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
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Don't ever go to a third party site for drivers. Ever. Always get them from trusted sources.

All those third party driver programs pretty much suck. The best way to maintain updated drivers is generally, and in this order of priority, to do so manually using the drivers provided from:

PC or motherboard manufacturer

Chipset or device manufacturer

Platform provider (Also, in some cases, IS the chipset manufacturer. AMD and NVidia for example)

Microsoft and Microsoft update

Third party vendors and websites
(This is an unknown quantity in most cases. Use only as a last resort, and maybe not even then. If done correctly the first four sources should solve any resolvable driver issue.)

What version of windows, 7, 8 or 8.1 are you running and what is the model number and brand of you GPU. NVidia makes chipsets so GeForce 780 Ti could be a lot of cards from a lot of manufacturers.



http://www.guru3d.com/files-get/display-driver-uninstaller-download,9.html
 
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Mustakrakish

Reputable
Sep 14, 2014
4
0
4,510
"Don't ever go to a third party site for drivers. Ever. Always get them from trusted sources."
Ok, now worries. I've gone here: http://www.gigabyte.com.au/products/product-page.aspx?pid=3776&dl=1&RWD=0#driver
Which seems to be almost the same as the website I went on. I'll redownload those files and see if it makes a difference.

In this link here: http://www.gigabyte.com.au/products/product-page.aspx?pid=3776&dl=1&RWD=0#bios
I downloaded the BIOS updates but I cannot install them because they are incompatible with 64bit versions of windows. Apparently from what I gather the downloaded drivers are, "16 Bit". Weird.

What I'm currently doing is downloading the @BIOS where I have selected the Repair option. Windows just then has come up saying that, "The Program didn't install correctly" so I selected the "Install with recommended settings". So yeah, nothing really happened with that.

"What version of windows, 7, 8 or 8.1 are you running":
I am running Windows 7 Home Premium, Service Pack 1, 64bit

"what is the model number and brand of you GPU":
Model: GV-N78TOC-3GD, Gigabyte, Nvidia Geforce GTX780ti

Thanks for your reply!
 
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
80,396
7,629
176,790
Nah, you're doing something wrong. BIOS are specific to each computer or motherboard so they can't be incompatible with the bit level of computing on any unit for which the BIOS image was designed. There can be problems with installation of the wrong package in windows, for example, trying to install an update intended to be run from a flash drive while in the BIOS probably isn't going to run from inside windows or a command prompt.

Also, according to the Intel website, your CPU does not work with your RAM speed. It only supports DDR3-1066 as seen at the following link, unless something has changed that Intel failed to update their document with. This would definitely cause errors. You probably need to go into the BIOS and manually set the RAM speed to 1066 if it's not already running at that speed. It could even be related to your trouble with installing the BIOS image. Double check this in your BIOS:

http://ark.intel.com/products/52585/Intel-Core-i7-990X-Processor-Extreme-Edition-12M-Cache-3_46-GHz-6_40-GTs-Intel-QPI

Many others have had issues with the same CPU as yours and other memory speeds as seen here:

https://communities.intel.com/thread/33076


Here are you options for installing the BIOS image.

Gigabyte @BIOS utility. Download and install this then run the application to automatically update the BIOS. As always, any update to the BIOS is done at your own risk. Things can occasionally go wrong, though these days it's very seldom.

http://download.gigabyte.asia/FileList/Utility/motherboard_utility_gbttools_gbt_atbios.exe


BIOS image F4D (For use with Gigabyte flash utility. You must download their flash utility to use this method.):

http://download.gigabyte.us/FileList/BIOS/mb_bios_g1.guerrilla_f4d.exe
 
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M

Mustakrakish

Reputable
Sep 14, 2014
4
0
4,510
Ok, I noticed that in my BIOS's advanced memory settings my System Memory Multiplier (SPD) was set to Auto and the memory frequency was at 1333Mhz, I changed it to 12.0 which set the Mem Frq to 1600. My RAM mem-time is 9-9-9-24, which I have verified and confirmed in my Channel's A, B and C Time Settings. My RAM's voltage is also 1.5v, and the profiile DDR Voltage is set to 1.5v.

On my MB Intelligent Tweaker, I ca see that the DRAM however is set to 1.648v and the Vcore is at 1.232. I don't think that 1.2v is right for my CPU. According to this: http://www.xtremesystems.org/forums/showthread.php?268634-990x-over-clocking-tips I could have it set to 1.45v. Any thoughts?

Also, literally just noticed that my DRAM termination is set to 0.750v, is that normal?
 
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