Fresh install of Windows 8.1, Programs stop responding and blue screen crashes

AccelerationZ

Honorable
Dec 19, 2013
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10,530
Hello,

I have been having an issue with my computer for the past month or so. It would keep randomly crashing(only while gaming), and I have continuously had programs keep "Not Responding". So recently I tried doing a fresh install of Windows, and I am still having the same problems, even after a harddrive wipe. I'm not sure what to do. It isn't overheating, it isn't a virus, and WhoCrashed reports an issue with AMD drivers, but after wiping my harddrive I don't see that being the problem. Any help is appreciated.


Specs:
AMD FX6300
AMD Radeon R9 270
ASUS M5A97 2.0
Ballistix 8 GB

On Sun 9/14/2014 7:52:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091414-20484-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x2783E)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR






 
It is always best to eliminate the software issues first, then look at the hardware issues. Troubleshooting is the elimination of the possible items.....

My suggestion would be to visit the manufacturer's website, and make sure you have the most current drives....I don't trust 3rd party install tools....
 
That error only comes from AMD hardware, AMD should know the cause but I think it will be a error from the memory controller on the card. Most of the time the "fixable" causes are your power system, where the GPU is just not getting proper power. Poor power supply, or the supplemental power connectors from the power supply to the graphics card are loose or not connected. (check them)

I have seen other cases where the motherboard overclocks the graphics bus in BIOS and the card is a overclock version. (it just pushes the card too much and it gets errors on its memory controller)
-if you are running any graphics card overclocking software you should disable it.
if your power looks good and you can underclock the card memory by 100MHZ, it might help.

you should provide a description of your power supply and check the rating