external hard drive fell

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Marija Dimovska

Reputable
Sep 14, 2014
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my external HD fell and when I connect it to the computer it makes a bleeping sound like a phone dialing. I'm not an IT specialist please help :(
 
Solution
SuperSoph_WD
Hey there, Marija!
Welcome to the community!

I'm sorry to hear about your external hard drive.
HDDs are rather sensitive and usually one fall is enough to damage your drive beyond the point of repair.
My suggestion if you can still access the drive, is to back up all your files on another external or a computer because it's about to die. You most likely crashed the hard drive's head/s and it's soon to be useless, if it's not already.
The next thing you should do is contact your manufacturer for support. Check the labels on your external for the serial number, then open your manufacturer's website and use the serial number to check the warranty of your drive.
If your drive is still under warranty, you should RMA it (Return...
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ThatVietGuy

ThatVietGuy

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Nov 6, 2007
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Something is obviously damaged. It could be something easy like the connection to the hard drive being unstable or something bad like the hard drive itself being damaged.

No way to find out unless you take the external enclosure apart and test the hard drive by itself.
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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Hey there, Marija!
Welcome to the community!

I'm sorry to hear about your external hard drive.
HDDs are rather sensitive and usually one fall is enough to damage your drive beyond the point of repair.
My suggestion if you can still access the drive, is to back up all your files on another external or a computer because it's about to die. You most likely crashed the hard drive's head/s and it's soon to be useless, if it's not already.
The next thing you should do is contact your manufacturer for support. Check the labels on your external for the serial number, then open your manufacturer's website and use the serial number to check the warranty of your drive.
If your drive is still under warranty, you should RMA it (Return Merchandise Authorization) as soon as possible.
http://wdc.custhelp.com/app/answers/detail/a_id/8
Taking it out of the enclosure voids the warranty, so make sure you check this before attempting any disassembling.

Let us know if you need any further assistance on this!
We are here to help! :)
 
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